Homewood Suites by Hilton Dover

We received much better service on this visit from check in to check out. Our room requests were honored and folks were polite. I wish, however that they had to go breakfasts as we left at 6 am. In the summer the rates here are 50% higher.

Awesome place! They even allowed us to check in early as we arrived sooner than expected. Could not have been more comfortable or felt more at home. Would recommend this place to any one traveling and will definitely always look at Homewood suites.
We always travel with our pets and they were welcomed with biscuits! Dinner and cocktails also provided at no extra charge for us weary travelers.

If you want to know what kind of hotel doesn’t let you check in 45 minutes early after you’ve just arrived from a 6 hour car trip, I have your answer. This one. The woman at the desk was not nice. She acted as though I tried to check in at 9am. It was 2:15. This happened on a Monday mind you, not a weekend. And there wasn’t a soul in the lobby. Maybe she legitimately «didn’t have any rooms ready», but her attitude and tone suggested she just wasn’t an accommodating or hospitable person. Not a good combination in her line of work. I stay at this hotel 2 – 3 times a year. I’m not sure it’s worth the extra 50 bucks a night anymore. Broken coffee maker in room, Dixie cup sized coffee cups at breakfast with no lids, no tub in my room. It’s usually clean, and has spacious rooms. Really the only 2 ‘perks’ here. I notified the manager and have yet to hear back. Just really unprofessional for a chain that otherwise has a decent reputation.

Front desk staff seemed nice and accommodating. But the room seemed a bit dirty and lacking attention to detail (crumbs in kitchen and hair in bathtub). The beds also seemed like they were made in a rush and done up a bit sloppy (definitely not hotel quality — have experienced more tidy rooms in places like Motel 6, so was really disappointed).
Additionally, there was a spicy odor of Indian food in my suite (while I love Indian food, it was not pleasant to sleep in a room that smelled of leftover Indian cooking).
I hope the management reads this and makes some adjustments in the quality of work their employees provide. Not acceptable in my book. And definitely not what I would expect from a Hilton.

The front desk staff seemed nice and accommodating, but the rooms, while at first glance appear nice, on closer inspection are rather dirty and untidy. There were crumbs in the kitchen and hair in the bathtub — GROSS. There was only one large drinking glass in the cupboard which was next to about 6 smaller ones. (Don’t they do a «quality control count» or something?)
Also, the beds looked like they were made in a rush and were rather sloppy in appearance. I hate to say this, but I have experienced much cleaner and neater rooms in a Motel 6.
Finally, the suite I stayed in smelled of Indian food (which I love, but cannot stand the after-​stench of Indian cooking). Totally unacceptable for a hotel room.
I hope the management reads this and makes some changes in the quality of work their staff provides. What I experienced was a total shock, especially for a hotel named Hilton.

As a Diamond Elite member, I stayed at this location on several occasions while traveling for work and wasn’t impressed with the quality of service I received. I had several issues with the front desk not following through with the shuttle service to schedule pickups as promised, and found the staff to be somewhat unprofessional (getting too personal with guests-​calling them by their first names, making inappropriate comments in the lobby, etc). I will not be saying at this location anytime in the near future given the choice.

I had an excellent time during my stay thanks to Patrick the night auditor!!! He was fantastic and went above and beyond the norm for my wedding guests!!! Thank you for making the night extra special for everyone Patrick!!!

Uh wow. As a DIAMOND ELITE member (say this because certain Silver Members seem to think the heavens should part for them and little hiccups were major flaws) I was very pleased with my nearly 3 month stay. We switched rooms three times throughout and were always happy. Our housekeeper Helenè was very pleasant and joy to just talk to. The GM and staff where all great and worked out any problems we had.
The hotel is a bit in a awkward place. Theres no space really which CAN be a drawback if you’re a long term and Margaritas is actually pretty gross. Truthful this California girl rather eat Taco Bell instead of an expensive knock off.

We stayed on a weekend of some girl’s softball tournament and drag racing — — how’s that for a combination. We went to Lake Canobe Amusement Park. Easy to find off the main state highway — — not far from anything — — yet in a pretty peaceful area; in fact, it is right next to a equine hospital. The hotel is in nice condition and share the parking lot with a Margaritavilles (sorry bad spelling). Staff is super friendly. The breakfast is o.k. My wife dug the waffles!!! No problems what so ever — — my wife even ask for a late check-​out with they gave us. Location is fine as there are plenty of seafood restaurants within a 30 minute drive. Enjoy.

