Hertz Rent A Car

The customer service was awesome and I would definitely recommend to anyone. The only thing as of now it’s Sunday and they ran my card for another hundred on top of the deposit. I was under the impression that Ben the manager knew I was bringing back late Saturday early Sunday. We will see when we try to get this figured out. I will update after return and rental agreement is settled.

I came in today to pick up my reserved rental so I could get my vehicle fixed. The man at the counter told me they did not have any cars available until this afternoon. I insisted that I had a reservation and did he need my confirmation number. He said no, he can see my reservation right here, but I never confirmed it and booked at time. I told him that I did call last week to confirm, scheduled it for 9 am and made sure it was okay to keep the rental for two extra days and pay out of pocket. To which he replied «it’s only me and my associate here and we would have updated this in the system if you had confirmed.»
So he was rude, basically called me a liar and offered no other solutions for the situation. Take your business elsewhere. This place does not know what customer service means.

My Chevy car they gave me had 40K miles and a combined smell of puke, sweat & urine with numerous stains on the upholstery. Tried to exchange it but their hours did not work well with mine. Finally, found Naperville location of Hertz where a nice guy took care of me by putting me in a smaller Chevy (Chevy Spark) –all this, despite $ 25 State Farm stipend. He said Hertz has a shortage of rentals, and I tried a few locations. At least this one does not smell like puke. It’s got so little get up and go tho, I’d be afraid to go on the highway. Feels like a 3 cylinder. Next rental will not be Hertz.

If it was possible, I would give Hertz –10 stars. This place is a scam, not to mention the biggest joke.
I had a prepaid reservation of $ 71 I paid online to take a few day trip to Indiana that I had planned for a month to see my boyfriend whom lives 4 hours away. My car is old, so it would not have made it.
The day I was leaving, I went to pick up the car. They informed me they had to do a credit check (I am 20, I have not rented a car before) and I do not have credit. I asked if they could use my moms card since she has credit, and they said only the card I prepaid with. So last minute I was unable to rent the car which was the only way to get to my vacation I took off work for.
Whatever, I went elsewhere and my mom rented a car and I used hers. This was October 18, it is not November 25 and I have yet to see my refund. I have called Hertz about 12 times, each time the line «magically» disconnected, or my call was transferred a million times because it is «no ones problem». Finally I got again today, the lady said they refunded me $ 23 and kept $ 50 for a cancellation fee. I DIDNT CANCEL???
I asked to speak with a manager and she said there was no management for the refund department, and she would request they give my $ 50 back but it was not a guarantee.
THIS PLACE IS A JOKE, and they DO NOT CARE ABOUT THEIR CUSTOMERS! They all have that «it’s not my problem» attitude, and NOT ONE PERSON HAS APOLOGIZED. I am moving in a week and really need that money. I will never ever ever recommend this place to anyone. I would rather ride my bike 4 hours in the winter than try this again. Middle finger to Hertz.

Great experience in renting. Very professional and very helpful.
They will try their best to give you best service.
I have been renting from Hertz for over 8 years across US locations and this is definitely on top 5 best locations I have seen.
I am fully satisfied with them. Will go there again for my next rental.

I hate dirty cars. And every time I rent a car from one of these «remote» centers (not at an airport) the cars are dirty, usually have out of state plates on them and look like they’ve been driven across country, and often times are not full with gas. C’mon Hertz. .. .. .you can do better than this.
The good news? When my real car was hit and needed to go into the shop right away– Hertz picked me up at the collision shop and whisked me away to the rental center a few miles away. We walked into this particular rental center and it kind of looked like the inside of the car they just picked me up in…dirty and sparse. But that was not really my issue since I don’t have to work there, and the paper work was done quickly and I was on my way.
First stop– car wash. The windows were so dirty in this car I think a chain smoker must have driven it from FL (the license plates) to here with a cigarette in their hand the whole time. And there was trash in the back seat…really? The car rental guy didn’t see that and throw it out?
The car also needed new tires (it slid around like a fish out of water) and the windshield wipers needed replacing (you seriously could not see out of the windows when it rained!) After six weeks in this car– I couldn’t be happier to turn it in when my car was done in the shop.
I rent cars weekly from Hertz for work at major airports around the country. They are always clean, new cars with full tanks of gas. I continue to be surprised that they would want their Brand represented this way at these remote centers. Next time, I may take a cab to the airport just so I don’t have to deal with this again!

This car rental experience was painless and actually quite pleasant from start to finish. I needed the rental while I waited for my car to be shipped from California to Illinois.
While still in California, I called this Hertz to ask several questions. The manager, Arthur, answered the phone but he was assisting another customer at the time so he offered to call me back. I was blown away by this cause usually when I call a place and they’re busy, they either put you on hold or tell you to call back later. Arthur called me back within a few minutes, patiently answered all of my questions, and then took my reservation.
What’s great about Hertz is that they pick you up and drop you off so you never have to ask a friend for a ride. I know Enterprise does this too but Hertz had a cheaper rate plus they had a promo going for no under 25 fee (which is usually $ 20+ per day). Check on the main Hertz website for their current deals.
Arthur picked me up on a Saturday morning as promised and he gave me a great deal for the rental. He was very understanding about how my rental return date would be open ended because I didn’t know exactly when my real car would arrive. He gave me a free upgrade (to a Toyota Matrix) and threw in the NeverLost navigation system too cause he knew I was new to town. So sweet!
Returning the car was just as easy. I called right after they opened on Thursday (7:30am) to ask if I could come return the car and get a ride back home. They were able to accommodate my request, no problem. I would highly recommend this Hertz to anyone in and around Downers Grove!