AT&T

When I first moved to Dripping Springs this is the first store I stopped by because my iPhone 4 was not working. The staff at the time was super nice and super knowledgeable on their products and how to get the best deals for tv services, Internet, and other devices. At that time I was also looking for a job and applied here because if the staff was trained the way I had received customer service, I knew it would be an amazing company to work for. I have been working here for a year and indeed I was right, they teach us to be honest to our customers and explain everything on the ins and outs of giving them great AT&T service within our grasp and help customers to the full extent within our reach. I couldn’t be any more proud to work for such an amazing authorized retailer store within the AT&T company where they really do care about the customers and where we do help as much as possible especially now that we have the offer of Direct TV, and free tablet specials for only $ 10 with a 2 year contract. As well for those customers who have crawling speeds with wired Internet services in the area, we have free wireless Hotspots for $ 20 a month with a two year contract and it uses your shared wireless Internet data at LTE speeds. Come see me for more information I’d be glad to help.

I’d give it zero stars if I could. I went today for an easy fix, just needed a new SIM card for my phone. First, the now open sign was not illuminated so I wasn’t sure if they were actually open. I walked in and they were open but there were a few customers ahead of me. I walked in and was not greeted by the 1 employee (yes, 1!) working. He saw me but didn’t even say hi or anything. There was a couple being waited on and two separate folks waiting. One lady ended up leaving and again the employee never acknowledged anything. The other gentleman was holding the base to a home phone which I noticed. When the employee moved on from the couple to this guy, he told him they don’t sell home phones and that he couldn’t help him. If I noticed the house phone why wouldn’t this employee notice instead of making this guy wait?!