Big 5 Sporting Goods

Love it! Affordable prices. You can find everything you are looking for and they have a lot of different brands!

Haylee is an excellent store clerk who helped me locate a pair of running shoes that would address my feet issues. I was very impressed with professionalism and knowledge.

I wish there was a 0 star rating. These people have no clue as to how to take care of customers. Been in this store for over an hour for no apparent reason. Still haven’t received what I came here to pick up. No sense of urgency here and no one cares about helping the customer.

Wow, what wonderful customer service. I had a few things to buy which I had looked for last night at another store, could not find so this morning I headed out to Dublin to Big 5. I walked in, the woman asked if I needed help, she found what I needed which were like four items and help me get the best prices and then the cashier was really sweet too. Just a great experience. I was in and out in 5 minutes.

Very good prices on the sporting gear you need. I got a pair of great baseball cleats for $ 15 on clearance. Love this place. Great customer service to boot.

for such a small store, they have a fair amount of selection. I wish they had more archery equip. but meh. Had to return this or that over the years… never have had a problem. There is a fairly small staff, and yes, at times the shoe person is a bit slow/“distracted”, but for a store that only has a max of 4 employees at a time, they do pretty good.

This is a great place if you like friendly staff and want someone to help who knows what they are selling. Sara is exceptionally helpful and cares about her business. Never had a better experience when it comes to service in a store not run by the owner.

Not really a fan of Big 5, but the folks who work there are always pretty helpful (they try, at least). Gotta give ‘em some BIG love…
Big 3 — Unilocal stars.

I can only write this review because after I visited this store, I visited the Livermore store and had a total polar experience.
I went to buy adult rollerblades. Upon entering the store, the idle cashier looked me dead in the eye, watched me walk past the registers and didn’t bother welcoming me or speaking. For some reason, that’s important to me.
Next, the representative went to one area of all the boxes of skates, handed me two boxes and told me that those two were the only skates for my gender, in my size. Neither pair fit. I then began scanning the selection myself (the boxes were all stacked really high where you needed a ladder to reach). Almost immediately I spotted another box for my gender and my size. I asked to see it. The rep said, «Oh, I didn’t know that was there.» How would you know when you didn’t look. Okay, so that pair didn’t fit. I scanned the boxes again, and BINGO, there goes another box. However, by this time, the representative had gone, and never came back. I dragged the ladder over, by myself, climbed up, and located my box. While on the ladder, two other representatives saw me, and didn’t bother to stop me, or offer help. You’d think that was a liability for them… for normal folks it would have been.
So anyway, I hit the jackpot. The perfect skate. Cute and comfy! The only problem was that the white opaque wheels were lined in dirt. I flipped the skate over to check out the brake, and just as I expected, it was ground down on one side. I asked the representative, «Were these returned? Look how dirty the wheels are.» His response: «Probably.» Oooookay. Wow. My next question, «How much are they?» His response: «75.99» Hmmmm. Really. Full price for some dirty ass run down skates. Needless to say, I got out of there.
I head over to the Livermore store where I was greeted immediately upon entering the store. The sales representatives were so helpful, and I found a great pair of skates. Kudos to you, Livermore! Thanks for giving me what I needed. Guess I should be writing a good review for them… LOL!

If you want to see angry customers, this is a good place to purchase shoes. Little to no help and limited availability in sizes.
Good store for the general stuff.
Poor rating for consistent poor service in the shoe department and slow cashiers.

This store seems perfectly fine, and not any better than that. For a sporting good store it has adequate selection, but is on the small side. However, there is a nice sized parking lot outside and the store isn’t too busy.
After walking around the store I decided to get some new sunglasses since my previous ones broke. In order to get any help they needed to call someone over for optical. If you only want the super cheap glasses that are outside of the case this won’t matter.

Extra star for a friendly greeting coming in by the cashier but after that, it was a trip through a tired store that needs to be put out of it’s misery by Sports Authority. I went in to look for shoes. I stood in the shoe department for quite a few minutes. I heard voices behind a door that said «employees only» so I knocked. A guy came out and said another guy would help me. He came to the door, I held up a shoe and said «I’d like this in (my size) but if you don’t have it I’ll take any other New Balance in that size.» I said this because they had very few NB styles and my size is weird so I didn’t expect a lot of options. I’m sure the guy feels he handled the situation perfectly by not getting me what I asked for and being condescending. I’m sure if I hadn’t been standing there waiting and someone would have been there to help me sooner, it would have gone differently but he stepped into the batters box with two strikes on him.
Stores like Big 5 Dublin are why people shop online.

