Network Solutions

I talked with Lisa in Drums, PA and she helped me with my billing information and offered us a solution to driving more traffic to our Vietnam veterans website.
in Rockford, Illinois. Thanks Lisa. Great job.

Spent 55 minutes of my life (gone forever) simply trying to cancel my services that I had with them for the past several years. Had to through 3 people to get it done.

Hi. I’ve been a customer for about 7 years, and I want to share some good news and bad news from a long call yesterday.
The bad news first (which I don’t think is related to the Drums office):
I called and explained what I needed to someone, and they transferred me to a colleague. That person listened and said that I had the wrong department and that they understood what I needed, and transferred me to someone else. This cycle repeated two more times — me explaining what I needed, the person saying that I had the wrong department but that they understood what I needed before transferring me on to another person who said I was transferred to the wrong department. The last person, in the Sales department for
, was exceptionally bad at listening and kept interrupting me, becoming more agitated in his tone. I finally hung up and decided it was time to look elsewhere at other web-​hosting companies. I was totally frustrated.
Good news:
I decided to call back, and fortunately I got Lisa S. on your Tier 1 support level in your NE PA office. I was so full of frustration and anger and she was an excellent empathetic listener, and also competent at gently explaining what I really needed.
Lisa should be asked to train all of your colleagues worldwide in «whole listening» (or «active listening») since I have also had some chats with people in your Manilla office who were competent but who did not know how to express empathy over the phone — empathy for the customer’s anxiety and insecurity about not knowing web-​design terminology and also genuine empathy for the customers’ frustration at the very long hold times that you often have and the very confusing phone tree with multiple levels.
Lisa was essentially a therapist for me in the first minutes of our chat, and by the end of my chat with her, I not only decided to stay with Network Solutions, but I also wanted to give her an appreciative hug over the phone. Her employee id is 9739.
For what I actually needed (responsive design for my site), Lisa transferred me to her colleague, Paul, who was very good at going slowly for me and explaining what my best options were. I wasn’t planning to buy anything during this call, but Paul was so good at explaining things in layman’s terms at a very gentle pace (sort of like a teacher for anxious students) that I ended up buying over $ 350 worth of product.
You could tell that Paul’s and Lisa’s listening skills were much better than some of your other colleagues. Paul’s is 9079.
Please, please salute these two people and have them ensure that other call-​center employees know when to speak in such a gentle, patient, and reassuring tone as they did with me. I’ve probably bought over $ 5,000 worth of product from NS over the years, and I’m much more willing to buy more when I need it if other employees can talk to me like they did.

This company is shady!!! They «own» — well, they are holding an old random, obscure domain I had accidentally let expire through
. I would NEVER use this company. Look at the other reviews too. Yikes.
Shady Shady Shady.

This company seriously drives me crazy. Luckily we recently switched hosting companies. Otherwise I’d have been stuck calling Network Solutions’ customer service and getting put on hold for 20 minutes or more while listening to their Pink Panther music… And let me tell you, that music is not exactly soothing to the senses.
Some time ago, our company’s websites kept getting hacked because we had a shared hosting account. They somehow talked us into upgrading to a VPS when we asked, «What can we do to prevent this from happening again?» Ok, but they’ve never told us that even though we’d end up paying more than twice the amount, we wouldn’t get any decent customer service because VPS are private servers that they don’t manage. …Um, dude, it’s hosted by YOUR company. We don’t have a dedicated server, and when things go wrong, hell yes, we expect excellent customer service for the price that we pay. $ 40/​month is expensive (though a little less so when compared to the rest of the market, I’ll admit that. But hey, you get what you pay for).
²⁴⁄₇ customer service? Serious bullshit. The problem we had got «assigned» to a specific engineer, and that engineer left work at around 5pm. We were told we’d need to wait until tomorrow or worst, that our specific problem will be «investigated» (for $ 50 per half hour!) starting on Sunday afternoon… WTF? These are business websites; we can’t be down/​offline for that long!
…And I’ve got that horrible Pink Panther song looping in my head. Thanks.

While searching for a domain name at Network Solutions the other day, I discovered that the domain name that I wanted was available. I searched for it on Network Solutions with the intentions of purchasing the domain with another domain company where I would have saved $ 20 for a year. Not even 5 minutes later, I tried to purchase it at a competing company and I found it was immediately registered at Network Solutions. Furious, I searched the FAQs on the NS site and found that they feel they’re doing customers a favor by holding the domain name for 4 days. Well, 4 days has passed and the name is still registered with Network Solutions.
Advice: NEVER search for domain name availability with Network Solutions!