I’ve stayed at this hotel twice so far. Each visit has been pleasant. The staff is attentive and friendly.
On my last visit, I realized I left my credit card at home when I got to the hotel. I had just flown in from a red eye, sleep deprived and physically worn down. I called my bf and he said he’d come by with his card after work, which was about five hours away. I know I looked like a mess when I told the front desk this. The girl in front told me that it would be no problem and that I could wait in the dining room and grab breakfast if I wanted. I was prepared to wait in that dining room until my bf got there, but to my surprise, she came back and told me my room was ready and to just check in when my bf got there.
I don’t know if she knew how badly I needed to shower and lay down, but I really needed that. Hospitable service that was greatly appreciated.
Two problems I did have, though, was that we had made reservations for one queen sized bed, but when I got to the room, it was two full sized beds. They apparently made some mistake in their system and sold our room to someone else. It was a tight squeeze for my bf and I. It was a bit of an inconvenience. The housekeeping also isn’t quite consistent. One housekeeper would be thorough, while another would leave things a bit unkempt in the kitchen area.

Service, service, service :) The employees here make THIS the hotel to stay at. I stayed here for a bit on business. There’s almost a never a wait to get your room key, after a few visits they will know your name by heart and have all your information on file. They welcome me based on my Hilton Honors status. The rooms are clean and the cable is fine. Dinners are good and the alcohol is a plus. Gym and pool are always clean. Newspaper in front of my door every morning.
What stands out the most (and the reason for the 5 stars) is the service. It always feels like you’re coming home. First, Stacey [Front Desk]: Very sweet, always takes the time to get to know the patrons, will ask you how your day was, knows about your family, and really cares. She can take care of any problem in an instant no matter how small. She actually fixed my shower herself because the maintenance man was gone. Will go out of her way to provide you with amenities not expected of any hotel.
Wendi [Dinner Preparer]: She’s the type to scold you for not eating more. The food is as delicious as hotel food can really be. It’s kept hot and served with ice cold beer or wine for free. She will know if you have kids and how old they are. Ask her for cookies and she’ll keep them fresh for you :)
Alyssa [Front Desk]: Very efficient, the fact that she works overnight does not stop her from getting stuff done quickly. If you need anything in the middle of the night, even if it’s ice cream from the freezer, she’s on it.
Others: These girls stand out, but everyone does their part to make your stay comfortable and homier.
Pitfalls: They could use an upgrade on their breakfast food and their internet, but neither kept me from returning.

My husband has been staying at this hotel almost every other week for a year and said it was a great place to stay. He should have waited to make that decision until he stayed longer than a week! This hotel is less than stellar. We have been here for 6 ½ weeks and I am ready to pay the extra fee to change my airline tickets and go home early. I don’t know if I can stand another week and a half in this hotel. Their housekeeping is pathetic. Sometimes you get it, sometimes you don’t. If you don’t leave your room early, they don’t bother to come back to check to see if you’ve left so they can clean your room. Then when you tell the manager (Scott) about it, he blows smoke up your butt telling you that his housekeeping manager will personally check your room every day to see if it got service when desired. But that doesn’t happen. Then when they do come in, they only leave 3 towels (because that’s their policy) but we have a family of 4! I had told them over and over we needed 4 towels, we kept getting 3. The rooms are all suites — kitchenette w/​dishwasher. Housekeeping hardly ever RUNS the dishwasher, even if I load it. And God forbid emptying it. We’ve been here for 6 ½ weeks and they have emptied it ONCE! Sometimes they just re-​run it when it is clean. Seems to be the only time they actually run it. Then they don’t always leave soap for us to run it ourselves. Do you want a CLEAN kitchen towel and washcloth? Buy your own. Paper towels and TP run out. You might want to get that too. You might not get refilled. Since we are here for 8 weeks, the kids and I don’t always leave all day long. This means we eat more than one meal a day in our room. Don’t bother to try to keep some extra silverware or dishes in your room. When housekeeping does come in your room, they will make sure they do TAKE everything except a serving for 4. Funny… they can’t leave 4 bath towels but they can make sure you ONLY get 4 spoons, forks, and knives!!! This means if you eat breakfast, you have to wash your dishes if you want clean ones for lunch. Then you have to wash them again if you want clean ones for dinner. Now let’s talk room charges… sometimes they let my kids room charge in the little store, sometimes they don’t. Sometimes they let my kids use my credit card in the little store, sometimes they don’t. Tonight they wouldn’t even let ME room charge! I have been here for 6 ½ weeks and I have JUST NOW been told that the card on file is NOT for incidentals!!! Geez… why has it been over the past 6 ½ weeks!!! It’s clean. I will give it that. Except for the floor in the laundry room. Don’t go there without shoes on. And they don’t vacuum much in the rooms or the lobby. The beds are okay. They have great channel selections on the TV. The TVs are nice. But the internet connection is slow and spotty and frustrating after 6 ½ weeks. There are only 2 washers and 2 dryers for the entire hotel (4 floors) so if you have to do laundry, be prepared to juggle time in the laundry room. But if you are going to stay for a long time, find a different hotel. This one might frustrate the heck out of you. I am very displeased right now.

