Arbor Place Family Medicine

My husband and I get our yearly physicals in August every year and this summer we received a notice from our doctor’s office that her and her husband were retiring so we needed a new physician.
I picked this office because I’ve been battling PCOS for my whole life and this office also specializes in weight loss one of my biggest challenges with this condition.
First off, when I set up the appointment I asked if we could have a joint appointment where we were seen together (something our previous office did). They said «That sounds GREAT! We love that!» they then set us up for a 9:00am and a 10:00am appointment and told us that we would be seen simultaneously. The very first step into the office was a negative one. … The reception area was walled off with frosted glass with a very little sign that said not to knock or open the glass sign in and you’ll be called. I signed in but knowing that there would be a lot of paperwork for a first appointment I stood there until someone opened the window so I could get it. No «Hi /​Welcome/​Are you having a good day?» nothing. She looked a tad agitated and gave me the forms to fill. It took me all of 8 min to fill out both of our paperwork packets and then I didn’t know quite what to do. Should I wait to be called? We had our two year old son with us (which is why we need joint appointments) and he was being a handful. It wasn’t until 9:45am that someone was like «Mrs. Jackson, are you done with that paperwork yet?» … In what world would it take a full 45 min to do that??? I was at this point frustrated at how long this was taking and my son was ready to come out of his skin. We were now taking turns going outside with him as everyone around us in the waiting room looked equally depressed at the wait time. At 10:00am when MY HUSBAND’S appointment was to begin, he went up to the glass and stood there for a full 8 min before taping on the glass, something that I thought might get his hand cut off from the receptionist who clearly hated that behavior. She then informed us that all the information on the forms had to then be typed into the computer since they did things electronically and the fact that we didn’t turn in our forms until 9:45 was why we hadn’t been called yet. (But we were supposed to wait to be called since WE AREN’T SUPPOSED TO TAP ON THE GLASS). After another 15 min at 10:20am my husband again went and waited for the glass to be opened and told them that we needed to be back there in the next 5 min or we had to leave since he had to go to work in an hour. Only then did we get called back within a few minutes … but it KILLED our time with the doctor. The only thing she was concerned with was processing us out quickly and getting us out of that office. I mentioned my PCOS and how much I struggle with it … she told me she had PCOS too (a stick thin woman) and got this look on her face (I may have misread it) that looked as though she thought I didn’t have the willpower to overcome it. After our bloodworm was done we were rushed out.
Then the billing was wrong, my husband being billed for $ 90 we didn’t owe. We had to go to the office to get our results since they wouldn’t return multiple phone calls. While I was there to get my results and fix the bill a woman waiting had to leave and instead of informing the receptionist she called from her cell phone in the waiting room to the desk to tell them se was leaving. (???) Common not to wait or tap on glass???
My husband had high triglycerides and cholesterol, shouldn’t that warrant speaking with a doctor and developing a plan of action? Apparently they don’t think so.
Then at the end of it all, I had to call Dec 22 to tell them my paperwork STILL had not been sent to my insurance which when done gives us $ 200 each! Why did it take SO LONG!
The office is stressed, disorganized, and a complete mess. VERY unwelcoming and hateful. … BTW, even with the glass closed, I can still hear what you are saying so telling the doctor that I never called you back when I’m standing right there and I left 6 voicemails only serves to anger me more. Her name was Ashley … responsible for lying to the doctor about me not calling and also (according to another office staff worker) responsible for not faxing my biometric readings as well. If I hadn’t caught it I would be out $ 400.

I have seen Dr. V several times and will not be returning. The last time I waited around 2 hours past my appointment to be seen but that was the least of my problems. When you arrive you are not greeted which is fine. However there is a frosted window with a sign that says Do not knock, Do not open it someone will be with you. This is great unless you are ill trying to see your internist. There are no bathrooms in the waiting area. After squirming and the window not being opened I went and knocked on it several times. I could see the woman sitting there behind it. A patient said, she sees you. She never opened the window. After ten minutes a nurse called a patient and I ran to the door to ask to use the restroom. The next time I spoke with the clinical staff. I wanted to get an allergy test to see if my fish and nut allergy had changed since childhood since we were going out of the country. I was told to get blood work with them and only to go an allergist is things were really bad. I did. I was told it would take around 3 days for follow up. I didn’t hear anything. A week later I called and I was told to leave a message with Ashely. After 24 hours and no follow up I contacted the clinical staff via their portal. After 3 days and no response I then called again. Again, I was told to leave Ashely a message. She did not call back. Around the two week mark I called again this time asking for my test results to be sent to me asap. I was told them would be right over via portal. They weren’t sent. I waited an hour then called to follow up and the office was closed. I called the following week and was told they would be uploaded and finally they were. A week later a nurse calls me to tell me my results. She said your have severe environmental allergies. I asked to detail the level of severity for my fish and nut as they appeared very low and I wanted to understand the scale they used better. Although lower then any other allergy she tells me she doesn’t know and I should just go to an allergist. My jaw dropped. I could have seen an allergist in the first place. It was almost impossible to obtain my results and when I did a proper follow up was not given. The office staff lacks any customer service skills and are a barrier to good healthcare. I would not recommend this office to anyone.

I have been seeing the doctor here for the last 11 years and he always takes the time to listen to your concerns. Always goes into detail to get to the problem, as to what ever ailment your are suffering from and always finds the answer to help get you back on the mend.
I trust no other doctor as much as this one and I can not recommend him highly enough.