Safeway

It’s Saturday evening 6pm. The store is crowded obviously do to the time, but that doesn’t stop Safeway from only running just 2 registers with lines literally down the isles.
After 25 minutes in line about 3 of us asked to speak with a manager on duty to address the problem with no staff. We were told no manager was available.
How does Safeway think they can charge the crazy prices they do and have Zero customer service.
I want the manager fired and some big wigs from corporate to take a look at this ongoing problem with Safeway in Dublin, Ca.
This is continuously the worst Safeway in the Bay Area.
I hope you have a blast putting away the whole shopping cart I left in your isle.
5÷16÷16
It is 12:30pm on Wednesday and yet again 15 registers available and 1 cashier. It seems that the day manager Sophie can’t be bothered to call for extra help and would rather the single line be 300 feet long. This store sucks for customer service and I think they need some new blood running things.

No one is waiting at the customer service help desk, so customers stand around waiting for quite a while before someone shows up. I stood around waiting for a while before anybody came up to help me.
I am astonished you cannot do an anonymous Club card. They insist upon getting your personal information. This strikes me as very unreasonable. In some stores, you don’t actually need to give personal information. Why in the world would I agree to give my personal shopping information to anyone?
Also, you cannot actually sign up for the loyalty card at the check stand. You actually have to go up to the customer service desk to get this card created. At most other stores, the check or can do it for you very rapidly. But not here.
I checked with the customer service desk to see if this was true. I finally gave up and walked away since is taking so long to get some help.

The store was very clean and very organized. Most everyone there was helpful except my cashier Rachel. She was obviously irritated that I got in her line before her break. When I shop I put all the food that I plan on purchasing into the bags that I use to carry out to my car. Apparently she had a problem with that. She was instantly irritated and asked me why would I put the food inside the bags and that I was required to take them out of the bags. I explained that’s how I know when I’m done shopping, when my bags are full. And I’ve never had a clerk have a problem with. She then took the bags (3) that I placed on the conveyor belt with the food organized nice and neatly inside and dumped them out all over the place. She had a total disregard to the fact that I had chips and bread and other products that I did not want to get smashed inside. After she dumped the first bag I said «hey can you be careful I have some things in there that may get ruined» and she just kept dumping. Then I asked if she was having a bad day. She said Nope and then told the gentlemen getting into line that she was closed for break. Wow! She was the rudest clerk I’ve ever had at Safeway. Granted I usually shop at the Safeway on Tessajara but totally wrong for Safeway! If I wanted rude clerks I’d shop at Walmart.

I can’t really say too much as it was my first time to go here and I was purely going here to see if they had the sourdough bread I had. Unfortunately they did not have it. It seems to get a bit busy since it has a gas station and it’s one of the busier intersections in Dublin. I wouldn’t go out of my way to go here but it seemed to be ok.

RATING: 3.5
First off, this store is always one of the cleanest stores around.
The produce looks fresh all the time and ready to go.
The fish market today didn’t look very well. There were some fish that you could tell where not very good. Looked old and like it had been sitting out. Get rid of that! I wanted to buy some sole for a new recipe however after seeing the bad two pcs on top I was not about to have him dig for the ones under. NO WAY
Since the remodel the store seems very cluttered and small. It’s hard to get carts down the isle and they have displays everywhere. Not a very good set up.
I will say the employees are very nice and helpful. Not like most stores!
They really do need to work on having more checkers, especially during peak hours. Once the lines get backed up by 2 people you are blocking the main isle and can’t get by. So it really becomes a problem when they are 5−6−7 deep and you don’t know where the line ends!

I really like this store because it is clean, always open when I need it to be and the selections are amazing for local produce. One star is taken off because they never, ever have enough cashiers at any time, morning, afternoon, evening or late, late evening. Another star is taken off because the prices of multiple items are inconsistent with the Safeway app. I was informed this is indeed an issue the store must correct. However, a nice store to frequent when you’re in the area.

Great customer service today! I wish they would’ve started the 3s a crowd earlier. Otherwise everyone I encountered was friendly, helpful, and efficient!

Not big on customer service at the registers or in any of the departments when you need help.
The deli department is the worst especially the old man that acts like you’re bothering him if you need more than 1 item.

I like jelly in my jelly donut. I was hoping that because they pumped the fulling from the top, that I would have jelly in every bite. I was disappointed to find about a teaspoon (if that) of jelly in the center. After two separate occasions and 4 donuts, i cannot give Dublin Safeway a passing grade for the rasberry jelly filled donuts.

Really don’t like the attitude of the lady behind te deli counter. It seemed as if she was annoyed that I didn’t want the thick precut cold cuts. Thin sliced seemed to be a bit much for her to handle.

I ordered a sandwich from the Safeway deli today and was treated very rudely. Paul was helping me and never once smiled, never once asked what or if I wanted to add anything to my sandwich and proceeded to converse with his coworkers about being in a union and not caring if anything ran out throughout. They were snarky and rude to all of the customers in line. When he tried to wrap up my sandwich, I stopped him and politely asked for additions to my sandwich. He gave me a rude look and only then placed the requested condiments on my sandwich. Needless to say, I won’t be going back.

My wife and I throughly enjoy shopping at this Safeway. It is always stocked, clean and has the gas station on site as well. The reason for two stars is the customer service here is atrocious. The courtesy clerks that bag groceries consistently destroy, break, bury and ruin our food. For example; chips at the bottom of a bag, smashed salad toppings, crushed perishables. And when requests are made to improve the bagging process, you’re encountered attitude. The only way it gets done properly is when we personally bag them ourselves. The Safeway on Bernal will be a new option for us.

