Designlight

Designlight did the lighting for my 6÷5÷10 wedding at Elm Bank Reservation in Wellesley, MA.
Designlight does most of the weddings and events held at this reception venue so they were a natural choice to go with because of their familiarity with everything. I shared a lighting package with another bride to help with the expense so it took a while at our end to compromise on shared lighting features. In the end, everything worked out fine but I found the communication to be seriously lacking with this company. My emails and phone calls with questions/​concerns would constantly go unanswered and it was only after several attempts to contact them that I would get a response. It was very frustrating as a bride with all the other million things going on in my life at the time! Finally, I had a face to face meeting with both Len and Sandy, the new (ish) assistant at Design Light. From that meeting we finalized the lighting we required, including uplights, Chinese lanterns, bee lights etc. All was fine in those last few weeks leading up to the wedding, except the day before our wedding my husband was dropping material off at the reception venue and noticed that some of the specified lighting we requested (and already paid for) was not in place. Just to be sure (in case they hadn’t gotten to it yet) I called Len/​Sandy and sure enough they forgot to do it! Luckily we caught it in time so that it could be done before our wedding the next day. Still, if my husband hadn’t noticed, what then? It was especially frustrating because I had already paid for everything in full and had no reason not to expect that everything would be done as planned!
It really wasn’t all bad because in the end the lighting looked fantastic and technically they did a great job of designing and making the venue look beautiful. Len and Sandy are both really nice, great people but it was just their lack of communication and attention to detail that got to me. In terms of price they are cheaper than other companies I looked into (particularly ALPS), but lighting is not a cheap thing especially after the labor and transportation costs are figured in. Even though they lacked in the communication area, it still made the most sense for me, at that reception venue, to use them because they are there for events ALL the time. However, if I was having a reception elsewhere I would be a little more wary of using them.