Integrated Resources Group

I purchased my granite here after looking at numerous suppliers in the Bay Area. Not only was the selection fantastic, the customer service was outstanding. Lynne was a great help-​always very friendly and accommodating. She also recommended a granite contractor, Starlight Marble, and he was excellent as well!
An overall great experience!

Our experience at IRG was hands down one of the best in our entire reno process! We worked with Mike and I can’t say enough about his expertise and patience. He educated us on different types of stone, associated costs, durability, etc and made us feel like we were his only clients. If you’re in the market for any type of stone/​tile, this should be your first and only stop!

I totally agree with the other posts. Good selection and the warehouse staff is great, but the manager lady is quite unfriendly and a bit rude. She acts like you are bothering her and taking up her time, rather than being welcoming and appreciative that you are patronizing her company rather than spending your money at another supplier. This is supposed to be an exciting experience — you’re getting a new kitchen or bath and spending a ton of money, when people are downers like this it really takes the wind out of your sails. I left feeling like I didn’t want to do business there. FYI to the ownership, send her to a customer service training class. I’m sure shes great at what she does and probably just doesn’t realize how her demeanor is rubbing people the wrong way. Smile and be friendly… try it, you might like it, I guarantee you that your customers that pay your bills will.

Went to integrated for the first time to look for granite top. This is my first experience with how this works. When I arrived the lady behind the desk was on the phone talking about a vacation request. I stood there for a few minutes and she then motioned me to take a clip board. I went out to the showroom and found some pieces I liked. I went back in and spoke with Lynn and asked her what the next step was. She asked if I had a fabricator and I wasn’t sure what she meant. She briefly explained and then told me I would need to purchase the entire slab for my bathroom vanity. She did not attempt to even get a feel for my project. I left feeling very unsatisfied with the customer service. I told her I was unhappy and she curtly said if I wanted I could call her manager because that is who she was on the phone with when I first got there. While the showroom is beautiful in every way the customer service did not equally measure up.

They are great! Very helpful and patient as we made our decision. Recommended fabulous installers!!! Would use them again in a heartbeat.