Dougherty F X

Was trying to find a few pieces to complete a dinnerware set the pattern of which was discontinued two years ago. another online/​phone tableware firm had accepted my order and charged a deposit months ago exceeding their 6 – 8 week wait more than twice over with no update or contact of non availability. Saw Dougherty website which indicates my pattern is discontinued but «call we may be able to get limited pieces». Left a voice mail which was returned the same day. Called me within a day with the exact number of each desired items available by directly contacting the distributor. Decided to order with them without delay and received the pieces in under 4 weeks. The other company, I emailed asking to be updated and they replied they would contact the supplier and reply when they get the supplier’s update-​no answer yet so I will cancel that order and request a refund of the deposit they have had for over 4 month-​F X Dougherty got an availability reply from the supplier/​distributor in 24 hours so why can’t the other company? Dougherty delivers with prompt customer service and reliability. Thank you F X Dougherty for your help to complete my dinnerware set in which I had already invested much. I am very impressed by your company and would not hesitate to do business with you and recommend you to others.