Gwinnett Place Honda – Collision Center

Took my 2011 honda pilot here, thanks to a fender bender in my parking deck. Came in for a quote and worked with Todd. The wait wasn’t too bad and I was able to get a fairly accurate quote within 30 minutes. Total damage (back left panel of car and new left tail light) came out to be $ 805. Todd said it would probably be a 4 – 5 day job.
Came back a week later and dropped off my car on a Friday with Todd. Had to wait a little longer this time, due to dropping off. Thankfully, and a major plus, they have a Hertz Rental onsite and inside next to collision center. Conveniently turned my keys in, filled out paperwork and waited in line for rental car. The sales reps there were very nice and got me into a dodge charger for a nice discount. Not really my choice but it was the car they had ready to go at that moment and the line for rentals was very long. It was clean and comfortable. Todd was also able to schedule routine oil change for my car before the repairs, due to them being busy and not being able to start repairs that Friday. Perfect!
Honda called as well, with usual spiel of how I need all this extra stuff done to my car. I politely declined and said I’ll take the new windshield wipers needed instead of the $ 500 service recommended.
Got my car back the next Tuesday. It looked brand new where they did repairs, plus they washed and vacuumed my car. The end cost was $ 848 (which included the oil change and new wipers), so they were dead on with estimate. I grabbed all my stuff and got in my car, satisfied. The Hertz guy noticed I forgot my garage door opener and car insurance, which was a really nice touch. My only complaint was the wait at Hertz and Todd being on his cell phone (business related it seemed). However, he did his job and I’m thankful for that. Recommend!

DO NOT, have your car repaired at Gwinnett Place Honda Collision Center!!! I brought my car in after having a tractor trailer tire explode causing under carriage damage and body damage. After 2 weeks with my car at the shop, I received it back. The car still pulled to one side when applying the brakes, front wheel made a clunk noise when going over speed bumps, they missed a few dents, created a new dent and scratch, got compound on my convertible top, and left compound residue all over the car. The paint had fish eyes throughout! pointed these items out to Andrew. He was extremely rude, asking if I was a mechanic! Told me they did not do anything wrong to my car. Then he proceeded to scrub the convertible top with windex and a rag! I took it back, giving them the opportunity to fix the issues. Tom was extremely rude as well. He did say they would take the car back and fix it properly. Also, they would supply a rental car while the work was being done. Two days later I get a phone call from the shop they took my car to for an alignment. They stated the car was ready and wanted to know when it would be picked up. I called GPS immediately, I received several calls concerning when my car would be picked up. 6 days later my car was picked up. I called GPH asking them when I could come get my car. I was told in 2 hours. The paint job not fixed properly, the convertible top now had discoloration marks from where they scrubbed it, again with windex! Now, they tell me i would have to pay for the rental car! Mysteriously, the noise is gone from the front right tire, but now is coming from the drivers side tire. Tom talked down to me during the 1 ½ I was there trying to get my car. I was even told, the marks on my convertible top shouldn’t matter… It’s not like the roof leaks. REALLY!!! I brought the car in with a clean top. I don’t deserve to leave with a stained top! Much less the bad paint job, over spray, and a bill! The work was covered by insurance, they did not fix it properly and want me to have out of pocket expense for them to do the job right. Never will I take my cars to them, again. Never would I recommend them, to anyone.