Flooring Liquidators

5 stars for customer service and great prices. We hired a contractor to fix our extremely squeaky stairs and purchased affordable, but very nice, carpet here. Our contractor didn’t measure correctly, and we were a good 10 feet short. Robert ordered the correct length for us and refunded us for the too-​short piece. No complaints at all, and we’ll buy from here again in the future.

Robert was awesome to work with and provided excellent customer service! He went above and beyond to make sure I got the product I wanted!

This is the best flooring warehouse around this area. Robert took care of all our needs right in the first visit.
TSP flooring guy, Anthony, owesomm job, on time and perfect flooring installation.

I thought Robert delivered excellent customer service and was extremely helpful! He was very diligent to provide good customer service to all of us clients in the showroom.
He referred me to Anthony with TSP Flooring for my installation. I would highly recommend them.
Great experience!

We received a quote for vinyl flooring material and installation at the Dublin, CA store on 1÷15÷16, from Paul. Paul told us at the time that someone at Flooring Liquidators would need to come to our house to complete a measurement to obtain a final pricing.
We decided to purchase the project from Flooring Liquidators and went back to the store to arrange for a measurement.
Robert informed us that Flooring Liquidators does not come to the home for measurements (odd since their website has a link to schedule measurements). He went on to tell me that his store does not install vinyl flooring. He even mentioned that the gentleman that I had worked with had been terminated (not sure how he new who we worked with since he did not ask my name).
When I asked him how he sells vinyl flooring, I was told that he hasn’t sold the product in the year the store has been open.
I wonder how much other business has been turned away.

This review is not based on their product or installation (because I didn’t end up using them), but on their customer service. The day I walked in (10 min after the store opened), the manager Robert was very nice and informative. The problem was he was supposed to call me back by the end of the day to schedule a measurement if my home, but never did. So, I went back 2 days later and spoke with another employee (whose name I forgot). He also said that he would call me by the end of the day. Well, guess what? No call. So… I would not recommend this place if you want prompt service (or any service in my case). I would give them zero stars if I could. We went to Lowe’s for $ 200 cheaper (than the rough estimate FL gave me by MY rough measurements) and better service for the same exact product!

At first I was wary about going to a new store in town for my flooring. After shopping around, they do have the best prices-​but at the sacrifice of customer service. I spoke with the manager, Robert, who was very nice and relatively knowledgeable about the products. I informed him that I had just purchased a house, and was planning on installing laminate flooring throughout the house. I had watched many YouTube videos, and was thinking about doing the installation myself-​I even told him that I would probably end up taking several months to complete the project as I would just finish the smaller rooms on nights and weekends after work. He told me that that was a good idea, and that the installation was rather simple. I told him the square footage of the house and he calculated how much I should purchase including trim pieces. He told me that whatever I don’t use I can return.
Once we placed the order, I had to go rent a trailer to pick up the product. He told me that any trailer will do, and he could just forklift the pallets into the back of the trailer. When I brought the trailer from U-​Haul, he told me that he was unable to forklift the pallets in and we would have to manually unload three pallets into the trailer. I was not happy about this, but what option do I have? Also, the more moisture barrier that I had ordered was not sent with the delivery, and I had to either wait for the next delivery or go purchase at another store. I ended up purchasing it at Home Depot. Also, when I got home I realize that he did not give me the trim pieces and I had to drive back to the location the following day to retrieve them.
Once I completed the project, I brought back the boxes and trim pieces that I did not use. He told me that he was unable to take them back because that was only a 30 day return policy. I asked him why he told me that I would be able to complete my project on nights and weekends, knowing that I would exceed the 30 day return policy, yet upsell me on so much product knowing that I would surpass that timeframe. He also told me that all trim pieces when nonreturnable-​and that is an industry standard.
After I requested the phone number to his supervisor and or corporate he got upset and said that he would handle it and notify me whether corporate would allow me to return the laminate flooring. When I asked for the phone number to corporate again, he did not want to provide it and repeatedly asked me if I do not believe that he would contact corporate on my behalf? After one business day, he did contact me saying that they would accept the return of the laminate, but not of the trim pieces. I asked him why he ordered a particular trim piece as I did not even use that style. His response was that he has never been in my house, and that was not his problem. In the process of the return, he asked me why I had so much excess laminate and I told him that that was what he recommended I ordered according to the square footage of my house. He got irritated by this response and told me that he had never been in my house to actually perform a measurement. I told him that no such offer was ever made and I went off the actual square footage of the house
In the end, I would not recommend lumber liquidators to anybody as they seem nice, friendly, and attentive to their customers prior to the sale but once you have made your purchase they are quite rude. I would have rather spent more money elsewhere for better customer service.

