Roberts Honda

I just purchased a used car from Roberts and I don’t know if I am more excited about the great car or the fact that this recently remodeled Honda dealer is in my backyard.
I read some of the other reviews about the sales department but they all look to be older reviews. All I can say is that I am in sales and I found the behavior of the salesperson that I dealt with to be first class with no unexpected surprises or compromises. He shared my interest in cars so we were able to have a conversation beyond a simple sale of the Honda that we were looking at. He communicated to me through the whole process which involved a meeting with the service manager, the finance person (simple notarizations for title/​tags), and the service delivery team.
I did have an issue with the car in the first week which turned out to be a bad alternator and is just a coincidence since it was a 2008 Accord and close to 7 years old. They worked with me to come up with a fair solution for repair. While I was in, I visited their body work artist who buffed out some haze in the front headlights. All first class as far as experience.
I will consider Roberts again since we usually buy Honda/​Acura.

I leased my first Honda almost three years ago, a Civic for what I needed the car was great. My lease was just about up and I wanted a vehicle just a tad bigger, well that happened three weeks ago. I purchased a Honda CRV, love the car and wanna talk about service? Everyone there does a fantastic job taking care of the customer and their needs. My second dealing with Roberts and they do a great job, thank you!

They won’t stop calling you even when you ask them to stop. I brought in my Honda Fit once for an oil change. Every two weeks they’ll call me to inquire if I’m ready to purchase a new car. I’ve said no and asked them not to call anymore but every two weeks guess what happens? Avoid this dealership.

I’ve had nothing but good experiences here, both with having a car serviced and purchasing a new one. The staff is friendly, and unlike most dealerships and garages, I’ve never felt like they’re upselling us on repairs. They’re prompt and professional.

This was my first time to this Honda dealership. Service center was good. The cashier was horrible. Just to check out it took 15 mins. The cashier talked to her coworker the whole time (gossiping about their boss getting a divorce). When I asked her where my car was she said spot 6. When I asked where that spot was she ignored me. She printed out the receipt waived it around while talking to her friend. It took her about 3 mins to finally hand me the receipt for me to sign. Then when I finally got my receipt I walked away without saying thank. This action received her remark of calling me a rude customer. I am definitely never going back.

I worked with Linda Williams on and off for over a month to find the right used car. She was a pleasure to work with and very professional. I was happy with my trade-​in value and the price of the new used vehicle. Really feel like I got the best value at both ends of the transaction. I highly recommend Linda.

I found the shopping/​buying experience here simple and fast, the sales and financing process straightforward and transparent, and the associates honest, accommodating and friendly when negotiating trade-​in and selling prices. Their comp structure means no territory issues over customers and I was helped by multiple associates — Jim and Tony were excellent, as was Mike in financing. It doesn’t get any better than this when purchasing a car for me — in and out in two days. Can’t beat it! Also, a shout out to Honda — I moved from a BMW into Honda to get a larger vehicle to accommodate my family and am pleasantly surprised at the luxury-​like features on the Honda Pilot. Can’t say enough good things about the dealership and the manufacturer.

Service department is of high quality. They just opened an upgraded facility for both Subaru and honda with new Waiting rooms and you drive your car into the garage. They have a free car wash now too which is cool.
Pricing for routine things like oil changes, inspection, etc seem comparable to most places around. More complex service they do price a little higher then a mom and pop shop but you know your getting factory parts, etc, etc so I’ll normally pay the extra and have them do it.
Staff is professional and they deliver as promised although occasionally recommending work I don’t feel is necessary. I always avoid the scheduled maintenance package deals but instead tell them what I what done and track what’s needed per the manufacture manual guidelines.
This portion above is entirely about the service department. I’ve had a few interactions with the sales team. They have been very friendly on each occasion and knowledgeable about the product.
When I was in the market for a new Subaru Outback last year I priced around and reached out via email to see if they could match another dealer I found up near Allentown. They said they could, I came in to test drive and ready to buy. Turns out they could not match the price (came in around $ 800 higher). Wasted about an hour of my time and ended up driving to Allentown to save $ 800…well worth the drive for me. They lost the sale but the service department still gets my business for the new Subaru and my older honda. From looking at other reviews here it seems like they are not a winner in the price department for the new car sales. Do your research and call other dealers.

