RadioShack

Thank you Rolando & Carlos. Went into the store last night after my husbands phone was stolen, only to find out the info provided to me by Sprint Customer Service was all wrong. Both Rolando and Carlos went above and beyond to help make things right, in the end we ended up upgrading 3 of our lines and even got a new tablet. They both went out of there way to make sure we left happy. I have been a repeat customer to this store for some time now and this is my second time being assisted by Rolando and both times he made sure we were happy when we left the store. Had such a great experience my mom is headed back today to upgrade her phone with Carlos.

I’m not too sure why this place gets such a bad rap.
We found parking to be an ease, unless your the lazy type that only wants front row parking.
I needed a specific speaker wire for my home entertainment system and I didn’t want to fight traffic to goto BestBuy and Fry’s, I called, they checked and had a it in stock, for decent price. I like the convenience of this RadioShack, please don’t go away!

Amy and Mireya went out of their way to help me. I needed something unique and they went beyond the call. Most people do not do that anymore. It was nice to be helped & made feel important. They made my daughter ‘s day’ :)

Customer Service was terrible. And it was especially troubling because it was coming from the manager MD who gave me such a hard time. I purchased some skull candy headphones approximately 60 days ago which suddenly stop working in the right ear. Per the receipt it says an unopened item can be exchanged in 30 days and a defective item could be repaired or replaced within 90 days. He was really snooty and did not want to rectify the problem he kept saying no you have to contact the company in a very off putting way, as if I was bothering him. We went back in forth until I finally read him the return policy on the back of the receipt explaining I was still covered under the RadioShack warranty policy. He reluctantly told me I could leave my headphones and he would see what he could do. I shouldn’t have to fight with the manager over there company policy, I have never experienced such terrible customer service, and I will never purchase another item from that location! I’m highly disappointed I expected more from RadioShack!

Worst store ever!!! First off, I came in the store to buy some batteries. When I approached the counter to pay, the casheir told me that she could not accept my payment, because the internet on their cash registers were down! I told her, that I am paying cash, not credit card. The cashier told me that she could do a paper transaction, but she needs to talk to the manager, who is apparently a blond lady, and had a really bad attitude towards me, and told me to come back later to pay for them. She walked away from me, and I was dumbfounded. Since I needed the batteries that evening, I returned back to the store at 8:45pm to purchase the batteries.
However, from now on, I will not be returning to Radio Shack in Downey!
Radio Shack, take a note. Kaybee toy stores went out of business, and Circuit City went out of business. Maybe take notice of your sh**y employees, or you might end up like these stores… GOING OUT OF BUSINESS!!!

to start, Parking was bad. but Amy the assistant manager was very helpful and knew her place around the store. I would have giving her and the store 4 stars if it ended there.
but it didn’t… as I tried to purchase my item with a credit card… Amy insisted I show her my ID… I tried to explain California law and Visa’s agreement with merchants. ID NOT REQUIRED WITH PURCHASE…
but no luck… probably not her fault… not sure if she even graduated high school. But higher management should teach their employees…
I’m waiting for the RadioShack OUT OF BUSINESS SALES… I can bet its coming soon. with that leadership…
HERE IS THE LAW AMY.
READ IT !!!
California Code — Section 1747.08
a)Except as provided in subdivision ©, no person, firm, partnership, association, or corporation that accepts credit cards for the transaction of business shall do any of the following:
(1)Request, or require as a condition to accepting the credit card as payment in full or in part for goods or services, the cardholder to write any personal identification information upon the credit card transaction form or otherwise.
(2)Request, or require as a condition to accepting the credit card as payment in full or in part for goods or services, the cardholder to provide personal identification information, which the person, firm, partnership, association, or corporation accepting the credit card writes, causes to be written, or otherwise records upon the credit card transaction form or otherwise.
(3)Utilize, in any credit card transaction, a credit card form which contains preprinted spaces specifically designated for filling in any personal identification information of the cardholder.
(b)For purposes of this section «personal identification information,» means information concerning the cardholder, other than information set forth on the credit card, and including, but not limited to, the cardholder’s address and telephone number.

No stars if I could. This is one of the rides encounters I’ve ever dealt with. The associate treated me like I was dumb. Never going back here again.

This location has the worst customer service people I have ever seen, the only girl in the store was rude, not at all helpfull.
Radio shack dont you screen your prospective employee’s?

Batteries… I always love Radioshack for batteries… Car remotes, watches… All those items that need the tiny little screw drivers that you can never find when you need them.
Swung over here after my car remote suddenly died, and was able to pick up a couple of batteries. I love that they let you use their screw drivers so you can open up your stuff and get it all set up, without being obligated to buy a little set for yourself.
They seem to do the most business with cell phones here now, though they also look like they supply the usual electronic knick knacks too.
Reasonable parking access, and overall helpful employees at this location.