Dublin Nissan

If I could give 10 stars I would! I brought my 11 Armada in because a seatbelt light wouldn’t turn off. Heather Brown in the service dept. was AHHHHHHMAZING! My car was being a pain because it wasn’t giving them any codes, but Nissan got the job done! Heather found out it was covered under my warranty since it was a safety restraint issue and even got my deductible waived for me!!! WOOT WOOT! Nissan fixed the problem and my car is good as new again. Heather was the BOMB​.COM!

Probably the worst place I ever bought a car. The car was fine, but i needed to contact the finance dept after the purchase and I couldnt tal kto them for ONE MONTH. Every time I called I ended up in a VM to which nobody responded. Its been a month now and I am yet to be able to talk to someone. I wish I chose somewhere else. Pls dont go here. I am goign to small claims court if I dont hear back from them.

Vehicles were dirty on the outside, looked like they had not been washed in days, covered in bird crap.
Salesman was a good guy, had some salesman skills, he needs to get paid, I want a deal, problem was out of his hands
Only one star for filthy cars and management.

Thank you Robert Gala for making this a hassle free purchase and for your great customer service! My wife and I just purchased our new Nissan Sentra today and couldn’t be happier! If you are in the market for a new vehicle please contact Robert and save yourself a headache!

This place has been an ongoing 6 months nightmare. Between the constantly revovling personnel and the maddening practice of never returning a call. These people are very unreliable and shady. I have been trying to recoup a refunded warranty since January. The warranty company sent it to these people to return to me. I’ve been getting a lot of double talk, but still as of April no money. Matter still not resolved. I’m out three grand. Not to mention what my lawyer is going to cost. Here is some sound advice. AVOID THIS PLACE AT ALL COSMm

In regards to Dublin Nissan Service/​CS…
Customer Service at Dublin Nissan really needs improvement. Sales might be fine, but once they sell you the car that seems to be all they really care about. Over the course of 3 years now the majority of our experience with parts and service has made Dublin Nissan a ‘Last Resort’ option. This dealer’s Unilocal score is high due to sales and not CS.

I just wanted to take a moment to thank everyone at Dublin Nissan. I was able to easily schedule an appointment for the Cilajet on my newly purchased Nissan Pathfinder. In addition to the car looking amazing, Jacob and his service team went above and beyond correcting the minor damage that was on the rear bumper when we purchased the car. And you filled up my gas tank for me!
The ease of getting a loaner car, and then letting me keep it for an additional day because work demands would not allow me to make it back to Service by the time you closed was the icing on the cake.
The entire process from purchasing the car (Sean is wonderful), to the finance (Daphne worked hard to get us a great rate!) and finally service, was beyond easy and spectacular. 10 STARS if I could give it!
Thanks again so much for all that you do for your customers. I actually look forward to brining my car back for service visits.

My initial visit was not favorable, though they had the car I wanted so Hubby called and dealt with the internet sales person and he made the whole process seamless. Ian was a total professional and I wish all my car purchases were just like this! Because we were limited with time, he expedited the process as quickly as possible and got me out of there within a reasonable time. He got me the price I wanted and delivered like he said he would! Have to say, if we need another car, we will return to this dealership before going to other places. Very happy with my purchase!

I wanted to buy a specific Nissan Leaf. I asked for their best quote by email. Monique replied my email with a decent offer. She was very responsive in our email exchange.
Although the car I wanted was gone by the time I came in, Robert helped complete the purchase by fetching a similar car from another dealership. I believe there was a genuine effort to make things right.

Had an oil change done there on my Nissan Altima Hybrid, oil change went fine.
A couple of weeks later I started receiving 3^rd party mail SiriusXM radio service that contained precise information about my oil change visit, that means the dealer sold my information to others. I did not sign or allow the dealer to distribute my private information to others.
Then a few weeks later I’ve received another mailer about the same thing.
Will go to someone else that doesn’t sell me out. I came for service, not to have you profit off my private information.

