Pacific Elite Collision Centers -Downey East

I was having a awful Monday. My car got hit from a trash truck and I was devastated. Gieco referred me here and I couldn’t be happier! Richard greeted me and talked me thru the process and was super duper helpful. They texted me daily updates & completed the job days faster than they anticipated! I can’t say enough about this place! So happy they made a awful experience soo soo much easier. Thank you guys! My Kia looks great!

So, unfortunately my husband and I were in a 4 car pile up in our ’09 JK. We called Mercury right after the accident and they gave us this body shops info. We came in and were greeted by Ozzy, who was evaluating another vehicle. He took the time to answer a few questions make us feel comfortable that they make sure to check off all the boxes when fully inspecting the vehicle.
We were concerned because our jeep didn’t appear to have great physical damage even though we were rear ended by a Yukon and pushed into a CR-​V, but there was a squeaking sound as it was moving and the ESP/​BAS as well as a second sensor had turned on by the time we came to the shop the next day. Ozzy had a great personality, he introduced us to Ted, who handles Mercury claims.
Ted unfortunately did not have a great friendly demeanor, he mumbled something about this being the second jeep he’d received recently and how much trouble it is to get parts for them. He then went on to explain that our lights on the bumper and after market items would not be covered by our insurance most likely. By the end of the conversation this man who is paid to do his job (no one was asking for him to donate his time) basically seemed to refuse fixing our vehicle and pretty much told us to go elsewhere because he kept saying «we have to do this and we have to that.» So he plain out told us to take it to the dealer! Wish they would have had a Mercury rep. more like Ozzy, who makes the customer feel like they made the right choice bringing their vehicle there and that the insurance would take care of it! Not like Ted that added more stress to the situation with his defeated, lazy personality!

I took my mazda mx5 convertible to get the whole top replace. (It was slash before christmas)
I am insured with Geico and I was referred here. I have to be honest as I had bad experiences in the past in car body shop /​repair places other than dealership. I was a bit hesitant to take it here, This place prove me wrong. The customer service was excellent starting from the receptionist Richard who greeted me with a warm smile, guide me through the process and system. I met Ozzy who is the adjuster, he is very prompt and humbled. From there I was taken to the car rental section to get my info then back to the receptionist. I was out of there in like an hour with a loaner car.
I get text message as an update for status on my car. Few days later my car is ready.
Again, I’m a bit hesitant and thought would take all day but nope… It was an incredible experience. If we can have all the staff here and the adjuster same as other places, it will make the car repair experience so much more different and what the stigma as its known.
Thank you pacific elite for making a difference. Your staff is definitely one of the good guys out there. :)

The whole staff was kind and prompt making the process very painless, but although everyone was kind ask for Ozzy Ruvalcaba specifically. He was in charge of meeting and fixing my 2007 Prius and was so gracious. My car came ahead of the promised time, and polished the black fenders around my bumpers. I pointed out that there was a scratch where there didnt use to be and said «oh thats just polish residue» Came to clean it right up. Thee best collision center in town. Awesome service~

Took my Infiniti Q50 here to be repaired for a fender bender on my rear bumper. Ted took great care of my vehicle, had it turned around in 2 business days when I was quoted at 3. I received text updates throughout the process and was really happy with the outcome.
Clean, comfortable office and friendly staff, check them out!