Grady Dental Care

I’ve been visiting Dr. Grady since 2005, could not thank Dr. Grady & his staff enough for the amazing job they’ve done. My teeth were in such bad shape prior to visiting Dr. Grady, that I was uncomfortable to smile in front of people. After 18 months of cosmetic dental treatment, they are improved dramatically. Quoted from one of my consulting clients «…I always thought during the meeting that you dress well and speak well, but wish you would do something about your teeth. I’m so glad that you did…»
Well, Dr. Grady didn’t just stop there. He offered me another round of cosmetic dental treatment, yet FREE of charge, to the perfect results. Nowadays I often received complements for having bright smile — could not have done that without the great work from Dr. Grady & his staff. Grady Dental Care is my trust place for routine dental cleansing as well as needful treatment.

The techs are being used as «dentists» to perform procedures with drills that should only be performed by a licensed dentist. Dr Grady is only interested in billing and rushes through his procedures with zero follow-​up. The clinic is basically run by the receptionist she has way too much control and is rude and unprofessional.
The state board should be notified of the gross violations in this clinic.

If I could give ZERO stars I would. Worst experience. Rude office staff –especially the office manager. Dr is just a money hungry crook.
I went for a cleaning and dr. Grady told me I had a MINOR filling necessary. Being one that takes care of my teeth, I made an appt. went and had filling only to now have MAJOR tooth and mouth pain! I was in no pain before he touched the tooth. Went back to dr, Grady who told me that now I need a root canal and he must had damaged the tooth when he performed the filling! I could no believe my ears. And of course he refers these jobs to someone who pays him a referral fee… nice scam he has going on…
Long story short, I have had major issues since seeing this guy. His license should be taken away. DONT GO there. Your mouth will never be the same, too many dentists to deal with a scam artist like this guy.

Been a patient for over 10 years Nd couldn’t be happier. Love the staff and Dr Grady … They’ve always provided great care and follow up!

Been a patient for 9+ years. Friendly staff and a terrific dentist. Who recommends a dentist anyway? :-). In this case, I do!

Very Disappointing!
I have had one bad experience after another at this dentist. My first appointment with Dr. Grady, I arrived and was informed he was not in and that someone else would provide service. I had been referred to Dr. Grady and my appointment was with him, not another dentist. Anyway, the tech was very nice so I proceeded. Then when I finally did see Dr. Grady on my next visit, he literally was with me for only 3 minutes. My final frustration was trying to take my daughter there. I called to say we were running a little late and they said they have a 10 minute rule. We arrived 13 minutes late and I was told she could only get x-​rays and that they have no other appointments this year! When I said I will cancel my future appointments for me and my family the receptionist could have cared less. So considering we were going to need extensive and expensive dental care for our whole family I have decided to go with a dentist that actually has some customer service.

The worst service and treatment imaginable.
This dental center seems great and very friendly from the outside and at the beginning. Unfortunately Sean (Dr. Grady) seems to be employing a business model designed to rapidly build volume of customers. As a result he apparently forgets to record patient conversations and review them and treatment suffers.
In this case, a large deposit was submitted for work which he decided not to do after just 3 months because he forgot the type of work that was agreed to. When he was reminded, he then felt that it was too time consuming and refused to even accept additional payment for services. Instead of even offering to refund any portion of the deposit, he simply took the money and walked away from the case. When we asked for a refund of at least some portion of the deposit on multiple occasions, he hid behind his other staff members or as he calls them, «the girls» — most of whom are friendly.
Very poor customer treatment for anything more than a quick cleaning, or cavity fix. If you are looking for any type of orthodontic or cosmetic work that is more long term, there are tons of better options all within 5 – 10 minutes of this center. I only hope that others don’t fall victim to the same treatment/​level of service at this center.

Looking for a good and reliable dentist is like … I don’t know, but it sucks. It’s never an easy process to find good doctors, and for someone who loathes, yes loathes, going to the dentist, it was a difficult and daunting process that I wanted to push aside as long as possible. But, I didn’t want my teeth rotting and falling out at the age of 25.
So, after doing some research and wanting to pick a practice close to home, I decided to give Grady a shot. I scheduled a cleaning within a week, and they were very accommodating to my schedule. The dental hygienist was friendly and very professional. She answered all my questions and was knowledgeable and informative. I also met Dr. Grady, and he was a nice fellow. Also very professional and friendly.
Overall, a great experience, and I’ll definitely be going back. The office is very clean and well-​kept, and the flat screen TV’s in each of the rooms helps to distract from all the buzzing and clanking of a teeth cleaning. Plus, I got a goody bag of dental treats … who doesn’t like free stuff?