Aqua Pump and Well Service

B R. Review isn’t for Aqua. First of all I have no record of doing any work for anyone with those initials recently. Also, I would never get angry at a customer for asking questions about their well and I actually encourage customers to ask and learn as much as possible as that’s their source for water and the more they know the better. Also, I never ever bill anyone so to say that I left without saying anything is not true because I always collect for service after the work is completed. Last, Please call the local Dripping Springs Companies and check their Labor rates, mine are $ 100 per hour so the $$$$ is also misleading at best…

The first time we used this guy it was OK. The second time was a horrible experience. When I tried to ask him a question about the well, he would get defensive and somewhat mad. In my opinion, he seemed unstable. Very unpleasant experience. He broke planters around the well and left without saying a thing. I would NOT recommend.
And, $$$$.

On a recent holiday morning at around 5 AM with 4 members of family visiting me and my wife we had a well failure. We live 20 miles from town and it looked disturbing. I called Rick from Aqua Well Service and he was here that morning with his rig to pull the pump install a new one and was completed that early afternoon. I feel confident in the new well and life was quickly back to normal. No problem since. What a relief.

Definitely as good as it gets. We have had a few experiences with these folks over the years and they are good people. They really care about helping their customers and will talk you through things so that you really understand what is going on with your well and pump and the mysteries of aquifers and all that goes with them. Once you start to learn the lingo, then Rick will just teach you more!
I just had the unfortunate experience of having my well collapse and they did everything they could to diagnose it, then try to salvage the pump. I ended up having to drill a new well, but Rick’s assistance in helping me find a good drilling company, then fixing up a new pump and connecting it all together to from the new well to the original pump house, to the filtering system and my tank was really top notch. Not only are are they knowledgeable, but they are friendly, helpful and charge a reasonable and honest price. You cannot go wrong here. I am very thankful.

I’ve had them out here twice now. The first time, three years ago, we woke up on a Saturday morning to no water. We called a drilling company we’d had out before, and they just couldn’t get to us that day. So I discovered the Aqua guys by a web search, talked to Rick on the phone, and they were here in an hour. They correctly diagnosed the problem as the electric wire to the pump having worn through over years of the pump torquing the pipe and rubbing the wire against the borehole. They pulled the pump, cleverly and competently removing (and replacing) the roof of our well house to do so. The wire was the problem, but of course if you pull a twelve year old pump out, you best replace it while you’re paying for the labor already — so they did that for me, and also installing a cool new device called a PumpSaver — which detects low pressure and cuts the pump off within three seconds if it goes dry. And just yesterday, that saved my investment in that new pump!
Yesterday, we had a water accident, and our well went dry. The Pump Saver saved us a big expense. At the same time, an electrical problem with a very old switch prevented the pressure tank refilling. Rick and Bret came out at 8 this morning and made it all good again, and at minor expense. Would I use these guys again? Hell to the yes!

Replacing a well pump is about as pleasant as getting a root canal but AquaPump was able to perform a complete well diagnosis and thoughtfully explain my options.
When my water well stopped working I called another company first and they unsuccessfully tried to perform a sketchy repair. (They replaced my control box without testing the wiring first and fried the new box) It cost me $ 600+ and I still didn’t have any water.
I called AquaPump to get a 2^nd opinion and Rick and Brett were able to come by the same day. My first impression was that these guys don’t mess around. They had a lot of diagnostic equipment and before long were able to tell me exactly what was wrong.
They were able to give me several repair options with pricing estimates so I could wrap my head around the total cost. (this stuff can be expensive!!) They also handled the communication and haggling with my home warranty company and were successful in getting me $ 1,500. (A huge relief!)
I would definitely recommend AquaPump!

Called Aqua Pump after hours (around 6:30 PM) because our water stopped. First Rick’s wife and then Rick talked to me on the phone for over 30 mins, free of charge, and helped me get enough water from our tank to last overnight. He even talked me out of getting after hours service (double time $$) and we scheduled an appt for the next morning.
Rick and his son showed up about 3 minutes early and got straight to work. They managed to patch up a faulty control box and get my pump back online in about an hour. They diagnosed my pump as being «on it’s last leg» and gave me all the information I need to get my home warranty to replace the pump.
Answered all of my questions and addressed my concerns.
Honest, efficient, and knowledgeable. They have 100% my business from now on.

Just had Aqua Pump out to repair a crack in a valve on a well pipe. First, I called on a Sunday and Rick, the owner answered and scheduled an appointment for Monday at noon. Yay for answering on a Sunday! When you don’t have water, it’s great to know you have someone scheduled to fix it, this makes the whole problem more bearable. When he arrives, he gets right to work and I mean right to work. I really appreciate that because I was on my lunch hour and he is on the clock. So he finishes up, writes up the invoice for a fair price and is on his way. He also educated me on several features of my well that were very helpful. The service was professional, friendly and fairly priced. Clearly he knows his business and did a great job. Did I mention he got right to work? He charges by the hour and I really appreciate a service person not standing around chit chatting when they charge that way.
I will absolutely call him first if I need anything for my well in the future.

As the general manager of American Water Kinetico, I recommend Aqua Pump and Well Service to all of our well customers. Rick takes great care of them. I can always count on him to provide quick and great service so I know my customer is happy. We get nothing but great feedback.

This is a great company. They handled the well inspection for our home purchase. Thanks to their concise reporting we were able to negotiate a large amount of necessary repairs. After the sellers moved out the former owner decided to sabotage (too much drama for Unilocal!) some key electrical components, almost burning up our booster pump. We called them late and I do mean LATE and they came right out to fix it. Thanks Aqua Pump and Well!

We just had our pump replaced by Rick from Aqua Pump and Well Service. We couldn’t be happier. From the first phone call, I knew we were dealing with professional people who really knew what they were doing. They were prompt and professional, courteous and reasonably priced. What more can you ask?