Adriana’s Insurance

First off the people there either don’t speak English, or the have a heavy Spanish accent, its impossible to understand them.
I went to inquire on getting renters insurance quotes for my tenants. (I am a property manager). And they won’t able to give me the information, or even the brochure for renters insurance.
Finally before I left, he told me that renters insurance for liability of $ 100k and $ 10k for personal belongings, and it would cost the tenants $ 18.00 a month. I got a quotes from StateFarm that has the following $ 100k liability and $ 30k personal belongings for $ 15.00 a month. so guess who, I am going with. this company is a rip off!!!

I would give this place zero stars if I could. Here are a few reasons why.
1. I went to this place because my roommates also have this insurance. So automatically I didn’t think too much about it and trusted them. When we got there, I made it clear that I was the person that was purchasing the insurance, however, the guy that was selling me the insurance didn’t speak to me in English at all knowing that I don’t speak Spanish. He kept speaking with my roommate in Spanish about everything as if she was purchasing the insurance. Furthermore, I looked around in the build and everything there is advertised in both English and Spanish; with that being said you should be bilingual to work there. When it came to the time that I had to pay for the insurance, the guy finally starts speaking English to me then went right back to speak Spanish.
2. I went back there a week later and was having an issue and they rejected to help me until I started getting frustrated then within seconds they happen to be able to help me.
3. I called again today because I haven’t received my official insurance card in the mail and it’s been over a month and the temporary copy that they gave me was expired so I needed something to show proof that I am still with the company and insured. I asked the lady if she could email it to me and she said yes, one hour later, I never received anything from her.
I think this place isn’t worth going to and I see from other reviews that I am not the only one that has an issue with them.

This needs negative stars. Worst experience I was told 3 different prices on my insurance. Very missleading I was suppose to pay 70 dollar for them last minute when it was time to pay tell me it was 172. Unprofessional and dishonest.

Honestly if I could give this place a negative 100 I would. They don’t know the meaning of professionalism. My mother and I were quoted a price and at last minute they liked up the original amount we were supposed to pay, they give you misleading Information and also don’t focus on the client they are helping.

This place is really bad. Bad service. I called yesterday because I needed an insurance for my new car (Unfortunately, They are my broker company for my current car). They got my info, but never call me back. What type of service do you guys offer? I came this morning and the office was closed. The ops. hours on Sundays shows that they closed at 3:00PM. Bad service.

Terrible service. Rip offs. Adeline, or whatever her name is, charged me $ 300 dollars to add a car and a truck to my policy and she told me that was the final charge and the monthly bill would be $ 300. First bill I got was $ 470 because the company charged me $ 170 to add the car (which Adeline had already charged me for in the beginning and clarified that I had payed for it). Went to her yesterday and she said she clarified they were gunna charge me in the next bill. If any of you want to go to Adriana’s insurance don’t go to this broker, rip offs, unprofessionals.

Unprofessional. First of all when you call there, you can barely understand what they’re saying, two different ladies that answered the phone both sounded like they had a mouthful of food the entire conversation. Then, I was quoted $ 80 a month with $ 120 down… I show up and it’s now, $ 100 a month and $ 250 down!
After I specifically asked how much I would need for a down payment. I drove all the way down there and wasted time I didn’t have to get the bait-​and-​switch.