Park Sierra at Iron Horse Trail Apartments

This review is primarily for India Sincich who works in the leasing office. My girlfriend and I had been looking for an apartment for nearly 3 months (we weren’t in a rush and wanted to get a head start on seeing what was out there). We had seen some nice options, some expensive options, and some not-​so good ones. Once we saw Park Sierra, we were pretty much sold, but it was India who sealed the deal for us. She is patient, kind hearted, welcoming, and extremely customer oriented and friendly. I really love where we live, but I kid you not that India was half the reason we chose Park Sierra. We had even put down a deposit on a nearby location because it was a little less expensive and had a few fixture upgrades we liked, but we backed out after giving it some more thought on the type of service we had received compared to India’s. We had come back to Park Sierra 3 times during our apartment hunt and each time India went above and beyond for us, showed us numerous apartment options, was never pushy, and spent literally hours with us just taking her time to make sure we were comfortable and taken care of. I can’t say enough great things about her.
As for the location itself – it’s prime. VERY clean. Nice and quiet (no noisy neighbors), and very convenient (close to Bart and nearby businesses and shops). Prior to us moving in, maintenance had replaced the door of the dishwasher because it had a slight cosmetic blemish. I didn’t ask them to do this, but it just goes to show the level of detail they’ll go to in order to make sure you’re coming into a nice, clean place.
Now we haven’t lived her very long (1 month), so we still may be in the honeymoon phase, but it’s leaps and bounds better than where I used to live. So far no complaints whatsoever.
Also, Zak and Elyas (the two other employees in the leasing office) have been incredibly courteous, professional, and welcoming. At every step of the way my girlfriend and I were confident we were making the right choice in choosing to live here. It’s hard to believe this place is run so well primarily by 3 people – truly something.
I think I’ve rambled on enough. If you’re in the Dublin area looking for a place to live, seriously give Park Sierra (and India) a visit. You’ll be glad you did!

We don’t usually write reviews but I wanted to go out of my way write about our 1 year stay at Park Sierra in a 2 Bed in the apartments further away from the leasing office (as the complex is split into two).
We had no issues with maintenance… (the few call-​outs were for things caused by us). Maintenance were quick to attend if we needed them and appointments didn’t get missed, forgotten or written down incorrectly (like my new apartment we have moved to).
The rental prices are just the way the Bay area is right now and are not at the control of Park Sierra management (Zak, Elis) but are controlled by Shea Apartments (the overall company who own many apartments across the world). It’s a for-​profit business so of course they will price apartments until no one will pay the premium. Welcome to California rental market it is the same everywhere not just these apartments.
We loved the professionalism of Zak and Elis. They were very knowledgeable and they were not rushed when speaking to them. They do a great job to maintain a safe, quiet and clean community. The location is A+++ if you like somewhere more chilled then downtown/​road side living.
The apartment itself is nice and spacious. The only reason for dropping a star on this review is that the appliances were very old (they felt about 10 years old) and the kitchen light, cabinets and work top looked cheap. Because of the floor plan I had, the kitchen was open into the living room so it wasn’t something that you could just close off. With the money pouring into Shea Apartments I would have thought they would have allocated some of it renovating in the last 10 years.
We didn’t use the amenities so can’t comment about these.
Because of the bay area traffic and increasing rental market prices, we decided to move closer to my work. Otherwise I would have loved to stay at Park Sierra.
So overall, a brilliant place to stay if you don’t mind an older kitchen. Thank you for making our stay a great one Zak & Elis.

Moved in last year. The only real annoyances are that the trail closes at 10 PM, parking is sparse, and the garages are quite fond of trying to play tag with wider cars bumpers.
The warning I would give is that Yes energy is a royal pain to work with and won’t set up auto debit, so make sure to keep on top of that. Granted this isn’t the apartments problem.

I have lived at Park Sierra for a year and just renewed my lease for another year. The place is awesome. Zero complaints. If anything is the slightest bit out of place, management is on top of it. The grounds are terrific, the apartments are nice and it is awesome dealing with fair, honest and customer service focused management.
Zak and Elyas in the leasing office are both amazing. You will not meet a nicer or more capable apartment complex managers. These guys are the best and live on site, so they know what is going on and they must address any imperfections before residents even notice them because all my neighbors that I have spoken with are thrilled with the management.
The management strikes a very good balance of making sure the place looks nice and no one is bringing down the appearance, but also allowing people to be individuals, express themselves and live the way they want to provided it is not causing a disturbance. This is a great — I never feel like there is an iron fist ruling the place or anything like that.
We just got both the pools redone and they look great and now the leasing office including the resident lounge and a new fitness center are being redone too.
Neighbors are respectful of one another — I have never has any issues. I rarely hear any of my neighbors and have not heard of any theft or vandalism. I think there are a lot of long term tenants which says a lot about the place.
The maintenance crew is full-​time, 7 days a week you will see them in their golf carts keeping the place up and running. When I first moved in one of the guys came by to introduce himself and explain all the services they provide and told me not to hesitate to call (or put in a request online). Whenever you see them busily around the complex they always waive and are very friendly. I have no concerns about having them in to the apartment to fix things when I am gone.
Only possible con is the price, it’s expensive, but it is at 99% occupancy so they are obviously following the market and I think it is a premier place to live and I suppose it is to be expected that we have to pay for that. Obviously I think it is worth it.
I have renewed my lease and hope that Zak and Elyas are always here!

