Sprint Store By Wireless Express

I was surprised when I came in on a Saturday afternoon that the store only had one sales associate working (also a single service technician) but there were only 2 people in front of me in line so I decided to wait. By the time I left, an hour and 15 minutes later there were about 7 people waiting in line, and the sales woman was still working with the same person she had been over an hour ago, taking her time, more or less just chit chatting with this customer. I understand the importance of customer care, but I think it’s still important to value the other customer’s time as well. I went to the BestBuy down the road and got top notch service and was in and out of the store with new phone in hand within 20 min.

Richard, the store manager stayed late to help out my husband. He had been without an operating phone for 5 days and we stopped in on a trip to get one. He was wonderful. During a personal family crisis, he stayed late to not only get my husband a brand new phone, but also set us up with a tablet for the long car ride home. Huge respect for customer service like this.