The Home Depot

Stopped here on a lark a few weeks ago on the way back from a trip to Wimberley, mostly to say «hi» to my friend Rooster (who wasn’t working that day). Oh, yeah, and to use the facilities, which are conveniently located in the front of this store, not where you get concrete shoes.
I wound up leaving with over $ 70 in merchandise, mostly because the store was so clean, well-​organized, and the staff was just so darned friendly. Among my treasure trove: a couple of HD yardsticks, an 80′ extension cord, a toilet paper caddy, a couple of spare circuit breakers, and a sale-​priced box of LED light bulbs. You know, just the stuff I really needed.
The only negative about this store is that it’s too far from where I live to make it my Homey Home Depot. Otherwise, I’d dump the Sunset Valley store on Dry Hole Road and Slaughter it.
P. S. James F, I did do an inventory transfer to South Austin as a result of this trip, but it was only a $ 6.97 item. :-)

Like most other Home Depots, this place is HUGE. So the selection is very extensive.
Today, Rick helped us find everything we needed, and we didn’t even get lost in the store trying to find his help!

We purchased a Maytag freezer on sale online in July. Waited two weeks for delivery from the Dripping Springs Home Depot — no problem. When it was delivered the guys said we had TWO DAYS to report any problems. Day THREE we noticed the freezer filling up with ice on the ceiling and along the walls. Great. Was hoping maybe some burger rolls we put on the door so we moved things around and waited another 2 days. Problem got worse. I called on day 6 and they told me I now have to go through the Maytag warranty department. So do you think they delivered a crappy freezer on purpose? Perhaps the delivery guys messed up the door when they reversed the side the door opens for us? Who knows? I just know that we should have had more than 2 days to assess whether a freezer is working properly.
Maytag warranty dept told me Appliance Science repairman would come out. .. IN TWO WEEKS. Nice. Yesterday he was supposed to come, I took off work and waited, but the guy never showed. No call. I called them and they said he had 18 SERVICE CALLS just in that day. Would I like to reschedule for tomorrow? NO, he has to come today. Yeah, like that happened.
Awaiting a call back from Maytag warranty dept with a new repair company. Probably going to be another 2 – 3 weeks.
IF YOU BUY APPLIANCES ONLINE FROM HOME DEPOT MAKE SURE THEY DON’T STICK YOU WITH A LEMON AND MAKE IT A WARRANTY PROBLEM. The problem should have been fixed with a replacement freezer. LOUSY POLICY.

I was disappointed that when I pointed out that a product I had just purchased had been falsely advertised under another price, I was not offered a refund. Instead the customer service person just said they would swap the signage. I understand that customers may come in and purposely try to price fix things to their benefit but I didn’t, and I ended up paying 2x as much for a product that I thought was only $ 5 each.

Excellent service! Excellent selection! Management even personally thanked me for my large purchases each over $ 5K.

After moving to a new home, we have been spending a great deal of time at Home Depot. The employees are nice and very helpful. Clean store and many options. The Home Depot app is also helpful in locating merchandise.

Love this Home Depot. No illegals out front of this one!!!
Employees always available to help, unless it is electrical and the master electrician is not on duty. Not a deal breaker, though.
They are not in a Simon Malls or General Growth Properties managed property (like Arbor Walk) so I don’t have to support establishments in favor of the Internet Sales Tax (Marketplace Fairness Act) and I get plastic bags for my purchases. Keep Drippin Normal!

VERY disappointed with this Home Depot.
My flooring experience was terrible. The hardwood floors we bought were different sheen’s, the carpet install was less then satisfactory, they installed cheap looking transition strips against the carpet. I just recently ordered hardwood flooring for approx 2000 square feet, paid for a measure, and was then told my selection is no longer available. One error after another after another. And do not get me started on the bathroom counter top fiasco. We are still working on getting that one resolved.
I believe that the people that work there are insufficiently trained. Even the best of individuals if not given the appropriate training will not succeed at their jobs. I blame this on poor store management.

When it comes to home improvement, let’s face it, we all pretend like we can do what’s on HGTV, and that «associates» are nincompoops who no way know the difference between a philips and flat head screw driver… but this Home Depot is the exception. The staff actually does aim to please, and tries very hard to answer even you crazy question about «How do I install my toilet on the wall so spiderman feels more comfortable when he comes over?»… they don’t look at you too crazy ;)
Tip, order online/​phone and pickup your order to save time. I wouldn’t recommend this for lumber since of course it takes time to pick out the best lumber.

Needed wood flooring to replace carpet in a bedroom. went to home depot in kyle to choose a pattern from there *in stock * selection they only had 3 boxes on the shelves not enough even to cover a bathroom floor.
the sales assistant informed me they could special order the amount we wanted* 22 boxes *how come a item usually* in stock* becomes a special order when they dont have enough for your needs ?
with special orders you pay a fee if you return some of the merchandise not a good idea .
So we went to the store in dripping springs wish we never had
.they had plenty of the item in stock but told us as we were out of the area they would have to charge for delivery .
Before we purchased the merchandise we inquired of the assistant at least twice if we used the HOME DEPOT C/​C would it qualify for the ***one year same as cash deal *** as the amount of the purchase was over $ 1000 we were assured it would
we had a discount coupon for 10% we applied to the total .
The merchandise arrived 2 days later missing one palate had to call the store to get the missing boxes delivered by a staff member .
Yesterday the bill arrived no 1 year same as cash deal just the usually C/​C term s with extremely high interest rates .
Called the company who informed us we **could not have a discount and the one year same as cash deal its one or the other*
NOT WHAT WE WERE TOLD BY THE STORE ASSISTANT AT TIME OF PURCHASE
she said we could go back to the store and have the order rewritten with out the discount and then they could give me the no interest offer
that would require one more to to the store which we were not inclined to do .
ALTOGETHER A VERY BAD EXPERIENCE
(1) they didnt have the number or boxes we required in stock at the kyle store and tried to get us a special order deal, instead of having the stock from another store delivered to us .
(2) we had to order from another store that required a delivery fee which would not have applied had our local store had the items in stock
(3) when the order arrived it was short (store staff cant even count)
(4) when the invoice arrived it was NOT WHAT WE AGREED TO WHEN WE MADE THE PURCHASE .
(5) either badly informed staff or misleading advertizing from the company
to get better service and customer satisfaction go elsewhere for your home improvement needs