I have lived at Park Sierra for over a year now and the staff have always been helpful in making sure that I am comfortable in my apartment. When I have needed maintenance within my apartment the service has been prompt and efficient. The staff have always been friendly and there is good communication to the residents on any property upgrades. I just signed for another year as I am happy here. Steve M

We have been staying here for a few months now. I decided to review this place on Unilocal especially because of its misleading outlook.
First thing you should know is this apartment complex has 2 phases physically apart– first phase by the leasing office and second phase in north. Your experience may be different at each of these.
Pros–
1. The place is secluded, mostly quiet and safe.
2. Close to trails.
3. Rents seem to be reasonable in this market.
4. Junior staff at leasing office (especially Timicia) are very nice.
5. Maintenance is good.
6. If you like super quiet place, this place is for you.
Cons–
1. No amenities. The only kiddie play structure available is in first phase and is so dismal so nobody uses it. The swimming pool, especially in north phase is extra small.
2. Parking spaces are limited. Rarely they run out, and when they do, there is no option of street parking for your guests.
3. Although the apartments are located so well among the trails, the nazi management decided to lock all gates citing outsider nuisance. So basically even if you can see the trail from your window, you will have to go all the way to main entrance to access the trail. Whats the point of living near the trail if you cant easily access it.
4. They have a noise policy in place during the day (in addition to night). So if you play music/​piano or any instrument that causes noise your neighbor can hear, you are violating the lease, and will get nasty calls and letters from management reminding you about it. I have had the assistant manager Ely_​_​scold me that my residency will be affected if my neighbor doesn’t stop complaining! By having the noise policy during the day, park sierra has created big headache for themselves.
5. Assistant manager Ely_​_​has extremely napoleon attitude. He lacks basic customer service flair and is not just in the reasoning nor sympathetic to your needs.
6. First floor apartments have bug problem, probably more so in the second phase in the north.
7. This community is not kid friendly. There are hardly any kids playing around any given point of time. Most residents are singles or seniors, no offense meant, just a fact. They are all nice, but not so much fun for families with kids.
8. People who have garages on the front illegally park their vehicles in front of the garages overnight, and all the management does is send letters to the entire community.
9. Master bathrooms in few apartments do not have exhaust fans.
10. Having lived in winter, I can tell that heaters do not work that well. Especially when using shower in both bathrooms at same time.
11. School is a little far.
Summary–
When I rented apartment here, I heavily relied on Unilocal.It is definitely not any better than the average place around. I never got to deal with Zack (may be he left), so cant comment on him but the management I had experience with definitely sucks. I want all future residents to know facts and not be eluded by the high Unilocal rating, I hope my review does that!

I’ve lived in this apartment complex since they were first constructed. I believe in 1996 or 97 I’m not sure which, but I have to say I have always and prompt fair service here.
The staff as of now have been the best yet and I couldn’t be happier with the people in my leasing office. Zak, Elis, and Tamica are awesome. Thank you for all your help!

I moved to the tri-​valley from orange county a year ago. I searched all over the area for an apartment and as soon as I talked to the staff here, I signed a lease and cancelled all of my other appointments. The staff of the two men and one lady are soo nice and extremely informed. The staff continues to show excellent service and I enjoy how quiet the complex is. Great job!!!

Stay away! Amy was extremely rude and didn’t want to help us out. We showed up 4 mins after their last showing time and she refused to show us any of the models. We had called earlier in the day and no one had mentioned anything about scheduling a viewing appointment. What made things worse was the fact that she showed models to the party before us who literally beat us by footsteps.
Very disappointed.

I’ve been living in Park Sierra Apts for over six years & I love it. I think the professionalism of the staff, the nice clean environment of the apartments,
& the safe community as whole is what makes this place special.
The manager Zak and his staff are just fantastic. They are super professional, friendly & very diligent. I love living here and I recommend Park Sierra Apts to everyone.
Thanks!

