Best Buy

If you need help see Sean Woods in Magnolia, he is knowledgeable and helpful. Got what I needed and wanted. Sean could answer questions and was good to work with.

Surprisingly knowledgeable and professional sales associate. Prices are competitive and the on display appliance inventory was extensive.

Great service! Made my shopping for a new Laptop easy & efficient. I got the information needed to make a purchase that best fits my needs! Thanks for your help Nico!

DO NOT purchase Apple products or accessories or for that matter anything else from this store! By FAR the WORST customer service ever! I shall never set foot in a Best Buy again!!!

We purchased a washer/​dryer set from here after shopping around at a few different stores. The gentleman in appliances who first helped us (William,) was extremely helpful, pleasant, knowledgable and patient. He price matched a discount at another store for buying a pair that was not offered at Best Buy, but they wanted to ensure they had competitive rates. We had to wait five days for the home delivery (which came free with our purchase,) and that was definitely not something I wanted, but their delivery was so backed up because it was the 4^th of July weekend where they were running holiday sales, and a lot of people were buying them. Got it home and noticed that it would shake VIOLENTLY. I thought maybe it was unleveled, so we leveled it perfectly. Tried it out and it still shook so badly that it was literally coming unplugged from the wall. Well, after loading it a ton of different ways to try to get it balanced and having no luck, I went back to the store and asked for a replacement. We first called and were told their appliance department was busy after being on hold for 15 minutes, so we decided to drive there since it’s only a couple of minutes away. When we get there, there are 3 employees in appliances sitting around not assisting customers, which was odd because five minutes prior I was told they were super busy. Anyway, I asked for an exchange and got asked a ton of questions. I understand they want to help fix the problem because they think maybe I didn’t need to exchange, that it could be fixed at home, but after all of the frustration, I wanted a new one. I tried everything I could think of and the damn thing still acted up. Well, they told me I’d have to wait another 5 days to get my replacement after I expressed being upset and how I didn’t appreciate waiting 5 days the first time. They employee disregarded that and said «well we can do next wee.» Really? I express how I don’t want to wait 5 days and you’re suggesting longer? Asshole. So I we settle on the five days because I was ready to punch this Brian kid in the face. I end up calling their manager to express my extreme unsatisfactory experience and to let him know I will never waste my money with them again. Dave, the manager, was super pleasant and actually got my order bumped up to a 2 day wait and apologized for his employee’s behavior. Because of Dave’s awesome customer service, I might actually return.

This store has bad customer service. I would like to express how deeply disappointed I am after my last shopping experience at Best Buy. It has been some years since I have shopped at Best Buy and it looks to be my last. Typically I do most if not all my shopping online on
, and after this experience I can see why. I had been shopping around for about two months for Sony Cyber-​shot TX9 12.2-Megapixel Digital Camera — Dark Gray, which was on sale last month at Best Buy for 299.99 in February, however, I found it $ 40 cheaper at
. Unfortunately, I lost the camera and needed to immediately replace it before my vacation. On 3÷21÷11 at 4:15 p.m. after work I went to your Best Buy store in Addison and spoke to one of your sale associates about purchasing the Sony Cyber-​shot, which was now priced at about 359.99. I waited in the camera department for about five minutes looking for help; at that point I ask the front door man if I could get some help. A female associate came to help me who had no knowledge of any kind, I asked about the camera and the price increase, she processed to lie to me and tell me that it was a different camera that was on sale, which was no longer in stock. Then she grab a Sony TX1 and told me that was the camera I saw on sale, at that moment a friend of the sale associates walked in and she completely ignored me and walked over to her friend to engage in a conversation. I was very frustrated by this at this point because I had already wasted 30 mins, when she was done talking she walked back over and I confronted her about her lie, and mention that I knew the make and model number since I still purchase receipt from Amazon. At that moment I no older wanted to spend my money at this establishment, since this was the second time I had been lied to at this store in the past month (the other time was during my previous visit was why I knew the camera was on sale, I purchase a connector that did not connect into my hard drive, which I was assured by your sale associate would work, but after reading the back of the package, it stated that it did not work with fire-​wire to midi, which resulted in a wasted of my time and return visit to return the item). On my way home I contemplated my options, unfortunately I was not left with much choice since I was leaving in two days. On my way home I stopped at another Best Buy in Melrose Park store (#322), they were much more helpful, however, they did not have the camera in stock. The sales associate did a search for me and found the camera in Downers Grove. I specially asked the associate is this the store on Butterfield Road, she answered yes and then I asked can you make sure that it is a brand new item, she answer yes and confirmed it over the phone. When I arrived to your Downers Grove store on Butterfields Road, I was informed that they did not have the camera and that it was at another Downers Grove Store on Lemont & 75^th street. When I got to the Downers Grove Store (#316) at 8:55 at night I was informed that all they had were open boxed items available and that they did not have a brand new one in a box. I was extreme upset by all this at this point I had wasted my whole afternoon driving to four different Best Buys stores, being lied to, wasting my gas (which is expensive), my time and ruin my whole day. I took the item and when I test it out not to my surprise the battery does not hold a charge, so now I have to buy a new one. You can only image how upset I am with this experience and believe me when I say all my friends, co-​workers, and family will be well aware of this experience. I don’t see why I or anyone I know would want to shop at a place with such horrible costumer services and communication. There is no reason than I should has to drive to four different stores and not get what I was looking for while being lied or misinformed by your sales associates.

