Sears

Sears u suck… your checkout process is horrible in store… It shouldn’t take 15+minutes to buy 1 item

I’ve shopped at this Sears for years and although I’ve never had a spectacular experience there I’ve always felt satisfied with customer service and the product. Well, today that changed. I had one of the worst customer service experiences I’ve ever had. Provided by an associate named JULIA. I was trying to do a return and she rudely informed me she couldn’t return because it had been longer than 30 days. I countered, nowhere on the receipt does it say that. She responded still rudely that she couldn’t do it. I tried to understand, although of course i didn’t understand. I told her I would be ok with an exchange. Still rude, mean and vindictive saying no no no. I asked for corporate # and she gave me a #which I don’t think was corporate because the person on the other line was just as blatantly disrespectful of the customer! No resolution. Still repeating the same thing. Can’t do returns no exceptions. Even though, this is NOT clearly stated anywhere on the receipt or their store! You’re unwilling to honour something so simple and I believe this store will either have a lawsuit on their hands soon or will go bankrupt for lack of customer service and let’s face it when it comes to retail stores you’re not let’s say at the top of the food chain. I will never shop here and I will tell my friends and family members to never shop here again. And now I’m telling you Unilocal family. Be careful and read the fine print (oh wait they don’t even have that). Thanks to this experience I will be taking my business elsewhere.

Went to buy shirts at Sears and a lovely woman named Ruby helped me out and honestly made my day lyke 100%

Came in with a weird difficult situation and was having a lot of problems finding an item… Armando was a fantastic help! Was very patient and did everything he could! Didn’t get my item but he was just great!

Sears has long been my store of choice for Craftsman Tools. So when I need a replacement wrench or screwdriver, you have to buy it there to complement the set. So the tradition moves on. But times have changed and while it’s somewhat fun and relaxing to cruise the tool department looking for sale items and new stuff it is more practical to find and order it on line and pick it up later.
Well this time I ordered some wrenches and only one was available at the time (January 10) the rest would be available on February 15. Unfortunately they weren’t there on the 15^th and finally received the notification on March 3.
Usually when I pick up items at the merchandise center you wait a long time and the check in terminal never works. This time it was different. Today my card scanned, the guy came out and checked the last 4 digits of the card and brought my wrenches within 3 minutes.
So, I am migrating away from Craftsman tools because you can get lifetime guarantees on Husky tools and other brands as well. And the others don’t charge the premium prices like Sears — just to buy the Craftsman name.

Don’t lose your receipt! I came in to exchange a top that was given to me. Unfortunately I didn’t have a receipt and the reps didn’t process my exchange. All I wanted was to exchange for the same top in a different size, or of equal value. They gave me no options. The tag was still attached and they refused. Really? It’s a top. They need to rewrite their exchange-​return policies. I really ship here for good reason.

Erick in fitness/​sports is an outstanding associate. He is genuinely helpful, knowledgeable, and has great sales skills without being pushy. It’s great to find someone with excellent customer service skills.

This sears is the most unprofessional, ghetto and unreliable department store I’ve ever been to! I spent over 3 thousand on new appliances at their store just for them to write down the wrong serial number on my bed and sent me the wrong bed! They admitted blame and promised a $ 50 gift card for all my troubles! Never received that and it’s been two weeks of promises and still haven’t been able to receive my bed bc they damaged it on the way here so, I have to wait another week to get a bed! The are the worst! Beware!!! Do not go to this Sears unless you want to get the run around and never get what you paid for.

Every time I come here to pick up merchandise, it takes longer than the 5 minutes they guarantee. I work in the same department at a different location, so I know that it shouldn’t be difficult for a reasonably organized backroom team to fulfill that five minute guarantee. I don’t know if the problem is with management, or if it’s at the employee level, but something is wrong here.

I really like their clothing, but their Customer Service is the worst. These «employees» really need to get their shit together when assisting customers. –_–

No help. 3^rd floor, I was left alone till I asked for help and Juan was really nice. He he made an effort to find what I was looking for.
I went back down to the 1^st floor and customer service there also sucks as they did not help me with other purchases. So I left. I’ll try another Sears. 2 stars are only as Juan helped in getting any stars in the first place.

