Hoag Property Management Inc.

Unprofessional. Called to verify if I could get a key to the pool TODAY. Advised yes. Coming from Pasadena, I get there and waited 20 mins for them to tell me they don’t have any keys. Very disappointed.

Shitty company, never answers emails or calls. We have serious noise problems in our condo building and they simply ignore us.
Please, Luis P., get yourself fired, you are have zero customer care skills.

I have only dealt with Hoag Properties while trying to get a tenant verification for a residential property. Basically, I had an applicant wanting to rent one of my properties. This applicant was currently renting a condo from a condominium complex (5411 Pioneer Blvd in Whittier, CA.) managed by Hoag Property Mgmt. and I needed Hoag to verify their rent payment history and the kind of tenants they were.
The person I dealt with was Luis Palencia, community manager. The first time I spoke with him he was rude and impatient and seemed bothered by my request (A pretty standard and expected request for managers, landlords, and owners of residential rental properties).
I emailed him the scanned and signed verification requests (Monday) and he told me he would have them back to me by 10 am the next day. By 11 am the next day (Tuesday) they were still not in. Being that it was the first of the month and we needed to either approve or deny these potential tenants, it was urgent to get this verification in ASAP. He had already had the request in since the day before. So at 11 am I called him. He said he was busy and would get to them in 45 minutes. They never came in, not until the next day (Wednesday)… Two days later. By that time we had denied tenant as we had no proof of their rental history and we rented home to another applicant.
I urge any current tenants of Hoag, when moving out of their property, as I understand many are due to poor management, to go to the Hoag office in person and get a printout (or signed letter or both) of your rental history to have ready to show when applying to rent elsewhere.

Hoag did a great job reviewing my application and providing us with a 2 bedroom apt. Very happy here! Great apartments and staff!

My wife and I had been trying to rent an apartment from this property management agency. They never call back when messages are left. And when we do reach someone, they always say the apartment is already rented. Don’t know how anyone is able to reach their agents. Their competitor in the area has been better at getting back to us within a business day of leaving a message. Maybe persistency is the key to renting with Hoag’s.