National Tire and Battery

They have coupons and online specials for oil changes. Service is usually fine. Sometimes there is an idiot working the front counter. There’s a bar next door which is a great place to waste time, especially when they’re backed up, which happens sometimes. Don’t expect speed here. It’s just a good cheap place to get your oil changed. They have never tried to hustle me for unnecessary belt and hose replacement or flushes.

Prior to going into this location I had called ahead to make an appointment to get my air conditioning looked at. I had already tried to recharge the AC but that did not seem to make it work, so that is why I decided it was time for a professional to look at it. I had told the guy on the phone and when I showed up to my appointment about already trying to recharge it, and he said, «okay, I have that in the notes for the mechanic.» He went ahead and did an evacuation and recharge (costing $ 189.00). After waiting for over an hour, he comes out and says, «Well, we recharged it and it still isn’t working. We think your compressor needs changed out.» Keep in mind, I had already done this at home. So… By the end of my appointment, I had wasted about 2 hours of my life, and I paid double for something that I had already paid for prior to arriving. I do not recommend their service to ANYONE.

I have gone to these guys for years. Great service, good price and quality work. Thanks!

They are always so helpful here! Never trying to scam me! I only bring my car here!
The manager is always so great! Recommend this location to everyone around the area!

Front desk has always been nice and professional. As with all the other car places I’ve been prepare to wait awhile for service which I’ve just come to expect with cars. Book an appt and it should help.
Plenty of parking outside the building and Classics Sports Bar is in the same parking lot if you want to grab food and a drink waiting.

If there was negative ranking i would give these guys a negative 5. Only go here if you do not have a choice, the worst customer service, these guys need more polished reps specially given in the area they have opened up.
— I bought all weather for my accord from these guys, took their word and bought tires on the more expensive side, also paid some fees for some coverage on these tires.
— After a few months i started loosing pressure on one of the new tires, filled it up then again lost pressure on it so took the car back to NTB.
— These guys had a look at it and told me the tire is damaged beyond repair, a bolt or some nail flattened the tire and was still sticking to the tire, according to them i needed to buy a new tire and pay for it.
— I told them its not been an year i bought this tire from you guys and bought coverage on it too, they said they don’t see it on their computer and i need to pay up or take my car elsewhere.
— Luckily i store all documentation for my car in a file, so brought back the receipt for this particular purchase.
— They verified and asked me to sit down, while this guy was talking to me a younger guy came and whispered in his ear, then the guy at the front desk tells me «this newbie just told me he might be able to fix the tire, we will let him have a try». and obviously the newbie fixed the tire. It was very clear that the whole whispering in the ear thing was just bs. You would consider your customer to be an idiot to not understand whats going on, insult to injury.
— Their earlier expert advice said that i had to pay for the new tire, but as soon as they realized its covered under their policy/​warranty they fixed it, and a newbie knew a trick the veterans did not. Its a tire, the same tire which has been in cars since forever, there’s no rocket science involved that a rookie learned at college.
Another instance i wanted oil change, the guy tells me that i need to make an appointment and come back in, understandable. Made the appointment they made the oil change, then they guy tells me you need an appointment here, this is not «jiffy lube». After that day i get my oil changed at jiffy lube in Hilliard. Those guys are very courteous and i at least i know they are not trying to rob me.

Wow, if I could give a rating of negative 0, that would be too much for NTB. I went in to change my tires (summer to winter, could do it myself but do not have the rims). Anyways, they claimed I had been driving with a HUGE rip/​tear/​gash in my tire. I am sure they did it. And frankly, the workers did not act like they gave a shit about their job. I was the ONLY customer in there and to change my tires, it took almost 2.5 hours. Their behavior is exactly why I typically support mom and pop places, not chains. Never again, NTB, never again. I could not imagine taking my car here for a serious problem. Just stay away!

Avoid this place at all costs. Slow, incompetent, disrespectful, all the personality of a dead rock. They literally forgot about my car and offered no apology. And this was after making me wait an hour.

Had an appointment at 2. They told me it would take 90 mins so I waited. 3 and ½ hours later they replaced 2 tires. They made no apology for the excessive wait time. Worst part: they didn’t even bother to put my spare back in its proper place in the trunk. They just tossed it in the back. Really a pathetic attempt at customer service.

As we all know Easter weekend is a busy one for most car places, as people prepare for a drive to see family. I went to here in attempt to get an oil change and for them to check out my tires cause one was very low. I pulled into the parking lot and an employee was standing outside, so I rolled down my window and politely asked if they had any appointments available at all. The man looked at me said no and walked inside. He didn’t give any explination or any simple apology. Plain rude. Customer service is something that should be high on the prioity list. I will never return to this place. I will always from this point forward take my money to Sears Auto Center. They got me right in and were so very nice to me!

After noticing that one of my tires was losing pressure every few days, I decided to drop my car off at the Tuttle Crossing NTB and then walk to my office a short distance away.
I had my car there by 7:30am, they took it in right away, and I was able to pick it up after they found the problem (I managed to run over a nail) and had fixed everything up.
The repair was less expensive than I had feared it would be, and fairly quick (I was able to pick up my car a bit before 1:00pm), but despite giving them my office # and cell phone, I had to call them to get any update, and despite being told I’d be called when the repair was done, I had to call again to find out if it was ready for me to come pick my car back up.
They did fine for a pinch hit, but better customer service would have been nice.

After paying NTB $ 1,400 for new brakes, rotors, and wheels, I drive a Honda Accord EX 2005 that sounds like a junker. The brakes squeal like high-​pitched, junker-​nonsense. There could certainly be worse things in the world, but taking my vehicle in for expensive maintenance at NTB was the most annoying experience I’ve had with any business all year.
Here’s the story:
I dropped my Honda off for new brakes, and returned to pick it up 4 hours later. NTB told me they needed to put new rotors on it for it to function properly. I paid the additional fees and trusted them with the additional maintenance. After driving a few miles, I noticed the brakes were very squeaky. I rowed down my windows and listened, and realized it was more like an epic high-​pitch squeal every time I braked.
So I called the NTB and scheduled another appointment to have them fix the new brakes they put on. I brought my car back, waited a few hours, and when I returned, they told me they had taken the brakes off and put them back on, and that it «should be fixed.»
I left the next day for a roadtrip, and brakes squeaked throughout the 2,000 mile trip. So when I came home I brought the car back again.
NTB wasn’t happy to see me, but I was stern enough about the situation that they eventually replaced the hardware on the brakes to see if that would fix the squeal. After replacing the hardware, they told me the high-​pitch squeal was fixed. However, I drove my car home to the same squeaky nonsense.
I let a couple weeks pass to see if the problem would stop, then I brought the car back for the third time. They told me I could pay $ 400 for new brakes to see if that would fix the problem. I refused because the brakes I bought from them were new to begin with, and my car never had a squeak before buying the new brakes.
So, after paying $ 1,400 for new brakes, rotors, and wheels, I drive a Honda Accord EX 2005 that sounds like a junker. There could certainly be worse things in the world, but taking my vehicle in for basic maintenance at NTB was the most annoying experience I’ve had with any business all year.