Not quite sure why this location has such a low rating, it’s no different than any other Best Buy… Which I love. Never had a problem with long lines, and the customer service has been just fine. Online pickups have been quick and easy and have yet to find much to complain about. The selection sometimes is less than others, but it hasn’t stopped me. It’s close, convenient, the prices are right, and they’ll match any other nearby retailer or online store. Sounds good to me.

What a fantastic set of employees!
I came here after a very unfortunate encounter at a nearby Best Buy (see review here:
), and they were so helpful. I didn’t have an appointment with Geek Squad, because I had made the appointment with the unfortunate other Best Buy, but the employee (should have gotten his name!) was professional and helped get everything repaired.
DO NOT go to the Best Buy at 11 Countryside Plz in La Grange!

My recent large purchases were a washer/​dryer and my mac. When shopping for both, the employees were super helpful without being pushy. As far as my mac, the guy helping me was very knowledgable and was able to help me choose the right one to suit my photography editing needs. The best part about Best Buy is that they will match any price on Amazon and if you use your Best Buy credit card, you get anywhere between four and ten percent off, depending on what deal they’re running.

I wanted to purchase an IPOD TOUCH. I had a few questions and the associate was not real helpful. He seemed in a hurry. After about 2 minutes I made my decision and he called over another guy… who will remain nameless, to open the case and ring me up. This guy was a total —-. He was disinterested. He too seemed inconvenienced. After waiting at the register for about 10 minutes, they finally got change because I paid in cash. There was no «thank you», no eye contact, no «Have a nice day»… nothing. Honestly, I felt like I had to be a hot blonde in a mini skirt with a huge chest to be treated like as if I mattered. Won’t be going back to that store again for any purchases… ever. I will, however, be going back to the store to return my purchase because the associate at Target answered my questions this morning and was super helpful in helping me decide which IPOD suited my needs best.

I purchased an Apple Airport Extreme to extend my wifi network. It didn’t work, the way they said it would. I tried returning it. It was 25 days after I purchased it. They wouldn’t let me exchange or return it because their return policy is 15 days. I asked to talk to a manager. He was arrogant and rude. I drove over to another location and they gave me a store credit. I will never shop at Best Buy again. 15 days! Thats a joke!

I will never come back here. Waiting in line for a pick up order while the twits behind the counter take 40min to help the person in front of me. Don’t email me and tell me my order is ready, have a specific line for in store pick up, then use it for customer service, and make me wait 40min. Walking out of the store as we speak and canceling my on line order. Best buy doesn’t care about anyone’s time and their employees are worthless.

If i coukd give no stars i would. Trying an even exchange and without a receipt for a brand new item of the wrong color they couldnt. I know it can be done because they were going to do it in schaumburg dont waste your time at the downers grove location. They are no help whatsoever! Customer service also had a very poor attitude

The middle eastern and African american gentlemen are good techs. The others, including the eastern European tech are worthless.
Geek Squad is decent for simple problems, but is not worth their repair fees.

