Rent-A-Wreck

I recently had visitors and needed to rent a van to accommodate 7 pax. We were on a budget and so shopped around to find the best deal. It was over the Christmas holidays so prices were high at my normal «go to» rental company and, even so, most vans were out. After online search of a number of rental companies, I called a few Rent-​a-​Wreck offices and got hold of Rosalie in the Chester branch. She went above and beyond to find a van for me, booked it for me at another office and then called a few minutes later to say she had just had a cancellation at her office (which was more convenient) and was keeping it for me. She also called to cancel the one she had reserved. I was really impressed with her customer service. Fast forward to our final day and a truck traveling ahead of us on the 78 kicked up a stone and chipped the windshield. Trish in the Dover office (I believe it is head office) worked with me to get all the paperwork I needed to claim from our credit card insurance and renegotiated the repair cost when I found a better price than the one quoted from their windshield repair company. They returned all emails and phone calls promptly and took a genuine interest in helping us resolve the matter. The car itself was in good condition and ran well. They do have a mileage limit which normally wouldn’t have been a problem but we were doing a lot of mileage over a few days. Even so, the price was far better than anyone else. I will definitely use them again.

They give u garbage cars, I reserved a compact car which was supposed to be a 2014 kia but they gave me a garbage 2008 chev !
They didn’t accept my insurance either and had to pay 13 dollars extra each day.
The car was awful but I had no other option, I took it for one day then I went to enterprise and get a Rio 2014 for a better price.
Will not go to them never in my life.

Nice people to do business with. Very helpful lady on the phone gave me suggestions for where, what, and how to rent to maximize value. Needed to move a queen-​size bed and a custom-​built desk. Was recommended into a cargo van which easily swallowed the queen bed (with angled mattress and box spring) and desk with plenty of space left over. Was suggested into a slightly higher rental rate with maximum free mileage per day. Used every one of the free miles. Van was clean and thoroughly inspected for minor dents prior to my renting. Pick-​up and drop-​off were fast and friendly. What more could you want?

Great service & great prices. If you are stying in town or near by this is the place to come the staff is friendly. This was my 1^st time renting with them and the prices are good.

Both Melissa and Trish, went above and beyond to help us out, when in need of emergency rental. They stayed late, on the day, which we picked up vehicle (we got to office, 10 min prior to them closing) and were extremely accommodating, when we needed to extend the time needed for rental. I highly recommend them, regarding both service and the obvious lower price, than most other rental options.

When hit with an unplanned car repair, rent a wreck was called for me (since I work in dover but live in PA). They picked me up, rented me a great car for a great price and saved me a lot of aggravation. I’d definitely use them again and really recommend them. Competent & helpful staff. Thanks guys!

Marty and staff were super nice and we’re very thorough in explaining all their reasonable charges. New cans and great prices!

My car broke down just as they were about to close. Al stayed late so we could pick up a car. He was friendly and warm and took care of everything for us.

Trish and the crew in Dover always take good care of me even though I moved from closeby to their location to Madison. As my rental needs are almost strictly on the weekends, I have rented about 10 times from them for business needs. They are prompt with check-​in, always smiling, prices are competitive and their hours (a popular branch down the street from me is not open sundays — i don’t need to keep a car/​van for an extra day because they cater more to a insurance claim/​repair client!) are great. Would definitely recommend them to anyone in the area.

Not so pleasant experience. Put in a request for a cargo van rental for the Morristown location last week. Dover location called and said I shoud come to them. Got my van Tuesday morning, it smelt strange — aired it out, no luck. Rental office was responsive, swapped the van out for me. My loss — time. Wed night, started getting calls from the office, to get the van in by 8am on Thursday — due in time was 9:41AM. I said, I will try, but cannot promise.
It is thursday morning, and I just got another call — somebody tried to convince me (1) that they thought it was an overnight rental only — how is that possible, the contract says due in ⁸⁄₂₂ 9:41AM? (2) to returning it in at 8am. I said I would try, but I lost a couple of hours on Tuesday because of the smelly van, and still have some chores left to do — I got attitude from the person on the phone!
Next time, I will pay the extra money and deal with the better «poor quality service» from u-​haul!

We were in a car accident on a Saturday evening. (Note: this is a terrible time if you then need to rent a car!) The next morning we called Rent a Wreck after seeing what the other companies were going to charge for a week of rental. Literally highway robbery!
Ten minutes after placing the call we had secured a nice car at a great price. The staff was friendly and helpful and got us out and on our way quickly. If I ever need to rent in this area again, I will call them.
You are not going to get high end brand new cars here, but you shouldn’t have expected it based on the name. Good car, friendly service… and the ability to get moving again.