Apd Appliance Parts Distributor

Worse customer service ever! They lied about how to trouble shoot a part. Sold me an $ 130 part that I could of bought for $ 40 somewhere else (only reason I bought it there was they had it in stock) and won’t take it back even though it was never installed. Highly recommended going somewhere else and avoid this place altogether.

These guys may have the worst customer service I’ve ever experienced. Be prepared to be belittled for asking questions. I’ll go to Sears or Amazon for parts.

Great experience with these guys. Our microwave was possessed… it kept running even when the door was open. After much googling, we figured out one of the door switches was bad. By the time we discharged the capacitor and removed the part, we had been microwave-​less for over a week! Instead of ordering a switch on-​line, I was able to get one here for just a few dollars more. Well worth it! The guy at the desk was very helpful, showing me what was wrong with the part, and gave me some tips for re-​installing it. He also didn’t laugh too hard when I asked about the «mandatory» RF testing for loose microwaves that the internet suggested. :) I replaced the door switch, put the cover back on, and the microwave worked perfectly. So easy and saved me $ 200.
Highly recommended to call these guys. Do-​it-​yourself and save some money!

Very helpful Owner and great Customer service. Helped me with the contactor for my ac unit and compression ring for the refrigerator water connection hose. Didnt charge me for the ring Either. Took their time patiently and helped me above expectations. Highly recommended.

These guys can troubleshoot anything! I had a motor on my washing machine go out and it was obsoleted by the manufacturer. Gil found another brand, same size, same connections and it works perfect. You can’t get this level of service from Sears or anywhere else! They are the best!

RUDE AND PRICE GOUGERS!!!
I have had the great misfortune to have to go into this place a few times BEFORE the almighty Internet made it abundantly clear that they gouge the average consumer. If you are a regular DIY person, they are rude and disdainful and quick to tell you that they will not take a return. They quoted a price for a part today that was so far over reasonable I just said they were out of their minds and left. At the door, he yelled back, OK, OK, and knocked it down a few dollars.
Go ANYWHERE else but here.

My Kenmore Elite dryer had an issue heating … did all the YourTube videos… showed up at Appliance Parts thinking I needed this one part … the folks there (think it was Gil) patiently listened to me describe the problem … suggested that I would need an entirely different part … exactly how to change it out.
It worked out EXACTLY as he described. once I remembered to turn on the gas again it worked perfectly … these guys are awesome.

Very expensive…
I found the same dryer kit at the Sears website for $ 35 when they sell the pieces I need for more than double.
The counter guys are not friendly.
If you don’t care about price and service then go there.

My 11-​year-​old washing machine began to make an extremely loud and expensive sounding noise in the spin cycle. While my husband took a look at it, I began the process of researching new washers online. I videoed the machine and he took it to Apd. The salesperson was very helpful. He watched the video and said he had the same noise in his machine. He suggested changing the belt and also told us to oil the machine well before closing it back up. We did exactly as he suggested and for $ 18, it is fixed. No more noise — and we’ve washed 4 loads in a row. He saved us a lot of time and expense of what I thought for sure was going to have to be a new machine. These guys really know their business. Thank you!

I felt sheepish even calling these guys because I am not handy, and I had relied on the internet to give me the nerve to even attempt a DIY repair on my mother in law’s Whirlpool Duet electric dryer. I had assumed they’d be short with me because I was just another one of those overnight DIY’ers, armed with googled info on a bridge to nowhere. But no. They urged me, on the phone, to tell me exactly the nature of the problem, even though I thought this was one of those places that you call with the desired part number and all they tell you is if it’s in stock or not. They wanted the whole story on the dryer. This was without any indication that they were going to get a sale of any kind from me – I was impressed already. I didn’t feel talked down to on any level. Not for being ignorant of appliances and the terminology, not for being a woman — nothing. They were exceptionally informative and took their time with me on the phone. Eventually I needed to go in and get a dryer belt, but I had taken several detailed photos of the inside of the dryer (with the drum removed), and Gil suggested I get an idler pulley just in case it was a fail point, and at under $ 20, it didn’t sound unreasonable (in the end, it was indeed the part that failed, so yay). He gave me invaluable tips on how to reattach the drum belt. Once my husband, father in-​law and I put the beast back together it worked great! For 60 seconds. Then an F-​22 error code was displayed. Which meant I had to go back to get a new thermistor, and Gil was very helpful again to tell me I only had to remove the toe panel (and not open the entire machine, as some videos had me believe), and told me to take care not to remove a part that was right next to the thermistor that looked similar. Works perfectly now! My in-​laws were going to shop for a new $ 800 dryer this weekend and they are stoked to take that off their shopping list. Total cost of all 3 new parts: $ 60. I love these guys at APD!

called on the phone poor service, so rude would never ever buy from this place!!! No sense of customer sevice!!!

Terrible service, especially the guy with the mustache. If you have any questions about appliances do not go here, because they treat you as if every question is a stupid one and let you walk out the door with the wrong part. I would rather drive elsewhere than go 2 miles to place.

Refrigerator handle, called, they had on stock, paid for it, fixed it… family thinks I’m a hero. Took a total of 20 minutes from call to fixing. no waiting.

Needed agitator dogs for my washing machine. The counter guy grabbed the part, gave some helpful extra advice about getting to the pump. I think the part was a dollar more than internet prices, which is way worth it when you need it today. Great customer service, and will come again for any additional parts.

This place is great. I have been doing my own repairs using these guys as my tutors for 10 years. Awesome service and knowledge.

Great place for direction but a little pricy. Staff is knowledgeable.

Went back for dryer parts recently and had the same great experience. Their everyday prices even beat the online prices from Whirlpool.

Very helpful staff, explained various scenarios as to why my dishwasher wasn’t working. Didn’t pressure me to buy any parts that I didn’t need, offered solutions first. Thanks to the help of this store, the dishwasher is fixed! Definitely will go here first if I need to fix any other home appliances.

Our gas dryer was starting to sound very noisy, so I took it apart and consulted youtube which lead me to the likely suspect part. I came down here with the model number and in a matter of minutes had all the parts in hand to complete the job. Since it’s a GE this may be its last repair before its time for a new one!

This is the appliance parts store in the Tri-​Valley area (Pleasanton, Livermore, Dublin, San Ramon, Danville).
My bake element fried, and this place has them all.