This apartment complex is staffed and operated by professionals, the best staff I’ve encountered in my travels.
When you have a problem with something… anything…the staff get back to you. I mean pronto. You can’t help but feel you matter to them; this isn’t a place where they are too busy to be bothered. Time and again I’ve seen them drop whatever they were doing to attend to me or another tenant immediately. It’s great, and my wife and I appreciate it. The 100% occupancy says a lot, and if you can get an apartment here, you are lucky.
They keep their pool spotless, too. There was a day that my wife and I were down there, and the water seemed colder than usual, though we didn’t think too much of it. We thought that because the water was so clean that it meant they had drained and refilled the pool, and that must have been why the water was so cold. Well, the next day the leasing office sent out an email to everyone explaining the the heater went out in the pool, they were on it and it would be fixed in a couple of days. It was. How many times have you heard of something like this that still wasn’t addressed by the end of summer?
Broken things don’t stay broken here. You don’t have to look at garbage piled 15 feet up in stinky piles. You won’t see graffiti on the outside walls or on the fence in this gated community. The small gym has everything you need and is always neat and clean. When the cable went out once in there, they got it fixed immediately.
In every way you will be glad you chose to live here, and Elyas, Mary, and Zak… along with the swashbuckling maintenance crew buzzing about in their golf carts… have everything to do with that.

We have been here for 2 years now. Nice place to stay and excellent service.

I love living in Parksiera Apartments, I have been here since 2007. I think it has to do with the fact that it’s a great location I can always go for a run on Ironhorse when I can motivate myself, or easily jump on the freeway to get to work on time. Awesome staff Tony, Hector and other maintenance workers are great guys, any time we needed something have been here, for such things as little as pilot-​light on water going out at night. Zak the manger is great, he knows me by name, and helped me get into my apartment when I was locked out.

Awesome staff! Zak is the greatest. A resident of Park Sierra for 6 years so far and I couldn’t ask for more. Spacious apartments, great neighbors, 2 pools, a fitness center that is not extensive but perfect for those days when u just don’t feel like dealing with Happy Hour at your local gym. Super close to everything, freeways, grocery stores, shopping, bars, restaurants, etc. If you are looking for a place to call home, check them out!

My wife and I just moved into Park Sierra at Iron Horse Trail not too long ago, and we absolutely love the place! The community is quiet, very nice, and well-​maintained.
What also made a huge difference is the professionalism and friendliness of the management and staff. Kudos to Zak, Elyas, Mary and to the rest of the employees!
We are definitely planning to live in this community for a long time!

Rates and amenities are easy to see online, but management and staff make all the difference. Quiet and friendly neighbors feels very safe. I’ve been very happy here, thanks for taking such good care!

It has been three years since I moved into Park Sierra Apts with my family. I continue to be impressed by the quality of service and friendly staff. Not only do we thoroughly enjoy the apartment we reside in, but the entire property is very pleasant. We frequently use the pool as well as the gym, always finding the grounds very clean and well maintained. Among the friendly staff, Jason, Amy, and Tony go out of their way to make our living here extremely comfortable. Thank you Park Sierra!

My husband and I needed an apartment with a garage that would allow for our 66lb golden retriever. We are renovating a home in the valley and had not rented an apartment since the 1970s! We feared the worst from a third floor unit in a large complex. We have been totally bowled over with how nice it is to live at Park Sierra! Wonderful staff. Gardeners work nonstop. Very quiet… never hear the neighbors. I know there are dogs and kids over here in the Pet Friendly section, but we don’t hear them. Our 1100 SF space is gorgeous, clean. This is a welcome vacation from homeownership duties! Cost is much better than the long term stay hotels… check it out!

I believe in providing feedback good, bad or indifferent. I relocated to the Bay Area and wanted to live in the East Bay. I have had wonderful experience and interactions with Shea Homes and was so excited to find Park Sierra Apartment homes in Dublin, California. The Management team at Park Sierra has been awesome in assisting me with my move and providing me with great options to rent. I have a lovely apartment home in a great, central location. My move was seamless! I especially love my apartment was move in ready and impeccably clean. Everything was in working order and I Casey, Amy and Jason are fantastic. I think it says a lot when the staff lives on site. The community offers a lovely walking and running trail, accessiblity to major freeways too. We have a nice pool, business center and community room. Thank Park Sierra staff for the warm welcome and being to attentive!

I found the management pretty helpful and accommodating, myself. My apartment was on the 3^rd floor, very quiet, I often wondered if I even had neighbors.
I can’t speak for the gym or pool, i never used them.
YES, the gate is pretty much for show, as I witnessed on several occasions.
However, the grounds are kept very well landscaped and clean. The location is pretty perfect, close to movies, restaurants, and freeway access is a mere 2 blocks!