T-Mobile

If you come to this store ask for Will! he has excellent customer service skills and did everything to help us out.

I know it’s the holidays and I know how retail stores get but I was not helped for about 15 min and I saw some employees just standing there and I wanted to make a purchase and the girl had no idea what she was doing worst tmobile ever

I have visited the store on many occasions over the past year, and decided to write a review. My initial and subsequent visits have been with Richard. He has given me excellent customer service, remained quite patient as I asked many questions regarding the phones, plans, etc. What I was most pleased about with Richard was when I called in to the store, he was always polite while answering the additional questions I had after leaving the store, even weeks and months later.
My most recent visit I dealt with a gentleman named Mark. He too assisted me in a professional manner while I was there looking and considering buying a new phone. I later found that Mark was a manager and I really appreciated the individual care and customer service he gave me. Great job fellas.
My only issue was finding a phone to upgrade to with the various functions and capabilities I was looking for. I didn’t find one, I’ll wait. :-)
Wyllis Y.

Came here thinking I was going to be the only one upset customer but obviously not! As like the other reviews, this place is atrocious. The people that work here have no desire to help you. At this particular location, I have no trust in these associates. They LIED to me and SCAMMED ME. I called T-​mobile corporation letting them know and they apologized but could not offer me what I HAD SIGNED UP FOR IN THE STORE BECAUSE PROMOTIONAL PERIOD WAS OVER and THIS STORE NEVER SET ME UP WITH WHAT I PAID FOR! I would rather go to BREA which is 35 miles way from my home than lay a finger in this gross place where people steal from you.

Customer service is so wack here, their in store employee and customer svc hotline standards must be different. Ive been w tmobile for the past 10yrs only bcus ive hardly had to deal w an in store employee, or else im pretty sure i wouldve gone elsewhere.

One of the worst customer service experiences of any t-​mobile store I’ve been to. Went in requesting a SIM card (which customer service over the phone told me to go get), store associates had trouble finding information on the system regarding finding a SIM card. They also strongly refused to give me any information at all even though I had recently been added as an authorized user.
Rude associates which gave me more attitude than help. Towards the end of the transaction they were pushing me to buy a SIM card rather than trying to help me with the situation. The girl helping me actually had her personal cellphone ring, she stopped what she was doing pulled her phone out of her back pocket to check the message, professionalism? Was unapologetic about it. Horrible.
I even called customer service in the store to verify everything and ensure I was an authorized and the associates still refused to help me, although they acknowledged I was an authorized user («sorry we can’t help you just because you called and added yourself right now»). Thanks for accusing your customers of wrongdoing.
It’s hopeless arguing with unintelligent people so I just left, their manager will be hearing from me.
Do yourself a favor and go to the T-​mobile store down the street, avoid this specific location. I left feeling frustrated and helpless with no phone connection because these associates wanted to make a quick buck by selling me a SIM card.
Tmobile customer service over the phone is amazing, it’s sad that it doesn’t translate to the retail store location.
BTW: left, went to the store down the street, was helped immediately, no questions asked, great service and happy employees.

I just bought a new HTC One a few days ago at this store. I noticed my phone kept going into debugging mode whenever I connected to a PC and went to the store to ask a salesperson if this was normal. The store employee, named Alex, plugged my phone into a some sort of machine he said that is used for sim cards. The debugging mode was not apparent. I told him, it only does it when it is plugged into a computer, but please be careful as I do not have a protector case on the phone yet, because he had been handling it a little roughly and just sliding it across the table…
He took the phone and plugged it into the store PC and debugging mode turned on by itself. He looked at his personal phone which is also an HTC One and showed me they both go into debugging mode when connected to a pc. Problem solved. Before leaving, I asked him to please transfer my contacts from my sim card from my old phone, because when the phone was sold to me, nobody transferred my sim contacts. Alex seemed like he was annoyed, as he pulled the phone out of the computer. I again had to point out, please be careful as I do not have a case on the phone and the phone is expensive. He then just let the phone drop on the table with a loud thud near the sim card machine. He stopped when he realized how loud dropping the phone sounded. None the less, when he dropped my phone it caused a gap between the phone and the glass, so now I have a light leaking out of the side of the phone and am unsure if this compromised the seal around the screen.
What is very hurtful, I believe, is that the store employee, Alex, dropped my phone specifically because I asked him to be careful and seemed very annoyed with me. I will not be returning to this store again after this experience and now have a damaged $ 600 phone because of this employee who never bothered to even apologize or replace the phone he damaged.

Great customer service. Always up to date on their phones, and the staff knows what their selling to the customers.