Absolute Awnings

I live in Phoenix, Arizona and contacted Charles of Absolute Awnings through a Google search. I was attracted to them because they seemed to have the product that would fit my need, a rolling shutter over a window. Charles responded to my inquiry with an email that said they don’t bait and switch, they don’t expect to have any negotiating from me, as well as committing they could have the product delivered and installed in 10 days to 2 weeks.
Charles was responsive by email but difficult to connect with by phone. Once I had agreed to the price estimate he gave me, his installer, Bear, came to our house and took measurements, etc. As a result of that visit, the price went up because of things Charles didn’t foresee and include in his initial estimate.
The next problem that arose was that I received an email from Charles saying that he had not received my 50% deposit check which I had mailed to the address on the invoice/​contract. I learned later that Charles was located in Atlanta and using a local rental mailbox to make it appear that his was a local business. My bad for not having realized that earlier.
Five weeks later Bear picked the product up at the freight yard and brought it to the house for what he estimated would be a 2-​hour installation. Bear was unaware of a significant change that Charles and I had agreed to — and I had paid for. However, he adjusted and proceeded with the installation. About half way through what turned out to be a 4-​hour process, Bear had to leave to go to Home Depot to get mounting hardware since none was included in the package with the product. Bear did a great job and was just at the mercy of the manufacturer and/​or Charles.
The good news is that we’re very happy with the rolling shutter. It looks great and does exactly what we wanted it to do. I recommend great caution in doing business with this company. Charles and Elsa are nice enough but appear to be inexperienced at best.

This is a review for my experience with Absolute Awnings Atlanta. I finally have my awning delivered and installed and paid for after 8 – 10 weeks from start to finish. The product is satisfactory but the customer service was highly lacking.
Charles (the owner) was very professional when he came to my home for the initial measurements. However the installation and follow through could not have been worse. The product was delivered and installed by Ellis (Absolute Awnings Atlanta’s contractor for the last 5 plus years). Ellis is capable however does not have the foresight to install the product. It took him about three trips to my home, first time since he didn’t have enough manpower to hoist up the awning through the front of the house. Then the second time the installation took place but a piece of awning was broken while being hoisted up and taken apart. Then the piece had to be reordered which took another 2 weeks. For the final installation Ellis did not come prepared and had to get more equipment. The final straw was the remaining check which was given to Ellis. The check was never deposited. After two weeks I contacted Charles to see if they had received the check.
Overall I would not recommend Absolute Awnings. They do not have the professionalism that is needed to run a business. Poor communication between the owner and the installer caused multiple delays in this installation. I hope that there is no further contact with this company in the future for any problems.