I have purchased three automobiles from Dublin Nissan. Twice from Robert Gala. I now consider him my friend. Dublin Nissan went way out of their way to make sure we had a great car buying experience. Robert gave us such a great deal, and even threw in a little extra at the end at no extra cost to us. I have dealt with many dealerships in the past purchasing several cars, and recommended many more others to buy new. I pretty much know all the ins and outs, all the tactics that salesmen use to get as much as they can from a buyer. Not at this Dealership! Robert is the only sales manager where I have never heard any of those sales pitch lines. He is the most honest manager I have ever dealt with. The buying experience with him and Dublin Nissan’s management is by far the most pleasant ever. Robert will work for you, and won’t try to swindle you. I appreciate a manager, and a Dealership that will do whatever they can to get you the right car for the right price! This will be my first stop when I need another car, and I will tell others to come here before going anywhere else. HIGHLY HIGHLY RECOMMEND THIS DEALERSHIP! Don’t forget… ask for Robert Gala.

Robert Gala made buying our car a wonderful and fun experience. Called about a car I saw on line, Robert called back right away. Setup a time to see car, it was clean and waiting for us to test drive. We bought the car after agreeing on a price and we were out the door in two hours! If you want a great sales person, no pressure, just wants the best for you ask for Robert Gala!
Thanks again Robert we are very happy customers.

I Just bought a new SUV from Dublin Nissan and Matt made the process so easy. I had a general idea of what I wanted and he was able to find the perfect model for me. He was professional, courteous and very easy to work with. Car buying can be such a miserable process, but I have to say this was a good experience. I would recommend both Matt and Dublin Nissan to a friend.

Came into the place looking for a particular car and Robert helped us all throughout the process with no haggling or pushing at all.
Was able to speak with the manager Steve, who worked with us and we were able to agree on a good price.
Scott at finance did his magic and was able to get us a better deal with a rate that was better than we thought we would get.
There was an added warranty along with a cilajet sealant that we could’ve opted not to buy but after dealing with their service and sales department along with the final price it was the icing on the cake. This is definitely a different Dublin Nissan!

Dublin Nissan serviced my car today. A friend suggested I give them a try after Seeing me drive around with a flickering check engine light. *I know… BAD BAD BAD … I don’t even have good reason for my lag factor when it comes to keeping up w/​stuff like this! Theres always some other appointment (like a manicure) that outranks having a car service done … At least according to my priority scale.
I pulled in, spoke with the service manager and my car was promptly whisked away by the friendliest and most courteous service techs I’ve ever encountered. Ever.
Within 1 hour, my vehicle was returned to me purring like the kitten she is… washed…and feeling brand new. I’ll never take baby anywhere else. They didn’t try up-​selling a bunch of unnecessaries to me either. A chick expects this whenever they take their car in for any kind of issue. Car guys are vicious sharks, right? WRONG. NOT AT DUBLIN NISSAN.
Highly recommended from an outrageously satisfied customer.

Soooo I had this big idea that I wanted to get a new vehicle. After much research I found that Dublin Nissan had the best inventory of all he dealerships in my local area. When I arrived to look at the vehicle that I had selected the two Roberts (Robert G. & Robert C.) took excellent care of me and gave me a great deal. Car buying/​shopping can be tedious. But this was by far the most carefree and peaceful vehicle purchase that I have ever had and I encourage anyone who may be in need of a vehicle to go down and see those two! And Tony the Finance Manager is great too!

I had my tire showing tire pressure warning for the last few days. It didn’t go away even after repeated air fillings so I decided I visited a service center.
Went to the Fremont Nissan first and they gave me an appointment after two weeks. On insisting that this is urgent as the tire can get damaged when on long drive if there is a nail or something in the tire. They said they have a new tire machine that is not working so they cannot look at it even if they wanted to. Sounds lame excuse to me.
Anyways, I then drove to Dublin and they immediately helped me. They have express service for certain items that includes tires and they looked at it with maybe 10 mins of wait. Heather helped me and she was nice to give me updates on how the tire work is going. It was all done and I was out in 1 hr. Also there was indeed a nail in the tire so glad I came here.

