Downers Grove Post Office

I would drive to Lisle which I do to avoid this place altogether. A NIGHTMARE. plan on spending the day to mail a letter. The best employee is Earl. Otherwise forget it. Run and run fast!!! HORRIBLE!!! Where NOT to go… HERE!!!

I appreciate how they always greet me when I walk in, even when it’s minutes before closing time. Staff have always been efficient and in a good mood, making me leave as a happy customer.

Compared to where I used to live, the DG USPS is great. They get you through the line quickly, are friendly and polite, but as with most government entities, they trip all over themselves in their own processes. For example, when I have my mail held, they require me to produce not only my identification, but two pieces of mail with my name and address on them in order to receive my held mail.
This seems a bit… sticky?
First, if I’m asking for a particular name/​address and my ID clearly states that I am who I am, isn’t that enough? If you want to see more of my mail, go take a look at the stack of it you have held for me.

Absolutely appalling.
My mailbox had some old mail in it, and the carrier decided to take everything out and assume that no one lives there anymore. When I called in to ask about 2 packages that were supposed to be delivered, they claimed they put a notice in my mailbox and didn’t bother delivering my items. Instead, they let it sit in their office, then put «undeliverable» on the tracking update, and returned the package to the sender.
During my call, I explained the tracking update situation, and the guy on the phone (although he was patient), simply said «You should have called earlier. That’s how we do things here. And it’s his (the carrier’s) words against yours». Are you serious? You had one job, and you decide to say «well I’m going to assume no one lives there anymore and not even try to deliver the package».
For some odd reason, it didn’t stop him from putting advertisements and letters in my mailbox. Nope. Just packages I’ve been waiting for the entire month.
I called in because I wanted help. Saying «well it’s out of the facility now and I don’t know what to do» isn’t exactly reassuring.
Hopefully they’ll decide to try and deliver the package once it comes around again. Frustrating experience.

this post office loses 100% of outbound mail.

Man I HATE to sound like one of countless, stupid, trite memes your facebook friend from high school posts, but I can very clearly understand why the USPS is suffering. They are teetering pretty close to «completely incompetent» territory.
I came here Saturday to apply for a passport. It was a miserable experience and I will be as brief as possible:
–when I got here, one person was ahead of me and a family was being helped. I was optimistic for the first 45 minutes of waiting.
–the people being helped had an infant who would not wake up for her passport photo. They were snapping and waving maniacally trying to get this baby to open its eyes. Mortifying (not the post office’s fault, but still).
–when they were done, the ONE human who was working the passport desk moved on to the woman in front of me, who seemed quite nice but passport desk guy clearly was annoyed with. He was very short with her, and when she couldn’t find a piece of paper, kicked her and her whole family out of line. He wouldn’t let her take her mostly completed application because he had signed it. He said he «hoped» they could get this all done prior to closing. What. Also, what. And in conclusion, WHAT?!
–finally, my turn. This guy moved at some kind of insane snail place but somehow we got him to accept all my papers, take my photo, and sign off on my application. I advised him I needed my passport expedited. He nodded and moved on.
–when I was checking out, I was surrounded by a woman yelling at an elderly lady about how she taped her box shut, another guy yelling at a different customer, and my guy sloooooowly typing nonsense into his computer, then demanding $ 60. I asked if that was the expedited processing fee. He said yes, it’s being shipped expedited. I said no no, I need the actual process expedited, I’ll pay the extra fee. He said yeah sure, it’ll be expedited back too. I sighed, took my receipt, climbed over the two monster children who were slithering around on the floor, and left.
I still don’t know if I’ll get a passport in time to leave the country. I do know I will never go back.

Seriously, we drove around it looking for the mail drop boxes. There aren’t any. You have to park and go inside just to mail a letter. That’s crazy.

I LOVE this post office! I run my own online business and have been living in DG for about 6 years after moving from the city. It was a huge improvement from the nasty treatment i had experienced in Chicago– dealing with sending orders out there was a nightmare. The people working the DG counter are friendly and warm and all of my mail carriers have been really cool. I have had carriers go out of their way to make sure the packages i send out for orders are taken care of — one of my carriers even carried dog treats to give my pups! I’m really happy to be near a post office that i feel i can trust and makes a chore like shipping orders a little less annoying :)

I don’t know why people are so bitchy. I love the staff here. The manager is always singing and happy. The staff is friendly and efficient. Sure, they won’t let you use a credit card unless it’s signed. Sure, they’re very particular about taping your packages the right way. Sure, you can’t just send anything you want to Canada. But it’s the US postal service, not the neighborhood communication center.
The team here is professional, expedient and friendly. As far as post offices go, I’m happy to have my PO Box here. I just wish I got more mail in it!

I’ve only been in here maybe three times but every time I am greeted by a smiling face and no wait. Head to Wheaton Post Office and you’ll get your head bitten off for sneezing too loud (I’m serious!). Someone always holds the door for me too and I am usually laden with parcels. I have never had any mistakes or problems here… yet. Knock on wood.

I am not a Downers Grove resident, so I cannot comment on mail delivery from this post office. However, I do visit the Downers Grove Post Office a few times each week to ship packages for my business. I was only treated rudely once by a staff member at this post office. Normally, I think the workers are courteous. Best of all, the Downers Grove Post Office has a self-​service machine where customers can buy postage and ship packages. It is a great way to buy postage – since you don’t have to deal with anyone! In addition, the lobby where the self-​service machine is located is open 24-​hours, which is very convenient.