This location is smaller than some of the other Big 5 locations I’ve visited, but on the bright side, its small selection makes it easier to find what you’re looking for. Problem is, when I look for a particular shoe I saw in the weekly ad, it never seems to look the same in person. The color is off or the bottom of the shoe feels/​looks like foam. They don’t keep a lot of each shoe size in stock, so often I find that I have to buy the ones on display if I want the shoes.
The staff is helpful and nice, but often there is only one person helping a bunch of people, so you’ll have to wait your turn. It’s located on the corner — brick type of building, semi hidden by trees. There’s a small parking lot right outside, and if you’re in need of groceries, you can just head across the street to Safeway!

Always polite, never had any issues with them. They have good sales, and the best prices compared to other local sporting goods chains.

Not the biggest or best of the Big 5s, but you can usually find a good deal on things here. I’ve bought a couple of good camping knives here, although I haven’t really used them ($ 11.99 — 19.99 when on sale). Addidas, Nike, and Diadora soccer shin-​guards. Wilson and E-​Force Racquetball gear. You might have to look for customer service sometimes, but I find what I need and leave.

I started out this morning by putting on my sandals when I happened to also plant my big tush onto my purse as I lost my balance, fell backwards, which happened to crush my previous pair of cheap sunglasses I had originally purchased from Lucky’s Supermarkets for $ 15-​$ 20, in half. lol
To avoid incompetent cashiers at Lucky’s, I found Big 5 Sporting Goods in Dublin.
I had pulled up their online website before leaving my place, which one of their Ads featured some of their sunglasses being on sale.
I visited Big 5 Sporting Goods earlier today for the very first time and I must say, the customer service I received was excellent and friendly.
This Big 5 Sporting Goods had more products in their store versus the Big 5 Sporting Goods out in Sunnyvale. As a child, I remember my dad taking us to Big 5 Sporting Goods ALL the time although totally different location/​city.
I walked into Big 5’s and right away, I found 2 racks of various shapes/​colored sunglasses on the other side of the cash register. As I browsed around, one of the older guys with glasses came by to see if I needed any help from him today? I said, «No. I’m just here to browse around some sunglasses and buy a pair today.» hehe
At the cashier, there was an older guy returning a medium sized box, which was fine. It’s pretty normal that one would have to stand in line and wait for a bit until your turn comes along.
Overall, I will return to Big 5 Sporting Goods if I ever need another pair of sunglasses. I shelled out an extra $ 10 comparing to what I paid for at Lucky’s, but I have no complaints after all, I did receive an excellent customer service today!

After driving around to countless sporting goods stores I finally found what I was looking for at Big 5! Although the layout of their store is smaller and less attractive compared to Sports Authority or Sport Chalet, you are guaranteed great customer service here. I was completely ignored and not even acknowledged when I went to their competitors’ stores but received a warm and welcome greeting as soon as I stepped foot into Big 5. I figured the bigger stores would have everything I could possibly need to fulfill my exercise needs but that was far from the truth. Even the associates had no clue what I was talking about but the guys at Big 5 found what I needed within 10 seconds and even helped me inflate it! It was a small exercise ball for core workouts by the way [: I now know to go straight to Big 5 for all my sporting good needs because they’re friendly, knowledgable, and customer-​oriented.

I pretty rarely go into Big 5, but I’ve now gone a couple times and think it warrants me at least giving it a review.
Of the times that I’ve gone in, service is always helpful and fast. Not always the best selection, but I kinda know that going in.
I guess pretty good service for what is highly likely minimum wage stuff.

Big 5 is a great when you’re in a pinch to pick up something sports related but dont want to spend the time driving to Sports Chalet or REI.
I really feel that this Big 5 is TOO CLUTTERED!!! There is just too much crap everywhere. If they reduced their inventory by 10−15% there might be enough space to walk around with out being afraid of knocking stuff over. For the most part Big 5 has a wide selection of products and good customer service but again… to much stuff everywhere and its not organized very well.

Ditto to what Kevin states in his review. Wasn’t buying the same thing but service is absurd and the cashier was rude and disconnected from the customers.