Downey Federal Credit Union

David Q. Wow! That’s the bank rep for we the people!! Professional, efficient and easy to understand all the benefits that the credit union has to offer. Hope you all are as lucky as we were to get him to open your accts. Keep it up David. thank you

The people here are great. It does take a while sometimes to get to someone when there is a line but thats why i carry my phone so i dont mind the wait so much. What i do care about is my money and service i get when it gets handled. There lies the best part about this place. The people here are very personable and try to accommodate you as much as they can. I’ve never gotten any sass or anything from anyone here the few times ive gone in. I’ve also accidentally overdrafted a few times when i started my account and i never got charged a fee. During those times i wouldve been destroyed by even a 15 dollar fee. Now that im in a better position im pretty loyal to these guys.
The loud minority aren’t giving this CU the reviews it deserves. This place is very community oriented too which is a bonus. A lot of events and activities to better their community go on there also.

Great place, great people. Not very close to me, but they’re always very helpful when I need something.

I had to open two accounts today and my son has bad asthma, and was coughing this horrible cough he always gets when his asthma flares. The lady who helped me kept making rude comments and making me feel like an unfit mother. She kept saying, «can he cover his mouth I don’t want to get sick!» (He is 4 yes old. knows he should cover his mouth but he forgets a few times after the 100^th cough!) come on lady! Have some sympathy!!! I would tell her it’s his asthma and she’d reply. «know it is not asthma I hear him sneezing!» Ummm Why would I lie???
Other rude comments I don’t have time to repeat but that’s what got me to review DFCU!
She has always been nice but this is the time I felt boiling hot! What am I supposed to do keep my son in and not do what has to be done because his cough sounds bad?
I don’t know if it’s just me and my mama bear coming out but that is not the way u treat customers. let alone a child! My child!

I came into the Credit Union with no greeting which is fine. I’m use to a small warm welcome when I go to other credit unions vs banks.
The teller seem she didn’t have any energy! It’s Monday! The Start of A New Year… Be Alive :)
I had a small issue with this credit union due to shared branch rules I’ve never heard of.
The teller was unable to give me more than 500 at a time. However they were able to fix the situation once I called a manager .
The only thing about this branch that I would fix is the energy with the tellers besides that wonderful area. This place has great parking. And right near downtown

Went in on Saturday, the line is the worst. I’m writing this in line. Came in at 1 pm, only two windows open.

Why would you bank anywhere else. I first opened my account with DowneyFCU around 3 years ago. I didn’t expect much, I was used to mediocre service form Wells Fargo and BofA.
Not only did DowneyFCU provide excellent service, they made me feel like they actually care about my finances and want to help me achieve my goals.
In my 3 years I’ve lost my debit card numerous times, I’ve been charged $ 5 to replace it like once. I’ve had 1 overdraft fee and I think it was fair to be charged that because I went over by $ 150.
If you live, work, or know someone in Downey you should really consider Downey FCU. They give you all the benefits of the big banks without the fees and scripted service.
Also I don’t think I could ever go back to hunting down ATMs with one of the big banks, I can just go to a 7/​11, Walgreens, Stater Bros etc and get money out with no fee. (There’s a ⁷⁄₁₁ everywhere)

I really love this little local credit union and I really hate big box banks like B of A, Chase, Citibank, etc.
Advantages of banking with a local credit union:
–personable: people get to know the members. You are not just a dollar sign and an account number like at larger banks where you get lost in the herds of people
–they don’t charge ridiculous monthly service fees for their accts
–better interest rates than anywhere else. I have shopped around for CD apr’s for years and no one has ever beat the DFCU
–no long lines for automated machines inside or teller windows
–you don’t need 10 proofs of ID to complete a transaction
–they offer all the same services as «big banks»
–competitive business hours: DFCU is now open on Saturdays till 1 or 2pm
–they have a drive thru which makes things very convenient
–they cash your coins for free! Yay! They have a new machine that members can use anytime to cash in their loose change
–you can use any atm anywhere from any other credit union and they don’t charge a service fee
–they give back to the community and hold annual charity events
–they have online acct services, banking and bill pay
–they have auto loans, credit cards and home loans, to name a few lines of credit available to members
–they go above and beyond to satisfy their members because every member means a lot… it’s sorta like a little family so what’s not to love? Ya feel me?