Great prices & options! Got everything that I need it for the same price that I would have just paid for my bamboo flooring alone at Lowes. Highly recommended. Jorge was really helpful too!

Removing the old carpet, tile and laminate from the house was next on the list of many things to do and after many visits to local flooring shops we came across Flooring Liquidators on Unilocal and decided to visit based on the happy reviews on Unilocal.
Robert made us feel welcome right away and pointed out all the flooring options available. Robert is very knowledgeable and provided detailed answers to our questions about the nature of the flooring materials, their relative benefits and price brackets. We came across the perfect flooring (Engineered Hardwood for all the best reasons), came home with a sample and made sure we liked how it looked in the house as well.
After we made the decision to buy, Robert put us in touch with Anthony at TSP Flooring to estimate material and trims etc. Anthony came to the house promptly, was very professional and helpful with describing the process, what we needed to do and set the correct expectations.
The wood was delivered to the house a few days before installation started, to allow it to acclimatize to the house, by Anthony’s team.
Work started promptly on time. The team was awesome with the same level of professionalism and helpfulness that Anthony showed. There were weird things with the flooring (to be expected) that the team took in their stride, resolved efficiently and laid down the flooring beautifully. They went above and beyond on several things and I am grateful that they did because that made a big difference in the final product.
I would highly recommend Robert and Flooring Liquidators for any new flooring project that you might have, he will lead you right.
i would also highly recommend Anthony and his team from TSP Flooring for doing an excellent job with the floor and for going above and beyond!
(I will post a couple of pictures soon as well as hope to write an update after a few months of the new floor use)

I purchased all of my natural acacia wood flooring for my house from Robert Capps at Flooring Liquidators in Dublin. Not only did I get excellent product but also excellent service. Robert is very knowledgeable and gives expert advice. Robert did an outstanding job of helping me find the flooring that I was looking for. Everything came as promised with no surprises. I ended up with Natural Acacia wood which is fabulous. I originally came in to get wood for my downstairs only. After seeing how good my home could look I decided to do my staircase and upstairs bedrooms as well. My home is now a showplace! I could not be happier! I give my highest recommendation to Flooring Liquidators and especially Robert !! Scott L

I had the best experience in dealing with Robert. He was knowledgeable, no pressure, and gave me the best service!
His recommendation of Anthony and his crew to install my whole house with this new waterproof Luxury Vinyl Flooring made the whole experience a pleasure. He laid it in a continuous pattern throughout the house, making my house look much more open.
I can’t say enough praise, for all that made me one happy homeowner!

We had decided to replace our entire downstairs flooring and stairs with new hardwood, replacing old hardwood and carpet. We had visited many flooring stores, but Flooring Liquidators were the most friendly and informative. They answered all of our questions over the many days we were in their store. Their prices were very reasonable and compared favorably to other stores in the area.
The highlight of the entire experience was the crew that installed the floor. Anthony and his team, who do installations for Flooring Liquidators, came promptly each morning, did the job efficiently and effectively and cleaned up before they left each day they worked. By the time they were done, we had a beautiful new floor which exceeded our expectations.
You will not be disappointed.

Went here for the first time and it was a great experience! The sales team is low pressure and very knowledgeable! After shopping around, the prices at Flooring Liquidators were by far the best. They also had a lot in stock.

Awesome floor selection and great service. Bought wood here for one of my homes. Came out great. Prices are excellent for what you get.

We bought all of our flooring for our new house at Flooring Liquidators in Dublin– both the hardwood and the carpet. Not only did we get excellent product but also excellent service. Both came in when promised. Robert did an outstanding job of helping us find the flooring we were looking for. We ended up with Acacia wood which is fabulous, and a neutral oatmeal carpet for our bedrooms. We could not be happier. We highly recommend Flooring Liquidators.