Traverso’s Red Wing Shoes

I have been here twice over the last year. Both times service has be horrible. Today upon entry I was greeted by a young lady who gave me a low down on the locations of the shoes on display. She then told me that she would be right back and then disappeared for about 10 minutes. As I stood around looking clueless several other employees simply ignored me. 20 minutes later I got fed up and left. Terrible customer service.

Red wing is my go to shop for shoe repair on my heels and boots mainly, as well as shoe reinforcement. They are friendly and do great work in a timely manner. I really value their honesty and integrity. A recent example, I brought in a pair of boots where the sole is wearing very thin. Rather than take money and try to fix it with a patch solution and risk having it not stick to the synthetic (i.e. Cheap) material on the sole, they informed me that they wouldn’t be able to fix it long term, and I would be better off buying a new pair of boots. I would recommend Red Wing first to anyone looking to repair and reinforce their shoes of all kinds.

Unbelievable customer service and great selection. The people that work here actually care about what they do which is surprising in the industry.

Yesterday stopped in traversos redwing upgraded bought redwing socks the very best in comfort im very very satisfied couldnt be happier ny feel great… Thats important most people dont realize good shoes and socks support your whole body and good comfort in redwing product s make the work day better with all activities.

Went in to return my shoes after wearing them just once. Didn’t like the shoes but I appreciate their service. The staff were nice and they took my return with a smile even tho I know it didn’t help with their sales projection for the day. :((I’m so sorry about that!)I just don’t want a pair of shoes that I’ll never wear.
My hubby bought his boot from Fremont RedWings but because of the service I got today, I’ll have him go back to this store to get another pair and to re-​sole his old work boots.
Thanks for your positive and professional service. Appreciate that!

Second here. First boot I had bought a couple years ago, had wore out on me so I figured I swing by and buy another pair or maybe a different style of boot. Jacob is really helpful. Customer service is a plus! Will recommend.

Awful experience. Looking for a pair of boots, stood there for 20 minutes while the two employees helped other people (understandable, but having worked retail myself I would’ve expected one of them to at least acknowledge my presence). After one of them with his neck tattoos finished with his customer and 10 min back I finally decided to approach him myself. My shoe was not available in my size (not why I’m writing this review, I understand not everything is always in stock), but despite my persistent attempts to tell him I didn’t want to be upsold to the next boot (essentially the same inside, but for $ 80 more), he tried over and over and didn’t want to stock check other stores or call for me because they’re franchised and not affiliated.

Jaw-​droppingly great customer service is alive and well at Traverso’s! Combine this with Red Wing quality and a family-​owned shop… unbeatable.

The staff is extremely helpful, especially the manager Giuliana. They are also all very friendly.
Definitely highly recommended.

Since I found Traverso’s Red Wing Shoes in 2008, it’s the only place I will buy my shoes now. I have even moved a few states away, and because they have my measurements on file all I need to do is tell them the model I am interested in and in a few days they are delivered to my door. Perfect!
Family-​run businesses are the heart of this country. The Traverso family is the kindest, warmest, friendliest bunch of people you will find, and they’ve been in the business for a long time, making them very passionate and knowledgeable in their industry.

I recently purchased a pair of boots and thought they felt fine in the store. After 3 days my right boot was causing my toes to hurt. I came back to the store and explained my situation and Michele got me a larger size had me take a longer test run in the parking lot. The boots felt great! No hassle great customer service and you do get what you pay for. Super family business I recommend getting your work boots from these folks. I am on my feet all day. They made me feel welcome and concerned that I was comfortable at my new job. thanks again kudos to the Traverso Redwing store.