We have had a home depot c/​c for year and have bought many items from them NEVER AGAIN
lowest i can give 1 star

Do not use this Home Depot for ordering appliances. Several employees and store manager gave us the run around on almost every step of the way. Products were ordered in-​store, promised for delivery the following week, delivery pushed back to the next week, no phone calls were made from HD to inform us of the multiple delays. The manufacturer of the appliances did not call to inform of delays either. It’s been 5 weeks since original order and 2 appliances still have not arrived. But guess what did arrive? The bill!!! Poor communication (phone calls not returned, no dates for delivery confirmed) to customers and between HD and the manufacturer. Will not use again.

I love that they are open till 10pm. Super friendly and helpful staff who will go out of their way to help you. Never busy. Easy to return things.

Been in the Dripping Springs Home Depot a handful of times since moving to the area. It’s so much different than the one we used to go to on Brodie Lane in Sunset Valley. The people here are actually helpful and will approach you asking if you need anything. They will walk you to the isles and show you things you ask for. They are very friendly and put some effort into helping. It’s a nice change from the big city stores where asking for help gives you the feeling that your bothering the employees.

This is one of the best businesses I have ever dealt with and I am 72 years old. I put it up there with L.L. Bean. Outstanding people who are very helpful.
Harry Dubetz

Social Responsibility!
Everyday at this location water is running out of their parking lot and across RR12.
I was recently informed by their friendly, yet unconcerned customer service manager that” they looked into it, but there was nothing they could do.“
This is unacceptable in a time where everyone is encouraged to act responsibly and focus on water conservation. Home Depot has a responsibility to the community to lead the way in these efforts.
I will no longer be making any lawn and garden purchases from this store. And I encourage others to do the same until this problem is remedied.

Home Depot was amazing. We where putting on Vacation Bible School and the A. C went out. They let us borrow box fans for two days until the A.C. could be fixed. Thanks so much for helping us in a great time of need. I really appreciate it.

Although I’m so happy to have a local Home Depot, and I do shop there a lot, I’m having a long, drawn out problem regarding the puchase of a washer and dryer, and two weeks later there is still no resolution. I’m not totally sure who is responsible – the movers with whom Home Depot has a contract, or the manufacturer, but I’m relatively certain it’s the independent mover that Home Depot has a contract with. In that case, Home Depot is ultimately reponsible. On the first delivery of the washer and dryer, they forgot to bring the washer. On the second delivery, they told us the washer was seriously damaged, and would have to get special permission to go ahead and leave the dryer with us. So, we did get a dryer. On the third delivery of the washer, again, it was all dented and unacceptable. The «corporate» office of LG has intervened to try and determine if the problem is with them (manufacturing plant) or with Home Depot (delivery service). In the meantime, we do not have our washing machine while all this «stuff» goes on in the background. However, calls are not returned, promises are made and not fulfilled, and I’m about ready to cancel the order, return the dryer and go elsewhere. This has taken up a whole lot of time, way too many phone calls, very poor business practices going on here.

Just got on the Unilocal site hoping to find out the hours of the Dripping Springs Home Depot and was surprised that the reviews were not all 5 star. My husband and I recently moved to Driftwood, TX, from the Houston area and have found the Dripping Springs Home Depot totally refreshing! We have never seen so many upbeat, helpful employees in one store — but in my opinion, most of Dripping Springs is that way. Thank you to all of the friendly employees at the Drippings Springs Home Depot!

This is difficult for me, as I am a long-​time hater of Home Despot. You see, I grew up in a hardware store family. My dad owned the local hardware store in a little neighborhood in Los Angeles and I worked there as a young lass up until I went to college. My dad worked six days a week, ten hours a day until he dropped dead on the floor of store at the age of 84. He had to; Home Depot had opened up down the street and had taken many of his customers. He ended up having to pay part of his hardware store rent with his social security check until the day he died.
When he died, the locals were inconsolable. How could it be that the local hardware store is now out of business? Who would help them fix their aging houses? Cleaning out the store, I found flowers at the door. So very sad.
But I digress. I HATE going to Home Depot. I spent a good deal of my childhood working in the hardware store and the last thing I need is some arrogant pimply faced moron or some middle-​aged idiot who lost his job during the last dot-​com bubble talking down to me about hardware and calling me «m’am» and assuming I know nothing. Today, I was in a bad mood and I needed some help with some plumbing issues. I did not need to be treated like some stupid middle aged woman who needed everything spelled out for her. I was really sick of basic sexism and did not need any condescending bullshit and, really, I was ready for a fight.
But I didn’t get it. A very helpful man helped me find exactly what I needed. He was nice. He was very knowledgable about my bathroom drain and my bathroom sink fixture and helped me find exactly what I needed without fanfare. He was not at all condescending. He was smart, friendly, cheerful and helped me find exactly what I needed. He made my day. I was thankful. It was a wonderful experience.
I took a star off because, well, hell, its Home Depot, dammit.

I can’t comprehend a big box super store such as Home Depot not accepting a check. They made me go to the service desk to write it, and then the manager was rude. What’s up with that???