Mark D McAdams, OD

This poor rating is for the receptionist only. I have had glasses since 4^th grade, and contacts sense 8^th, so I have been going to Dr. McAdams for as long as I can remember and I have never had any problems with the service. He always have been really sweet, funny, and does a great job. He had the same receptionist for a long time, but sadly one day about 2 years ago I came in and there was a new receptionist. That’s when all the problems started to happen.
First, one day I called and ordered a few boxes of contacts. I currently live near San Francisco but continue to drive out for visits and to pick up my contacts. I asked the receptionist what day they would be ready so I could plan some other errands in the area. That day I called and asked if they were in yet and she said they still hadn’t made the delivery but they would be by the end of the day. Around 3 I went to the Starbucks next door because I obviously didnt want to drive all the way back home and then drive back. Around 4:45 still no call about my contacts and they close at 5. I called, no answer. I walked over… no one there!!! I know its only 15 minutes but doesnt matter, if they are open until 5 someone needs to be there until 5!
I called the next day and explained how frustrated that I was that I waited and never even got a call saying that they wouldn’t be in that day and all I got was attitude. All she said was «Well they didn’t make the delivery.» I never got an apology of I’m sorry that I didn’t call and never addressed that she closed early. Basically no customer service skills whatsoever. Got her to mail me my contacts which she said would be there by the end of the week, but came a few days after that.
Next I called a few months later asking to order more, even though I knew my prescription was a few months expired. I really really need some but with the distance and how busy I have been with work, internship, and school I dont have time to drive out there for a while. She says no because I havent been there in 2 years, which isn’t true, I went a little over a year ago and have the prescription. She starts arguing with me that it doesnt matter because she doesnt have it in her file. I start explaining how I have had no problems, basically until she started working there and she just goes «Sooooo, do you want to make another appointment?» With tons of attitude. I tell her how I won’t be coming anymore because of her service and she just ends with «Ok, Ill let him know.» Once again ZERO customer service or apologies.
Lets just say I feel bad for Dr. McAdams. Hoping she doesnt drive away all of his customers.

Even though his sense of humor, is indeed, a little odd, I am very happy with my prescription. He took the time to walk me outside with different lenses, inside with a book and even in front of a computer to test the lenses. This is the most accurate prescription I have ever had because he really did take the time to find the right prescription for me (my right eye is worse than my left). Yes, he is a little odd, but smart, patient and does a great job.

He is great ! I always wished for a right prescription and it came through by him.
He is the only Dr. I saw besides my dad that had a sweet sense of humor, it helps you to feel comfortable specially on the very first appointment.
He is so sweet that even gave me advises for my allergies and my dog’s dry eye.
555 555 555 555 555 584 starrrrrrrrrrrrs indeeeeeeeeeeeddddddddddd.
His receptionist also is a very sweet and helpful girl.
I was gonna give 4 and it is only because of the lab where they send their cases to.
I gave my frame (which is a pricey designer) to replace the lenses, they tightened the screw too much and the handle fell off when I tried to bend them to put in the case. No big deal to me though, some super glue did the job for me

I’ve been seeing Mark for years — really knows his stuff, reliable, and very patient — I went thru several sets of contacts until I had the right ones and he got me free trials, etc.

I hate going to any king of doctor. However I dont mind going to see Dr. McAdams. I think he is friendly and makes you feel comfortable. I would rather have loopy than doctors that dont have time for you. I even came back multiple times (both scheduled and unscheduled) trying to find the perfect contacts for my picky eyes. They were even patient with me when I didnt like the frames I ordered. Also the Dr. gave me good advice about getting lasik. I dont think anyone else would. I have worn glasses my whole life and never did anyone consider over all health before giving a final advice. a few years ago I bought contacts that didnt seem right after awhile, I have a good reason why that might be now.

I have only had my eyes looked at once before by some stupid Dr. at Kaiser that said and I quote «your eyes are fine, why are you here?». That is not good customer service. I have never worn glasses and wanted to get my eyes completely checked out because I have only done this once and I also wanted the glaucoma test as I am «getting older“and that is what you are supposed to do. Dr. McAdams was so nice and funny, he made the whole visit relaxing and actually kind of fun. The receptionist was nice and the Dr. was great. I will be going to Dr. McAdams for my yearly eye checkup, every year.
Big plus, my kid who is shy with almost every new person we meet, was not shy at all with this guy. He talked to her and to me for quite awhile. I found him to be very funny, nice and competent.

Dr. McAdams is the best eye doctor I’ve ever been to in the over 20 years I’ve been wearing contacts. He is professional, kind, and meticulous. It is a real treat to find someone this absolutely expert at their job.

Yah I really hate to leave a bad review but I feel must warn people. I have had glasses most of my life. I figured I would go get my prescription updated and then get my glasses there or costco. Well this wasn’t going to happen here. His equipment is very outdated and to be honest I’m not sure if it was cleaned beforehand.
After numerous attempts with the machine in his office to get my vision tested we went outside to see if this setup he had worked out for me would work. Well my old glasses worked about the same so no progress there. I also noticed a guy waiting in the waiting room for his appointment. So we go back to his room and explains that he wants me to come back so he can do a good job and some other long confusing story about dizziness. Loopy doesn’t begin to describe this guy.
I have two small children so me getting away for a appointment is difficult enough let alone needing to come back for additional appointments. I really think another reason I was rushed out of there had to do with that guy waiting for his appointment and them not blocking enough time for me. In the past I have seen many doctors and never had to go back. Shoot 3 years before I went to Lens Crafters and had my eye appointment and had my glasses made the same day.
Anyway I’m so thrilled to need to go through this whole progress again with a new doctor for a updated prescription. Something tells me I will have better luck at Costco.

The only thing I agree with the last review is «loopy.» I don’t usually give below two stars because I think people get the picture with anything lower than 3 stars, but this guy is the WORST people! I’ve had to go back to his practice more than 5 times and I still don’t have glasses I can use. I don’t have the worst and most difficult eyes like the last girl, so maybe that’s his specialty. I just wanted regular glasses that I can see with, but apparently tha is too much to ask for from an eye doctor. And I know I’m not the only one complaining because on one of my visits back, another woman was complaining about the same thing to me, and telling me that she’s been back several times and still has glasses that make her dizzy.
He ended up having to send my glasses back to be remade, but then charged me for it! Even still, I had originally paid for the most expensive high-​index lense, and when it came back, I can tell it was not the lense I had paid for. Even his receptionist told me that it was not the high-​index lense, but that most people cannot tell the difference. What kind of BS is that?!
I will be sure to stay far away from this place in the future. There are tons of optometry in every corner with much better service, better technology, and more sanitary.

The guy is totally loopy, but he is nothing short of an eye god. Seriously, I have the worst and most difficult eyes ever, and other places couldn’t help me (prescription wasn’t right, contacts hurt…)
Finally, one of the failed eye doctors (who actually got good reviews on Unilocal) gave up and said since he couldn’t do it, only Mark McAdams could help me (it was indeed that dramatic).
Made the appointment, even though he is in DUBLIN and I work in MENLO PARK. But it was worth it and I can’t, and won’t, ever go to anyone else.