Penske Truck Rental

Awful, awful experience… The people there had no idea what was going on. Save your time and money and go to uhaul instead! My husband thought we were saving money by renting a truck from here vs uhaul so when I went in at 4pm to pick up my truck, the people at the counter said ‘you were supposed to be here at 8am! We don’t have a truck for you!’ My husband called to confirm the time (4pm) and made a reservation for a truck which I think they gave away to the people who were in line ahead of us. They didn’t even bother calling us to tell us that there wasn’t a truck available! One of the men behind the counter then called around and found a truck at the San Ramon location, which was a Home Depot and they were even worse! We ended up spending a lot more money than we thought and what we were originally quoted. It was an awful experience and the people who work there are really unprofessional. I would not recommend this place at all!!! There’s a uhaul place down the street and we should have just rented from there instead of wasting our time and money!

Friendly people that work here. Penske has new trucks in good condition. The one I got had 9k miles. Also the corporate office has excellent customer service. I would ONLY rent a moving truck from Penske.