bought my car the sales guy LEO was very nice, finance missed an important detail about my contract had the car for a few months turns out the deal didnt go through because they missed something in the contract so i had to wait untill Feb 2015 to pay my new car note with a new contract. next my transmission went out but before it did i brought it back to nissan dublin so they can look at it i informed them that i was afraid to drive the car any further because i thought it was going to stop on the freeway. i was told there wasnt anything they can do btu to bring it back on monday (they werent closing). i couldnt wait so i took a chance and drove it to san leandro nissan where the car cuty completely off i had no choice but to leave it. nissan dublin did even know how i was going to get home if i left the car which was unusual and not right.
well now unfortunatley i dont have my altima because of a hit and run and it was totalled out. thank god for the gap insurance and my insurance which paid it off but now i need the service warranty paid which comes from the dealer ship ive been calling nissan dublin my gap insurance person called but no response. i ve called so much this weekend that the reception got irritated and just forwarded me to someone who was so wrapped up in her other customer that she said she was busy and she took my name and number and said someone in finance would get back to me well guess what they still havent got back to me.
you but a car from nissan dublin you ar pretty much on your own after that do not go to them however nissan san leandro was so nice they diagnosed my car the same day iknew what was going to happen before i left and they called me after the car was fixed to make sure it was running smoothly.

Just bought my Murano from this dealership and I must say it was a great experience. Not a hard-​selling situation and the finance part was easy and relatively quick! They treat you with respect and work hard to come together on the final price!

UPDATE — 11/​18/​2015
Nissan Consumer Affairs has a phone number 800−647−7261. I suggest that those who are having similar issues to contact them.
Review is specific toward service department. It is still facing many customer service problems. There is little to no communication on car service or updates, and it is extremely difficult to find somebody to resolve the issues. There is no general manager at this dealer. Either that or the person does not respond to any messages at all. Messages/​information do not get communicated properly, and everything is a mess.
Dropped my car here on ¹¹⁄₅ evening (Thursday) for a faulty blower motor. Expected to receive a call from the service adviser on ¹¹⁄₆ for an update on vehicle. No update.
Called the dealer on ¹¹⁄₁₀. Service manager says problem not reproducible. Stopped by dealer, spoke with the technician and problem was diagnosed/​reproduced in 5 minutes. New replacement part ordered.
Service adviser calls on ¹¹⁄₁₁. Says the car has been ready since ¹¹⁄₆ and she called my phone number, but the number was disconnected. Adviser did not check the updated report to see that the car is in fact still on the lot. She also ignores voicemail messages left from corporate stating that the messages were never received.
Parts department calls me on ¹¹⁄₁₈ to say that the part is in and to bring the car down for service… but the car has not left the dealership since being dropped off. Service department says the car has left the dealership and forwarded the wrong information.
Car still under repair.
Update — ¹¹⁄₁₉
Car repair completed. But I found somebody else’s key in my car. Good thing I caught this before I left the dealer.
Overall, I am disappointed at the lack of customer service. Also, there is no general manager to help customers resolve issues unlike other dealerships. It is simply easier to contact Nissan corporate if you need assistance. I highly encourage others to find another dealership to work.

Nissan at Dublin is a go to place if you love Nissan and Electric Car. I had great experience dealing with the sales manager named Mark Jacob. He went above and beyond to get me great deal on leasing leaf. Monique Zaragoza gave me tour of the Car which I was interested in and she answered all my queries. She started my state rebate application and informed me what to do to get my rebate. Gave me all the required information to get my white sticker (ZE sticker).
I would recommend Nissan at Dublin to all my friend who are interested in driving EV.

So after a long-​time-​coming we bought our Nissan Leaf here at Dublin Nissan. They hands down gave us the best deal. One hour later I drove away with the keys of my new Leaf. The best experience was working with the sales rep Monique and the Finance Manager (I can’t recall his name). Many of their staff also own the Leaf and they were extremely knowledgeable about this car. Now let me be honest and say you will not get 100 highway miles per charge. We live in the bay area and there are just so many hills. Realistically I get around 80 highway miles per charge, and that’s stretching it. The Sales rep’s best advice was her practical experience transitioning from gas to electric. She told me that I will initially have some anxiety about whether or not I will make it to my destination without a problem, but it will subside. ALL TRUE!
She was also especially knowledgeable about the REBATES! I effectively got paid for buying a leaf. The rebates covered by down payment, and the monthly is less than my monthly gas costs. She also told me about getting a new rate on my electric bill. I don’t recall her asking if I had a trade-​in, but I could have gotten an additional $ 1000 from the state for turning in my old car, but we sold it on Craigslist for $ 1100 so we were good anyways :-)
I was so happy with my car buying experience. Had I known that it was going to be this enjoyable I would have traded in my old Mazda a long time ago! I love my new car!!! They even gave us some pizza because we were shopping for a car all day :-)