I came in for a recall service and had a flat tire the day before. Got quoted $ 600 to fix the tire and rim, a rim I can buy for $ 123 on-​line and a tire that is in warranty– then got hit with a $ 130 «diagnostic fee» for attaching the sensor to check the ‘check engine’ light. I should have known better, Roberts Ford run the same scam. I took my Fiesta there and they charged me the same for work that was covered under warranty — took it to Fred Beans the next day and got it done for free. They (Roberts) wouldn’t refund that «Diagnostic fee» either. Scam!

Just bought a Forester here and had a great experience. It was easy and the price was fair. I’d go back anytime.

Service dept gets high ratings… but don’t buy a car here unless you like to pay a higher than fair price! I’ve bought two used Hondas in the same year for my kids. Roberts salesman indicated that they (and all other dealers) ignore Edmunds for resale information and that it’s not reliable. Hogwash! (But they use Edmunds to rate your trade-​in!) They also play a game of not listing cars on their system and internet. I believe this is so they can place the price higher on the vehicle for the walk-​in traffic but not run off the researcher seeing that the prices are higher than all their competitors and Edmunds ratings. I felt like an idiot. This place really does fit the stereotype for used car salesman!
Two months later I went to Colonial down on Rt 202 N… what a delightful difference. All the automobiles were listed on their system and advertised and ALL OF THEM FIT THE EDMUNDS RATINGS PRICING! When I related my past history at Roberts, though they professionally did not comment, you could see it in their eyes… they’d heard that story before. Expensive lesson on my part but hopefully, you won’t be duped like me. Trust Edmunds and don’t trust a car salesman. Use your good judgment and expect to be lied to. I guess it’s still part of their game.

It looks like most of the low ratings here are for the sales department. I am reviewing for the Honda service department. Until recently, I only brought my car here for routine service like inspections and oil changes. No problems there — but you’d hope not, right?
My car has had some issues lately, and I took it in to get looked at in early December. I mostly deal with the Service Writer Doug R. — they assign a person based on your last name — which is nice because you usually deal with the same person each time. In my experience, Doug is friendly but to the point. He explains the service done or needed in enough detail that I understand but I never feel like he’s talking down to me (which seems to be the usual case when mechanics are dealing with women).
I also appreciated that, with my recent car troubles, instead of replacing parts unnecessarily, they did some work to try to fix the problem that saved me from paying for something that may not have been needed. The issue started again here about a month later, so I took my car back. They checked it out, but didn’t charge me anything so I was pleasantly surprised by that.
For routine services, they have online scheduling you can use. I’d suggest calling to schedule anything «complicated» so you can talk to one of the service writers. They have convenient after-​hours drop off and pick up options.
Note — right now, they have the main building under construction (again — seems like they have been doing something or other for a couple of years) so at the moment the office is just a trailer. I assume it’s going to be nicer once they finish their remodel.

Bought car here a year ago. used service department one time for free oil change that came with purchase of car… I will not use their service department any longer cause I can NEVER get a convenient appointment time and they act as if they are doing me a huge favor by allowing me to use their service department.

Always has great luck here. The new facilities are awesome. People are always great and accommodating. Really enjoy the fact they offer shuttle service. Love my Subaru!

We bought our Honda at Roberts about 7 years ago and had a very positive experience with the salesman, which is why we used the service department for many years; however, I feel I really want to document my disappointment in Roberts Honda’s Service Department. We live locally and I like to support local businesses. the Honda had air-​conditioning problems for about 18-​months, for which we were told would not be a problem if we did not fix it, as long as we didn’t care if we could not use the AC, so since it was a cost we couldn’t incur at the time, we opted to use the car without AC; no problem until this AM. Early this week, we made an appt. to get a recall item cared for and asked the AC looked at again. Prior to getting there, the car began to smoke; we took it to the closest auto repair place, and when we arrived there, there was a small fire around the AC compressor. This caused other parts to melt, as well. Not to mention the danger of a possible full car fire, if we had not been able to get someplace safe. The consequence of this is not only the cost of an AC repair now, but also the cost of the burned parts. It was negligent on the part of the service department to not relay to the dangers associated with not getting the part fixed. Although it was a financial investment at the time that would have been difficult, the repair at this time with the damaged and melted parts as well is costing almost twice as much as the original repair. We called the service department to discuss and although apologetic, they took no responsibility for the actions of the service team. We are not car service repairmen or women, so when we are told that something is «safe» to drive, we trust that it is. Ultimately, we are happy that none was injured in a car fire or accident, but the results of this other than the expense could have been catastrophic. Despite years of living in the area and supporting local businesses, I would not return to Roberts.

