The UPS Store

I went to this store to buy postage and envelopes for a couple of time sensitive checks I had to send out. After purchasing the postage and the envelopes I verbally confirmed with the woman that she would put the letters in her outgoing mail. WELL, SHE DIDNT. I was very embarrassed when I got a call from one of the places I was sending a check to telling me they hadn’t received payment and they were going to cancel my services. Later on I checked my bank account to see if the other check I had assumed this UPS store would send out had been cashed, and of course IT HAD NOT BEEN CASHED BECAUSE THEY NEVER PUT THE ENVELOPE IN THEIR OUTGOING MAIL. Never will I trust this store again!

John Nguyen — you need to find a new job that you love and enjoy doing or take a few classes on how to provide good customer service!
I went in to this store to send a large cashier’s check to payoff a loan. I paid $ 20 to send it, was given a receipt and was told he was going to print the label later.
I left the store and 3 hours later still no email with a tracking number. which means my label was still not printed yet.
I went back in only to find my check on top of my envelope left out on the scale while he was helping two other customers on the other side of the store.
I was very upset that he treated my package like that. Whether he was just turned around for 2 seconds or less that is not how you treat your customers’ package!
I demanded that I would not leave until I see him print my label, seal my package and put away for pick up.
Every UPS store I’ve been to, they print my label right away, seal package and put away for pick up before you leave the store.
Horrible customer service!!!

I had very limited time to get a package in the mail to my home address in WA. I’d shopped the region a bit too much! Shaneen took the bull by the horns and taped up the box for me, took my shipping info and with help from Jhon I was outta there in no time! Immediately received an email letting me know pkg was prepped and ready for shipment. Arrived in great shape on the expected delivery date. You want folks with a «can do» attitude? Use this location!!!

Sharean and Jhon were very helpful when I had issues with my tracking slip. Thanks!

Rude store employees. The woman working there does not know how to be respectful to customers.

I had a box at this location for two years with no issues. I closed the box just before the holidays and of course several people said they sent mail to my box address by mistake. When I inquired about my mail they said they had a box with all the mail for December that had not been returned. Only one out of 4 cards I was expecting was in the box. They told me no one had rented my old box yet and the person who sent the other 3 cards has not received them back. So where is my mail? The one card I did get was just a christmas card but the others had gift cards in them and were presents for my kids. I can’t believe they don’t know what happened to them? Extremely frustrating and I will not do business with them again!

I had always used this location in the past with NO issues.
The guy at the front of the store was very nice and I asked him if he was sure my package was going to go out the same day (as i dropped it off at 11:00am). He said absolutely. I said «its perishable» and he said no problem.
So I go to track it today and it was not sent out form the location as promised.
WTF?

I called in to this store asking if they do Fingerprint scanning. The guy said «yes». I asked if I need to make an appt., he said «no, just come in.» So I came in, waited 10 min, was the next person in line, and he (diff. from the guy on the phone, but seemed like the manager) told me «I need to service the other people first, I can’t do your fingerprint. Come back tomorrow.» Are you kidding me!!! What an A-​hole. No wonder they have such bad reviews. Save your time and give your business to a place that respects their customers!

Was turned away and told they will not ship my package because it’s the holiday season and they are too busy. I’ve used this location for 6 years, but will stop using them for good. Horrible business practice. Shanine, the worker told me «I don’t care» when I mentioned I wouldn’t use them again. Of course she doesn’t care, she’s not the owner. It wouldn’t impact her. Horrible employee mentality.

This store is a joke! They charge me $ 3 for print one page document, because I use their computer to open flash drive!!! So if you try to print sth. Minimum charge is $ 3! It’s never happened in other ups stores, I believe they just make up their own price!

I’m sorry but this place rips you off. My sister took her daughter’s passport photos here and they charged $ 29.95!!! I had mine done in May and paid $ 14.95 at the same location. They are just making up their own prices. We called the UPS store on Fallon and they said they charge $ 11.95 for passport photos for children! Umm go there instead if you are getting passport photos!

I’m surprised to read such bad reviews about the customer service here. Maybe the older employees no longer work here, but I had a pleasant experience at this store. I went in today needing pretty much everything the UPS store offers: notarization, live scan fingerprinting, shipping packages, and mailing out postcards (keep in mind, today was the day after Labor Day, and the store was busy). Despite all the tasks I had to finish, Jhon provided excellent customer service while tending to other customers’ needs as well. He was very patient in spite of all the things I asked him to do! Ashley, the other employee working with him, also did a great job with the live scan. I got everything done in about 30 minutes, and I was very pleased with their service!

This store is a joke. I brought in a small package with the shipping label already printed and the clown wanted to charge me $ 2 to use their tape or I could buy a whole roll. Never been charged at any other ups store. I’m sure that $ 2 for 5 inches of tape really helps your bottom line. Thank you amateur hour!

I haven’t felt compelled to write a review until I received the best and most competent customer service from Tara at this location. She knew what she was talking about when I needed to ship some liquids internationally, and not only that gave me a 10% off of shipping and saved me $ 100 in doing so. She was super sweet, knowledgable, and just so helpful. We need more customer service like this! Thank you Tara!

Really bad customer service. Never felt welcomed there despite my efforts to be the nicest I can with the owners. It is a small store that does its purpose but painfully when you really need a UPS. A smile or ‘how can I help you’ doesn’t hurt.

I took some passport photos here a couple weeks ago and turns out they were too dark to use (Post Office informed me during my application process). With the hit or miss reviews on Unilocal,I thought I’d for sure have a tough time getting a refund. To my surprise, they refunded me my money and were very courteous in doing so. I will continue to give this place my business!

This place is convenient for shipping, since there isn’t a Fedex in Dublin.
Usually I simply drop packages here when the shipping is already paid for (like from Zappos, Nordstrom, Amazon). The shipping rates seem expensive whenever I have shipped anything and now USPS is offering a lot of the same tracking/​insurance services that this place does.

This is really the worst UPS store I have ever encountered. Believe those 1 star reviews. This place has the worst customer service that I go out of the way and go to the UPS store in San Ramon on Bollinger Canyon instead. But I stupidly thought to give it another chance and after asking the owner if he can spare one strip of tape because my tape was a bit loose he said, «How long do you think you can last with your tape? Next time you have to buy your own tape. Im putting tape on your box now but next time I will charge you $ 2.» Why does this guy think there will be a next time? I guess his margins are so razor thin with these pre-​paid drop off boxes that really he doesn’t want your business. There is so many other UPS locations that really it’s not worth getting high blood pressure by dealing with this guy!

Seems like one’s experience at this store is hit-​or-​miss. Mine was a hit. The young lady with the orange hair knew what she was doing and was a multi-​tasking queen. She handled the customer in front of me who had several different items to mail out (belated Xmas presents), myself with a box already packed up and labeled but not paid for, a gentleman behind me who needed to fax something, two phone calls, a lady who had a FedEx letter to pick up and three more people who came in to simply drop off packages… in the span of about 10 minutes without skipping a beat or making anyone of us feel neglected. And she did all this with an upbeat attitude and such graciousness. I wish all customer service was like this!
Note: when I got home, I received an email confirming my package was being delivered through this office. Very much appreciated.

It’s a great place to drop off packages, but it is small.
If you are lucky you can find parking, breeze in and breeze out. However, if you are unlucky you will cruise around the parking lot a few times, finally find something, then wait in line behind a few other people.
I prefer to use it to drop off a package with the pre-​ship label instead of using it to purchase shipping.