Nail Creations

They are really good and quick. I come here when I’m not in Atlanta to get a pedicure. Great customer service and cold water or soda when you arrive.
The only negative thing that makes me cringe is their waxing services. I’ve watched several women get eyebrow waxes as they double and triple dip the same wax applicator in the wax and back onto the customer’s skin — huge safety violation. There’s reports of salons doing this and leading to infections. I mentioned this to one of the workers months ago and they still do it. Gross. I’ll never get my brows done here but nails are done sanitary and perfect.

So normally I am not the type to post my customer service complaints but this one definitely landed itself on the list. I have been a supporter of this place for nearly a year and have frequented there often up until around 11am yesterday when i came in as a walk-​in to get a fill in. My normal nail tech whom I won’t say there name but is the person that sits at the first set of nail service tables by the door and is typically the greeter or should we say «gatekeeper». The gatekeeper is also my usual nail tech, we had a great relationship so that much that she posts pictures of my nails on her instagram and I work at a busy mall as a makeup artist and have referred quite a few people to her that have come in the mall looking for a good nail person nearby. When i walked in I greeted her by name as usual and she I. I knew she was probably busy so I told her it was ok if another person could do my nails. She said ok pick out a color. There were only 2 other people waiting before me and one of them was getting a pedicure and nothing to there hands so i figured it shouldn’t be too much longer. About 40 minutes rolls by and I’m still waiting. Finally, it’s my turn and one of there male nail techs start to do my nails. I show him a picture of the nail design that I wanted on just one of my fingers on each hand. The design very simple nothing too intricate. Well it took him messing them up twice on each hand before I threw in the towel and was like lets just leave it alone because i have to be at work in an hour. we agreed that i would just pay for fill in plus 1 nail design and not 2 which is way more than fair, in my opinion the whole thing should have been free being that i got there at 11a and didnt leave til 1:30p. Well after we agreed on the price, he had the owner come over and take my debit card. He brings it back and places it down along with the slip for me to sign. Before i could sign the slip, the guy who did my nails comes over with some acetone on a cottonball and wipes the design off of one of my nails and im furious because i had already explained that i didnt have time for a third redo. he then instructs one of the other nail techs to come over and fix the nail, she does he nail and messes it up also!(at this point im pissed but still calm cause i just wanted to get out of there as I see its after 1) the gatekeeper then starts going off in front of the other customers and starts shouting that i needed to pay for both designs. No respect for me whatsoever after i have been a repeat customer and have referred people to her. Didn’t even come over to ask me what was going on or consult with me privately. Instead she shouted at me from the front of the salon to the back of the salon where i was drying my nails. Didnt even stop to look at my messed up nails to see the disaster that had become my ring fingers. I was completely shocked at her behavior as she has typically been pretty sweet and displayed great customer service, a big reason why I patroned the shop. at 1:45p I walked over to her husband (the one who ran my debit card) and tried to come to a peaceful ground with him. I said «look at my nails, i have now had 2 designs done over 3 times and they still are messed up, i think me paying for just the fill in is more than fair»
He looks at me with a mean face and nasty and says «I’m working» as if I was bothering him. I signed the card slip, left it on the reception desk and walked out very hurt and very upset at the way I had been treated. After almost 3 hours on what should have been an hour visit tops I won’t ever be going back and after the situation was handled so poorly I urge others not to go as well.

Worst Pedicure ever. I paid over 22.00 for a basic pedi and got one that I could have done better myself. I asked to have one nail that was done sloppily, redone and the woman was angry and jerked my foot around and was very rude. I paid, even tipped her something she didn’t deserve, but I will not go back! All she did was lightly file and poorly polish my nails. I have shown them to friends and family that agreed it was a terrible job.

The service is fast, the customer service is polite and professional. Plus they listen to what you want done and what you don’t want done.

I was looking of for a place that catered to kids also. Well, they had a kids menu so I decided to give it a try. My daughter, age 4, and I came in and I requested that we get done together. They said a 15 min wait so I said ok. 15 min turned into 30 min. I was fine b/​c I had no other plans for that day. When they started on my feet, I requested that they do hers first instead. I asked 5 times and they kept telling me that someone would be right with her. I also got «reprimanded» for not making an appointment. I told them it was fine b/​c I wouldn’t be visiting their establishment again.
On a positive note, the guy who did my nails did a fantastic job. He offered my daughter and I something to drink. She got a cola and I had a delicious mimosa. They do a good job on nails, but their customer service needs to drastically improve.

ehh not so much anymore
Yea…im over this place.
It was once my fav but no more.
One day I walked in and didn’t recognize anyone.
New faces, new service… ok but lets give them a try.
The service was slow with the quality of fast food
My last 2 visits were long and drawn out. Both times were for pedicures only.
Paint didn’t look good, nails were not smoothed and buffed like they shouldve been, and the tech touched my nails a few times and then tried to use her fingers to smooth it back out after seeing that it wasn’t dry… WHAT…youre gonna fix that right.
Yea…again, ill pass!