Only came in to buy a gift certificate, but the lady at the front desk who sold it to me was super nice and quick and even gave me a shoe box to put it in. Definitely made it an easy and great experience. And my brother likes their shoes

My family has been customers of Traverso’s Red Wing Shoes in Dublin since I can remember, nearly 25+ years. We would never consider going anywhere else for boots. As a former worker for Stompers boots myself in San Francisco, I have always relied on stellar customer service and a family like environment like Traverso’s.
Giuliani and Dante, have recently helped me place a few orders with Wesco boots. If you’re not familiar, Wesco’s are all American made boots out of Scappoose, Oregon. They are not cheap boots and in fact are considered the Cadillac of boots for pole climbers and motorcyclists like me. They make a 36″ Big Boss thigh high motorcycle boot which are not for the faint hearted. I order these $ 500+ boots through Traverso’s and have had nothing but absolute perfect experience. I can say my former boot shop constantly ruined orders and made huge mistakes and this has never happened with Traverso’s.
Over the years, I’ve always bought American made Red Wing boots. Partly because they’re American but also for the quality. Boots I bought 10 years ago are still in excellent shape. Today I just bought $ 468 Red Wing special order loggers that I’m totally in love with. I have now both brown and black.
I’ve also had repairs done, like massive boot rebuilds, dyed and new soles. Service is incredibly fast and they can do everything from Manolo Blahnik heels to 36″ biker boots and shifting patches.
Bottom line, make this your place for boots. They’re incredible and it’s like a family reunion going to the store.

If you want quality shoes or boots, this is the place to be! The service is great and boy are they friendly! I gave them five stars but they deserve more. How about 10 thumbs up!

This is a 3^rd generation family business that started over 50 years ago. You can count on quality products and superior customer service every time. Travero’s is the only place you can get a «Professional» to make sure your getting the best fit for your needs. I’m a lifetime customer!..

«You get what you pay for.» These aren’t the cheapest boots, but they cost less than my previous two pair, and have lasted twice as long (than the previous 2 combined). Even after years of abuse they still repair the boots for free, and return them clean and shiny.
The build quality on the boots is amazing, but the service is far better.

I bought my two pair of Red wing workboots in ²⁰⁰⁶⁄₂₀₀₇ (When they were located off of Village Parkway in Dublin) 5 years later I still have both pair (A black steel toe and a brown pair). The boots are still great but the high mileage on them wore the soles down pretty bad. I went into their new location off Dublin Blvd 2 weeks ago and dropped the brown pair off to have them re-​soled since the uppers can go another 5 years no problem. The price was great, the service was awesome and I even ended up buying a new water-​proof hiking boot. I received a call 2 days later to pick up my newly re-​soled boot and they even gave me all new laces.
Only other thing I can recommend is make sue you get a pair of their moldable boot inserts… your feet will thank you.
Thanks Traverso’s and the new location is amazing!

I have been a customer here since 2002 and will not buy my shoes anywhere else. I work construction and your shoes are a kin to your tires on your car in that you get what you pay for and you rely on them to get you every where.
Red wings shoes are a wonderful product of an excellent quality and coupled with the right store ownership no better option can you find in my opinion. The Traverso family store is an excellent example. They are all very knowledgeable of their product as well as their craft. I think it is wonderful in this time we live in to actually be able to find a store that still has old world craftsmanship with a modern day feel. Every time I go there I feel as though I am reuniting with family not just a dollar sign and way to get a bit richer.
The Dublin store may not be a huge box store but anything you need is well with in range to have in a very timely manner as well as they can fix almost anything that is wrong with your shoes all you have to do is ask. It is nice to deal with REAL people and not some website or automated robot calling crap. Simple old fashioned verbal human communication with knowledgeable quality ethical people !!
Keep up the good work !!
Signed,
Just one more happy customer =o)

I don’t go here often, but when I do I have been provided with hands down the best customer service of any company in any industry. The staff is attentive, knowledgeable, and seems to really care about their customers. Nothing beats this place.

I recently needed a comfortable pair of boots for my job. I took my coworker’s advice and stopped by this place. I was immediately helped and my feet were sized. The only problem was I showed up at a time when 60% of the stores stock were on a traveling trailer store. As I was trying on shoes the trailer arrived from it’s outing. Needless to say I got a comfortable pair of shoes, that only took a month to break in.