The salesmen are rude and condescending. The manager is a pretentious dirt bag. Don’t waste your time trying to buy a car here unless you want to get talked down to and pay for an overpriced vehicle.

The worst customer service I’ve ever experienced. I had emailed this dealership for a few days to discuss purchasing a car. Everything was going well so I scheduled an appointment to come in and drive a specific car and to discuss purchase options. I arrived at my appointment and was not only not seen by the person I was there to see, manager Greg Slye, but I was ignored for almost twenty minutes before being able to go on a test drive. When I returned no one was available to discuss the car and I walked out after being ignored for over 30 minutes. No one reached out to apologize and when I tried to give them a second chance by getting an offer for my trade in, I received an email response offering less than half of what any other dealer offered. Needless to say I bought a car else where later that week. Total disappointment.

Went here to check out an impreza that Subaru is offering for a $ 159 per month lease. This dealership did not even acknowledge that special offer and instead tried to tell me that they had the same car for $ 30 more, not including taxes. I later checked their specific dealership website and saw they had that special offer.
In addition to this, I wanted to see how much I could trade my current vehicle for to purchase this new impreza. They refused to do this also because they wanted to leave for that day, even though the guy that helped me said they would stay over to help their customers if need be. But he did the exact opposite of this. Even with 45 minutes left before they closed, I was told to come back another day.
In total, they will try to rip you off and are terrible salespeople. This place also looks like complete garbage. The walls are peeling and I feel like I was in one of those greasy used car salesmen places. I will NEVER go back to this dealership if it was the last place on earth. They deserve to close for treating customers like garbage.

Met with nice salesperson late on one night, we virtually agreed I would purchase the car the following day. I made an appointment for the next day and obtained all the necessary paperwork I would need to complete sale. I received an email from the salesperson the morning of the appointment confirming my appointment. I showed up at the appointed time and he was still busy with another customer. He broke away from that customer so that he could give me the keys to further check out the car. He couldn’t find the keys which he placed on his desk. What happened is that some other salesperson took the keys from his desk and sold the car from under him and me. I am a very busy person with a very tight schedule. I readjusted my clients so that I could complete this sale. They wasted my time and other people who I needed involved gathering the appropriate paperwork. I don’t appreciate being treated like that. I have lived in Chester County all my life and prefer to do my business locally that is why I choose a store in Downingtown.
This place is an insult to me and anyone else who would venture into this place. They have no respect for people. They conduct business like a Saturday Night Live parody of used car dealers. They have no character. I don’t recommend a place that is so thoughtless and not customer oriented.
This is no reflection on the sales guy. He got as screwed over as I did and did represent himself well in presenting the vehicle to me. I am more directing this toward the management.

I purchased my car here but after a year I have to say the service team isn’t up to par.
Last week I brought my car in for brake service (3^rd trip), key problems (2^nd trip), and a bumper repair promised at acquisition (3^rd trip). My car was there for a week, it’s ready, it’s not ready, we will fix it, we won’t fix it. Fortunately they loaned me a free car for the week.
As an aside, I still don’t get why dealers give you the worst car in their inventory for a loaner. I understand people probably don’t treat their loaners with much respect, but wouldn’t giving cuslomers an upgraded car make them want to buy a new car sooner? Is there a better way than loaning you a piece of crap to make you feel like your car is okay for another year? I digress.
Back and forth calls with me chasing them more than I should have had to, one failed trip to pick it up that cost me two hours on a weekday, what a huge waste of time. My contact was blaming other employees, as if I care. I just wanted my car fixed!
There were apologies and the offer of a free oil change, I can be very patient, but really my time is too valuable, and after 3 visits to fix some of these problems, I have to say I won’t be going back, although your mileage may vary.