Liberty Tax Service

I’ve been coming to this place for 4 years now, and have been working with Hiral for my taxes. Her and her husband are extremely nice people and help us maximize our tax return as much as possible. It’s always a pleasure to come here annually as we always have nice conversations during the process and makes it more enjoyable to file our taxes.

We’ve (my husband & I) been coming here for the past 5 years. And to be honest we love their service! specially Hiral! she is very professional and friendly. It is always busy, but we always get an appointment in advance and we don’t have to wait. They are so friendly, they explained the different options that we had thoroughly and helped us to get the maximum refund possible.

This place has the worst customer service ever! I have been doing my taxes with Liberty Tax for 5 years in the Norwalk location and I have nothing bad to say. Carlos does a great job and is very helpful. Now the people here are very unprofessional, I’ve called to request my forms due to the Norwalk office being close. Every time I would call they would tell me that they will be open and once I was there the office was close. I called numerous times and they kept apologizing and stated they had my paperwork ready. I finally get a hold of them and tell me to go, I get there and they were still close and did not open until an hour later, the paperwork that I requested was not even ready and had partial of it. Really?! I have been asking for them for over a month. It is ridiculous and no one was able to give me an explanation why they didn’t have them. They need to get better customer service and be professional just how they are flexible to collect our money they need to be on it with customer service.

I have been coming here for 4 years now and I HAVE ALWAYS HAD EXCELLENT SERVICE. Everyone is professional and respectful. In addition, they are very thorough and will ensure you get the maximum amount you deserve!!!