Member since 1990. i have had some problems butt minor. I have seen multiple staff. .but overall im happy. My only complaint was with the home loan department when the dude wanted me to move back to my rental property in Compton!!! NOT!!!
Verenice and Daniel in loan department are great. .i appreciate everything they helped me with.
Now the broker from UNIVERSAL. .JASON. was NOT helpful

Great banking institution, I worked with a super nice lady today Michele Frase who handled all my questions like a pro. I split my banking with a «large» banking institution and here since the credit union office hours no longer work for me. I also like that this other bank offers the convenience of longer hours and the ability to deposit remotely with a cell phone… buts that’s about it.
The good news is Michelle stated that the credit union is working on extending their business operations to include Saturday times! Now there is no ETA on that but at the very least it is in the works to happen. This makes me very happy, now if they can just offer the snap deposit feature this bank would be a complete one stop banking institution.
I like how this bank does not nickel and dime you with charges like «larger» banking institutions who charge for EVERYTHING. This bank does try and accommodate their customers, the only suggestion I would extend out to them is to make sure someone is being responsive to online inquires. I have reached out recently via their «Contact US» section on their website and I was not contacted back which prompted my call in today.

Inefficient, rude, and disorganized. Did I mention rude? They act like they’re doing you a favor or something. I took the credit card, but I refuse to use this place for my every day banking needs. I’ll be keeping my Chase account. Their employees need some serious customer service training.

I went in to tell them that my account was locked and they actually ran my credit. Seriously I had an account with them for over 10 years. Why would they run my credit without even saying anything to me. It was very annoying. I found out about it later after I checked my credit report. I have heard and know they run your credit at the beginning but after 10 years of having an acct after they locked it and asked ME to change my phrases. That was just crazy and you can’t go out of town depending on being able to use your ATM card with them because they might lock it up. If you’re in Downey every day, all day, all the time and you have time to go in there to deal with it. Then they are great but other wise they sorta suck. I want to close my account soon.

Downey Federal Credit Union is an amazing resource to our students, families and Downey Unified Staff. DFCU is very much like extended DUSD family. We are so fortunate to have DFCU support through scholarships for staff to implement meaningful programs with their students and financial education workshops in classrooms for our students as requested by teachers and staff. I have had the privilege in sitting in on the financial classroom presentations presented by Mrs. Kari Volen and participate in fieldtrips to local colleges that have practical and life changing impact in the lives of many of our students. Thank you DFCU and Ms. Kari Volen for all of the over and beyond commitment to Downey community and DUSD families. Please keep up the great work!

The difference between this place and a regular bank or credit union is that it is actively vested in the community. Had the pleasure of working with Kari Volen and know that the practical financial lessons she does for Downey High School are invaluable. Those kids will remember her later in life. Thanks DFCU for being a pillar of the community.

An amazing pillar of the community. DFCU does so much for the schools in the community and are always willing to help with anything we need. Warren High School uses DFCU to help hold money during our fundraisers. They count close to $ 15,000 in change for free!!! Thank you for your years of support DFCU!

Love this bank soooo much. I have a personal and business account with them and I’m so grateful for the outstanding customer service. I teach at Downey high school and the bank has always gone above and beyond to help me by supporting my entrepreneurship program at DHS. I’ve been a 3 time recipient of the teacher grant, they have contributed many large donations for our student run coffee shop, helped organize money I’ve requested for a large wholesale trip where I take students to DTLA and they get money to buy products, constant support from their community liaison, coaching for my classroom, judges for competition, and so much more. This is a true example of what a bank should be. Thanks DFCU! You guys rock!

Terrible! Terrible customer service! Do not use this bank! They treat their members poorly. I called to ask about my account and the guy was treating me like I was an idiot. It’s obvious that the people who work here think that they are above their members and don’t have to treat them with respect.

Not the friendliest of bankers but they are doing their best I guess.

I opened my account there 5 years ago because I had seen an advertisement in the local Downey newspaper about their interest rates special on new car loans. Since I was purchasing a new car at that time, I wanted to take advantage of the rates. I have been very happy with their service and especially Peter Hernandez. After being one of the millions to lose my job I even rolled over my 401 K accounts to Downey FCU.

Rude, crude and self-​important reps. Bad service by terrible staff. I was actually told by a manager, «well we don’t need your money» when I asked why there CD-​rates were so below the average. Considering there are 3 other banks & financial institutions just walking distance from this one. I cleaned my account left only 5 dollars in protest. Then went over to there competition. I can’t say I miss dealing with Downey Federal Credit Union.