Chase Bank

Absolutely awful!!! Deposit a check of $ 3375 on Jan 23^rd, still haven’t get the money show on my account. Called customer service 5 times, got transferred so many times. Each time wasted me 2 hours, and the reps are sooooo rude! The last time I could not bear all the attitude and asked for their legal department info, because I really feel fooled and frustrated by the reps. And I was transferred to a person asking with a funny voice” are you threaten to sue us?” I said «no! I just want to sue because my right was violated! It’s not a threaten!» I called the number they gave me but no one answered, and I left a message, no one ever called back!

Received professional service recently from Chase Bank. People on staff said hello and made us feel at home. We got what we needed right away, and didn’t have to wait or be asked a ton of questions. It was just simple, straight-​forward and helpful!

I had came here to deposit money to make a payment towards my credit cards. My wallet has been stolen also with my cards. I went to the DMV to get another ID also they provided me a receipt and ID photo with it. I showed the employee my expired ID and my receipt from the DMV also my Social security, School ID. What else more do you want? He had to call the manager and completely wasted my time. Very rude and Bad customer service. Keep in mind my mom came here a month ago to pay her rent and they said when she sign her signature they said it doesn’t match the other signatures. And they asked her questions and she answered all of the questions. She had her debit card to pay the rent. Chase you guys suck. They wanted her ID after they asked her questions bad service don’t come here.

Well. Everything was great until I tried to work with them… Their account loan guy was extremely rude and unprofessional. Just opened the account and closing them right away. Definitely not worth it to bank with them.

great people, good service but they don’t have safe deposit lockers.

Customer service? Just wow. I hAve been coming here lot enough to become regular. Tried to cash check with debit card n pass code wasnt enough?! It used to be ok b4 what happened? This branch is turned out really bad just like that. After i left the branch frustrated, manager lady called and asked if debit card was stolen or not? Not cool like we cant freeze our own account by ourselves. Checked out the other branch. It is more friendly than this

i like the security of having to use your debit card after hours to gain ATM access, so i feel safe. solid branch!

I left WellsFargo and went straight to Chase. WF has had my business for 5 years and my most recent experience with their customer service sent me running for the hills.
Upon walking into the Chase Bank, I was greeted so warmly and brought over to Cameron who immediately began helping me. He didn’t stress once that it was 5:30 and I was trying to open two accounts and they close at 6. He acted like he had all day to cultivate a relationship with me and make sure I was happy. He went over all the fine print and paperwork with me and knew all that stuff was boring, but necessary, so he was cracking jokes the entire time. It was definitely the funniest and yet most informative meeting in a bank I’ve ever had! I, for the very first time, know and understand the accounts I have and how they work.
Cameron was an amazing experience at Chase. All of the staff was smiling and warm and I actually look forward to going into the bank to get money. I don’t just run to the ATM and try to get out anymore. I’m not sure if it’s this branch or just Chase in general, but they have an amazing work ethic and I’m thrilled to be banking with them.

The ATM is not working right way.
I was deposing few hundred dollars kept returning money.
I was in hurry to go back work waste time and very stressful and late for work.
but the service in the bank was okay.

Great service, friendly, precise, to the point and quite professional. Well put together bank from what I can see — no problems on my end! Hope it stays that way.

Tried to take advantage of an offer sent in my credit card bill. Newbie new accts dude had Manager shadowing/​training him. He asked all these irrelevent questions and when I finally had the chance to ask about the requirements for the account the Manager lied to my face saying there was a minimum requirement for the monthly direct deposit of $ 100. (I checked with Chase customer service who verified that there was no minimum requirement unless you wanted to have the monthly fee waived and then it was $ 500). My sister, who tends to give people the benefit of the doubt, said that the «manager» was probably just misinformed or made a mistake. Lucky customers, she can now spread her «misinformation» on to the next generation of employees. Lovely!

The customer service in the bank is okay. Not overly friendly but they get the job done. The only reason why I give them two stars is because of the local branch. otherwise I would give Chase an overwhelming BOOOOOO!!!
Ever since Chase took over WaMu I have been disappointed. Put it this way… I was a devote WaMu customer for 15 years, as soon as Chase took over and their sad excuse for customer service I have moved all my accounts to Meriwest…
I feel so sad that WaMu is gone because even their 800-​customer service department cared to help their customers with issues while these new ones only care about profit greed wins again: (
Chase sucks!

Customer service here is ok but one of the bankers is shady and weaseled me in to opening accounts I didn’t need.

This particular branch is one of my favorites. I’ve been going here for years, though I don’t stop by as often anymore. More because I don’t work in the area anymore and technology is such that I don’t really have to go into a branch.
The staff here has always been all-​around friendly, from the tellers to the managers, customer service has almost always been on point. They try to take care of you the best they can and answer all the questions you have, from the mundane to scratch-​your-​head. There’s coffee in the corner and a little play area for the kids in the other corner. The ATM is located inside the branch, which I think is a nice touch.
If you’re looking for a local branch to do your banking at, this is definitely worth a stop. Come in for a smile and great service. Tell them I sent you and you’ll get a free lollipop! [Haha. sorry, just joshin’ ya. I can’t vouch for that. But, hey, it’s worth a shot. Lemme know if it works. ;) ]