Had a very good experience with the people here at Dublin Nissan.
First, before coming in I emailed several dealerships with what I wanted (car, price, etc) and it was Dublin who responded really quickly and was willing to discuss further the matter. Also what I liked was how it was a real email response and not an ‘automated’ email that you’d get from some dealerships.
After agreeing to the terms first through email and phone, I took the 20 mile drive up to Dublin to get deal signed. The people who I worked with was Monique, Melissa, and their manager Steve. All very professional, and made the whole process easy. When I arrived, the car was ready to be viewed, test drove, and after that it was just a matter of finishing up the paperwork.
I also thought Monique went above and beyond her normal duties as she was willing to help me get my car all the way back home since I drove alone. Fortunately she didn’t have to, but to me that showed how much Dublin Nissan is willing to do for their customers.
Overall, if you’re looking for a Nissan, definitely email or come to their showroom first before checking out other dealerships.

I’ve been here a few times… unfortunately, I did not purchase my car from here. But I have accompanied my brother a few times, mainly for picking him up while waiting for his car to be serviced. He purchased his current car from this dealership. I was not here for this transaction, but he was pleased with the ease of the purchase.
My review was when I came here with him to drop off his car to be serviced. The car that he purchased, a few months ago was having some issues. He made an appointment to bring it in to be checked out. The manager, Steve was there and talked with him. He was very friendly and assured my brother that they would take care of his car. We left and ran some errands, they called him a few hours later to tell him that the problem had been fixed. Heather, who works in the service department communicated well — from making the appointment to checking out once the car was ready.
I never felt like the employees here were trying to up sell or wanted to just get us in and out. They seemed to have my brother’s best interest at heart, treated both of us like family and wanted to make sure that he was satisfied with his purchase. I would come back here and purchase another Nissan from them. Exceptional customer service is what keeps customers returning, that is what I’ll be doing in the future and recommending to my friends and family when asking for a car dealer recommendation.

VERY disappointed. Negotiated a price on a Nissan Leaf and came in. They kept us waiting and eventually offered us a price higher than agreed.
The sales manager (Mark) was super rude. When I interrupted him saying if it’s not the agreed price he stomped off. We were like wtf. After being convinced to stay and hear him out by someone else, he came in to «teach» us how to behave. I was like… Um… Ok. Sorry for mistreating you but I wasn’t the one who reneged on our agreed price. I actually apologized to him…
Sad to see all the stereotypes of bad car salesmanship. I bought a VW, Mercedes, and a Toyota and have never been so mistreated.

A while back, my car got totaled in an accident and I’ve been driving a rental since then. I was at the outlet mall, having a pretty good day, and I decided to drop in to Dublin Nissan and see if there was anything good. Reviews of the cars themselves said people were getting 250,000 miles out of them, so it’s worth a look.
I get to the dealership and started looking around. A salesman named Dustin asked if he could help me and I told him I just wanted to look around. Long story short, I found a car I liked but I wanted it checked out by a mechanic I know in San Ramon. I tell him I can come back with my mechanic later and he tells me to just take the car to him — borrow it for the day, bring it back tomorrow. That knocked me back a bit; not just from a customer service stand point but that they are sure enough of their product that they don’t care if I take it off their home court to have it checked out. I ended up bringing the car back that night, largely because I left my rental with all my stuff from the outlets on their lot. One of the sales managers comes out to talk to me, we go over the numbers, and I end up leasing a 2015 Altima.
Now here’s the part that made me want to write a review. I’ve got my rental, I came alone; now I have two cars and can only drive one of them — no problem, they’ll deliver it. WHAT? I didn’t even know places did that. Frankly, I expected figuring out how to get it home would be my problem, but they really went the extra mile to make this easy for me.
Thanks guys, I’ll be back.