Worst customer service. I ordered online for store pickup. They assure me that my item was going to be ready to pick up by Monday, according to UPS website item has been received and signed by Vicky. 24 hours later no email to inform me to pick up my merchandise. I called to ask the status of my order and the lady that answered said that they haven’t receive it yet, I said wrong I receive an email stating that indeed it was delivered and signed by one of your coworkers, then she Said NO and hang up on me. Wow! How rude was she.

Employee bungled my transaction a bit, but fixed it and acted friendly. Prices are decent compared to other mall stores, but it’s best to visit during a sale.

I live quite a ways from this location so my review is based on my first (and likely last) visit. I only come to Sears for their Craftsman tools, as they often have sales.
A number of the items I was interested in were mislabeled or the items on display did not have the boxes anywhere near them. It took me a long time to find an associate to help me locate something only to find out that they did not have them in stock. He stated he would check other Sears locations, but apparently he did not as they are in stock in the South Coast Plaza location.

Great customer service in the electronics section. Lots of televisions in stock and if they are not on display they’ll check the backroom to make sure they have it! They go out of their way! I like how they have plenty of staff members on duty during the day as well. I am a happy customer today.

They are slow! I’m here my first time and they are so slow ladies at cashier are slow and rude. They just smile and don’t move fast and their registers don’t all work. We waited 15 mins plus 10 because the «printer didn’t work» they literally take like 10 mins per customer.

horrible horrible customer service
rep got my mattress order completely wrong the first thing i told her was i wanted a low box spring she ordered a high box spring it took two weeks to get it exchanged then when i got the correct box spring it was damaged still havent got the exchanged i was suppose to get a refund of $ 130 for the inconvenience and after over a month still have not received it i call customer care every single time i call it is a different story first that they were going to refund it on my debit card then that they couldnt do that then supposably a check was going to be mailed out later check cant be mailed out that i have to contact store and that customer care was going to talk to the store for me which they never did…
i will never shop at sears and i dont recommend anyone to do so !
i am still waiting for my exchange i ordered march 23 and it is may 21

I always come shop here and the level of customer service is always the best available! Juilet (men’s department) is a great employee and went out of her way to ensure that I would be happy with my purchases. I’m glad that year after year I can depend on this Institute to help me out for my fashion needs.

The time hours are wrong on Unilocal.
Customer service was retarded.
Lines are long.
They only accept cash to make a payment so I had to wait in a long line again, for these cheap assholes.
Once I paid the bill with cash, I gave them more than my balance and they took the extra money and put it onto my Sears credit card. What the fuck is that shit?! And when I wanted cash back they wouldn’t give it to me!
FUCK THIS PLACE!

This Sears stores is honestly nothing special. Its very unorganized. Cluttered. You could leave an unwanted item anywhere and I am 100% sure it would still be there in a week. Yet customers still come because of low prices and due to the demographics of the area being known to purchase Sears items.
Stonewood Mall reminds me of shopping inside an extension of a discounted store full of generic brand stores to fill up vacant rooms inside the mall. One store would be Sears! The workers are mostly Hispanic and on the older side. Most of the workers if not everyone needs better training. Whoever the manager is reflects the workers! The place needs remodeling and major changes.
One of my biggest dislikes would have to be the women’s bathroom near the baby section on the second floor. The stench of having to inhale someone’s poop while browsing around the area is horrible. No air freshener or ventilation for it to pass. My suggestion have the bathroom cleaned regularly, close the door, or demolish it completely because its really gross!
I noticed some brand name items which is great. However, the merchandise is limited and again unorganized. Good luck finding anything that catches your eye. You must be patient and determined to leave the store with a bag full of goodies. I know I must have spent at least an hour or so looking at their sales rack not once but twice.
I will more than likely be coming back if I ever return to Stonewood Mall, but not on a regular basis. I was fortunate to find one or two items on the sales rack. Next time? Probably not!
Til then… happy shopping! May
you find something worth your trip.