My cousin was at the deli section just wanting to buy a large cup to dispense soda from machine. My cousin was greeted rudely by the deli-​rep (she wasn’t wearing her name tag) anyhow, my cousin says. hello there I just want to buy a large soda cup. my cousin asked her how she was doing?. Twice-​NO RESPONSE from deli-​rep. My cousin is only 15 and I told her. not to take heart that she was treated rudely! Sad for Safeway. Customer Service is a big Fat Zero rate! My cousin said the rep. Was a short middle aged white blonde woman with ponytail. if you encounter her. watch out for 100% RUDENESS!..

I just went to this Safeway to return some candles and since I didn’t have my receipt the girl asked if a Safeway gift card would be ok, I said sure, I spend so much there it wouldn’t really make a difference.
BUT as she was ringing them up the store mgr MICHAEL VASQUEZ was waiting behind her and suddenly asked, does she have a receipt?!? The clerk answered no and I explained that I had the receipt but had returned a plant the day before and their clerk forgot to
Give it back!!!
Anyway who cares??? I spend so much money at Safeway that he shouldn’t of said a word but then he stopped the whole transaction and said we are going to have to look that up so get her phone number blah blah blah and I was so shocked he did that and in such an abrupt rude way I just grabbed my items and left. I’ll go to the great Safeway on Bollinger that treats me with suck respect & kindness. Michael Vasquez should not be in customer service/​retail he is rude and very unprofessional. I’ll never go to Safeway again because of him.
How petty compared to the money I’ve spent at Safeway
To make an issue out of a return for a few candles?!?

This Safeway isn’t too bad… I mean, it’s true that this store only has a maximum of two workers at a time but it does the job. I hardly come here and see the place packed anyway. Every corner of the store has a worker in it, though, so that’s nice.
This store is always well-​stocked. Across the street is their gas station, which offers gas at a great deal! If you shop at Safeway a lot, then you might as well start earning rewards towards gas!

This grocery store is fine. It is large and has a huge selection. It has also been recently remodeled and has lit shelves in the drug area.
This store also has a Jamba nice right up front. They have the usual tech sandwich line and sushi.
To the other comments below, sometimes things do go out of stock. This is a busy store, it’s very convenient of the freeway, next to Target, and off Dublin Blvd. The key is not to expect everything to still be there of you go at the late side of a rush or before they restock. The parking is the same, plentiful as long as you don’t go at the same time everyone else does. Even then I’ve always been able to park somewhere.
Even if you do go when it’s busy it’s no worse than any other slammed grocery store.

*****NOTE: This a review posted a couple of years ago. I just moved it from the Gas Station page where it had accidentally been filed. *****
This is a very clean and very well stocked store and I would give it five stars except for two major problems. For each I’ve deducted a star.
1. The people working the meat department are not very well informed and are very very lazy. Once, we asked a question about some of the cuts of meat and they acted like we were bothering them, and could not answer the question. Then another time we asked for some shrimp from their display counter and the person working there told us no, since he said there was already some shrimp pre-​packaged on the shelf. The pre-​packaged stuff looked kind of old and had an expiration date that made it seem like it had been there a while. We clearly wanted the fresh looking shrimp in the display case but he refused to help us and we didn’t want to push it.
2. The people working there, and this includes management, are oblivious to blocking the aisles. It’s often impossible to move a cart around because of regular mid-​day stocking, during which they leave large pallets in the middle of the floor. This is acceptable during the night shift but not at 11am. Also, maybe because of the store’s proximity to the headquarters in nearby Pleasanton, there are always large crowds of employees blocking access to the shelfs. They seem to be having meetings or training sessions in the aisles. Most of them are dressed in business attire, and they are reluctant to move out of the way when customers need to get a certain item. They are very polite, but at the same time they are very slow to move and often make it seem as if the customers are getting in THEIR way.
I love this store most of the time, but because they make it seem like we are bothering them by shopping there, we mostly shop at nearby Sprouts or at Lucky in San Ramon. Both of those places make us feel more welcome.

It’s one of the new modern Safeways with a Jamba Juice inside and wood floors in the produce floral section. Overall clean inside.
I like how they have self serve check out areas. I wish they left more room between the middle displays. If the second self serve register was open there wasn’t enough room to fit two shopping carts in the aisle. We had to pick up our items to squeeze by the shopping cart at the first self serve register to get to the second register and abandon the cart for after she left.
Safeway gas station across the parking lot too. I didn’t experience any problems so I’m not sure why the rating is only two stars right now.

Not sure why the average rating is so low but I really like this location. I take one star off because the parking lot scares me (like, will I get hit while walking back to my car kind of scary) but that is about it.
Items are logically located and service is super friendly. I can usually find someone that works here to get an item off of the top shelf for my short self which is rare in my hood. I usually jump up and down in San Leandro until 1) I successfully hit down the item I want and catch it amazingling while no one is there to witness the phenomena 2) a tall person grabs the item for me or 3) a tall person grabs my item and runs (and in my mind that person looks around and laughs).
I would give this place three stars instead of four but the butcher/​meat area bumps them up because service is perfect and suggestions for ways to cook the meat help me make the best meal for my fam.

I find reviewing this Safeway very odd! I’ve checked-​in and even written a review of this store but it has evaporated like California rain!
In short this is a straight-​forward grocery store. They have been sold and I await the next shoe to drop, telling us that the name has been changed or that they are closing (Doubtful on the last part).
The produce here falls short of good with only one or two varietals of apples, and specialized ways of sorting things to underscore how little they have in variety. The prices are higher than they should be.
However, it is the people who work here that I enjoy the most and keep me coming back.