The salesperson was giving me conflicting prices and couldn’t quite figure it out for a good half hour, until he sought out help. The manager was very rude to me. Overall very unhappy with Best Buy.

I didn’t know best buy hired everyone and anyone. But my friend and I went here to get a new plan and new phone. First it took forever, second the lady that was helping wasn’t paying attention, third the lady didn’t transfer the information right and my friend was left with double contacts that she has to delete herself, and lastly the lady forgot to give my friend her old phone back, and once we reminded her about that, she forgot to give my friend the new phone’s charger… talk about service…

Heed my warning: do not walk into this, or any, Best Buy. There are so many better places you could be getting your electronics from.
To all Best Buy’s in general: I can’t stand what they consider «service.» Service is NOT being hounded by salesman after salesman convincing me I need something I do not really need. I don’t want to be bombarded with cell phone offers, cameras, laptops, or appliances when I just want to walk in, buy a damn DVD, and get the hell out.
Service is also not some punk kid trying to act knowledgeable about selling me something who’s only received about 10 minutes of training, if that, on customer service. Not only do they not know, but they’re too inexperienced to even have a decent conversation with. Don’t make it so damn obvious that your job is driven by quotas and commission!
So here was the last straw:
My wife and I splurged [using what little was left after paying some debts] our first-​time-​homebuyer tax credit on the purchase of a new HDTV. I did my homework and comparison shopping online and finally found a model I liked, and this location was the only in the area that had it in stock at a decent low price. So I reserved it online.
I had to wait for over 35 minutes in line to pick up the TV. Why? Because what they don’t tell you is that the one, and only, service counter is not just the place to claim your online reservations, but it’s also where people come for refunds or to bitch about Best Buy. I waited while the ONLY man behind the counter (Kudos to him, at least, for putting up with it all) attended to someone who didn’t know a cell phone from a rock.
When it was finally my turn, I waited an additional ten minutes while the stock guy searched for it. He TWICE came back to look at my online printout (which, of course, I offered for him to take, but he refused) because he forgot which one I ordered (maybe I should have lied and gotten an LCD TV! He wouldn’t have known the difference!)
When he DID finally come back, he was dragging (yes, DRAGGING) the TV along the floor, dropped it on the ground at my feet, and said «Here you go!»
«Nope!» I said, «You’re getting me a different one that hasn’t been dragged around and mishandled. Don’t you have carts in your stock room for material handling?» Ten more minutes goes by, and finally I had my TV. And did I receive any sort of concession for the bull I had to put up with? Of course not! Why would anyone ever admit that they screwed up and then want to satisfy a customer by, at the very least, apologizing?
NEVER AGAIN. Not for anything. Not even if I had a gift card to spend there. Ever hear of Micro Center on Ogden in Downers Grove /​Westmont? You have now. You want actual customer service, with people who not only know what they’re doing, but like what they do? Go, now. Don’t think about walking into another Best Buy ever again.

Quick service from knowledgeable staff. I got what I needed and was out the door in about 5 minutes without any high-​pressure upselling.

I readily admit that I am technically challenged. But I was looking for film. You know, that thing cameras used before digital. They had one package of film.
However, that did inspire the salesperson to attempt to sell me a digital camera, I already own one, and for $ 150 an hour the Geek Squad guy would teach me to use it. Yeah right. See ya.

Lately I’ve been taking care of my shopping needs out in the burbs since I work there anyway, and I must say that my ease of shopping has increase significantly. I stopped into Best Buy to purchase a laptop. I pretty much new exactly what I was getting. This best buy was just fine and plenty roomy.
However, I had to dock a star from the otherwise perfect shopping experience because I pretty much had to stalk and hunt down a salesperson to get me my computer. It should have been easy, I knew what I wanted and was a guaranteed sale. The place was crawling with employees, I shouldn’t have had to work so hard to get someone to take my money.
Still, it was better then pretty much every shopping experience I have ever had in the city. So I will probably be coming her again.