Only complaint was the price. $ 250 (w/​tax) for a 2-​room suite + $ 50 non-​refundable pet deposit made for a pricy 2-​night stay. And we only got this «incredible rate» because hotel staff member mis-​quoted.
Hotel was new, clean & felt safe. Suite was nicely furnished & comfortable. Pool was fun. Free breakfast was good. Might stay again if they had better rates available.
Dover, NH is not a big city, but the price made me feel like I was staying in DC or Chicago.

My first time staying at a Homewood Suites, stayed here for three nights. My room was on the third floor — room 328 as I recall.
Lots of space, it was nice having a kitchenette, but in reality I only utilized the full-​sized refrigerator. You also get a two burner stove, microwave oven, toaster, coffee maker, and dishwasher, plus a small assortment of dishes, glassware, and utensils.
The small living room area had it’s own HD TV and couch and the bedroom also had an HD TV — with a few HD channels.
Both rooms had separate AC units and AC controls. I had a hard time with the AC controls, the controls did not seem to function well. I’d set a temperature and then come back and find that I’d have to reset the temp several times to get the AC to kick in.
My biggest complaint during my stay was the bathroom. It smelled strongly of mildew. The first morning, I mentioned this to the front desk staff. When I returned later in the afternoon, they had done something about it as I could no longer smell that mildewy smell. However, the next day, the smell returned. I advised them of this upon checkout as I was leaving the hotel.
They offer free Wifi — both ethernet and wireless — which is nice. They included a Gigabit Ethernet cable at the small kitchen table which doubles as your desk space.
They also offer free breakfast and dinner. On two different days, I attempted to have breakfast — but there was almost nothing left to eat — I’m assuming I needed to get there earlier. I never took advantage of the free dinner — but I did manage to snag a slice of garlic bread during their Lasagna night to snack on while I was waiting for my work colleague.
There is also a pantry down by the front desk that offers an extremely limited selection of cold bottled beverages, snacks, and toiletries. If you need a better selection, you would be better served by visiting the Walgreens and/​or Rite Aid Drug Stores — a couple of miles away off of Central Avenue.
If it were not for the persistent mildew smell in my unit — I would have rated this Homewood Suites with four stars.

Nice hotel, clean rooms, comfy beds, good breakfast, mostly friendly staff… I would have given 4 or 5 stars but the front desk guy at check out had an attitude.

One of my favorite Homewood Suites. It just opened last year and it is clean and friendly. The rooms are nice — two large beds, a nice living room with leather furniture and a nice desk for working. Fairly common for this chain. One thing that I liked with this specific location was the wireless service. Many other Homewood Suites you have to plug in to get the internet. Wireless and a nice comfy leather couch — ideal!
The downstairs lobby is nice and serves breakfast and manager’s dinners like other Homewood Suites. Another benefit to this location is Margaritas Mexican restaurant, which is in the same parking lot. This location is also close to the highway and just a few exits away from a shopping center. Good central location puts me in Maine in just a few minutes, but not too far away from the action down in Boston.

One of my favorite things about this chain of hotels are the free cookies — they’re always delicious. The room was clean, large, and had everything I needed (including a fridge and microwave). The shower had hot water with a strong flow!
Overall an awesome experience — add to that the free hot breakfast and dinner and cookies and you have the perfect hotel chain!