Cheapcarribean.com

Please do yourself a favor and avoid this company. They’re not helpful, they’re not prepared to take care of issues and they’re unresponsive. We had a horrible experience dealing with them and it’s still not resolved after ½ dozen phone calls. They will also change what they’ve previously told you and then deny it. Seriously, book through an agency you know you can trust.

To say I was a little leary about using an internet service to book a vacation trip is an understatement but wow these guys really care. I booked a vacation to Cancun, Mexico with these folks and have been nothing short of really impressed. They immediately called us and offered us our own person to speak with if we have any concerns with our trip and if we have any questions. They also gave us the name of someone who’d help us once we reached Mexico. We immediately got a pdf with our whole vacation itinerary and airline tickets, etc. We have received constant updates via e-​mail concerning any changes and to remind us we could still book more excursions, etc. I highly recommend these guys when looking for a vacation that’s not too expensive and has all the customer service perks.

Full day has passed and no resolution… They lied about rectifying it as well.
Full flight and 35 empty seats is what we were told… seems like they screwed many people

This is a follow up to my last review of cheapcarribean. They never made the corrections to my bill but said that cheap tickets used a different word to identify the same room size. So they would not honor the price match. They finally came to this conclusion 2 weeks before the flight. Dragging out the process as long as they could. When I informed them all the other travel agencies online and in person would honor a discount because it is the same room size. I was told we are not these other travel agencies. DO NOT USE CHEAP CARRIBEAN –EVERYONE ELSE IS FAR BETTER.