Sprint Store

Extremely long wait times, generally unhelpful (though nice) staff. Very unknowledgable about the products, plans and insurance.

Went to get the Galaxy S6 the day it came out and was a little disappointed with the service. First and foremost after the long wait the least you can expect is great service.
The guy who helped us was nice at first but when he noticed we were not going for all the «extra» options like insurance and accessories his attitude changed towards us. I then asked him about their new lease plan versus the buy plan and he had no clue when I asked him details. He asked the co-​worker next to him, who also didn’t know. I then asked for something related to my account and while that was pulling up on the screen he started playing with his personal cell phone!
We actually ended up buying a case. Just when we thought it couldn’t get any worse, he actually tried to hide the case box to make sure we don’t return it!!! The new phone is amazing which is the only reason behind the 2 stars, but definitely not worth all of this nonsense. I should have just ordered online. With the extremely competitive market they better fix the customer service ASAP.

The service at the sprint store was excellent. They cut my AT&T bill in hallf, just like the TV ad promised. I got a Samsung Galaxy S5 phone, my first choice, on the Easy Pay plan. When I went to check out, I found that I was $ 11 short. But an embarrassing situation was made. better when the salesman spoke to his manager and then offered to eat the $ 11. I was stunned! Such kindness from a business is unheard of! But it happened. I intend to give Sprint my business for a long time.

Just went to the sprint store on pleasant hill. Talk about people who don’t like to do there job. I called ahead of time to get my phone fixed and tried to set up an appt so I can drop off the phone in a timely manner. The person that I spoke with said she can’t make an appointment for me but as long as I get there before 7pm, I will be able to ck in my phone with no issues. Why is it that I get there and the greeter Chick didn’t want me to ck in and didn’t want to ask the tech to get me a replacement battery after I told her I spoke with someone about it earlier. She just looked at me rudely and said we will text you when the battery gets her and rolls her eyes. Rude I tell you. Just plan rude. Guess who will be complaining to the corporate office.

Sprint in GENERAL lies to customers and will do what ever they can to get you to sign
onto there network! Very disappointed that I ever stepped foot into the DOORS of
SPRINT! VETERANS /​ACTIVE MILITARY BEWARE!!!

Horrible store. The few times I have gone here they say something can’t be done. Always unknowledgable about what they are trying to sell and always don’t have a clue what is going on with your device.
Walked in on a Monday and one of the idiots were telling one hapless girl how to reset her prl wrong. I didn’t even try to correct him; just walked by and asked another if a Galaxy S4 I picked up could be switched back to Sprint from Metro. Little man tells me it can’t be done, no way, no how … even though the Sprint rep I called 2 hours before coming to the store told me it could. I went to another good store, tech there put in the codes and had it done in 15 minutes.
I had only been to this store once before when I was trying to get two Galaxy S2s when they first came out. When he told me ‘no way, no how’, I instantly remembered that they couldn’t get one of the phones activated then and asked me to call Sprint on my own time because I might have to warranty a phone I HAD JUST BOUGHT IN THAT STORE because they only had limited supplies to give out. Garbage store two years ago, and nothing has changed.
This store is pathetic and I wish they would close it down so all their people could just go back to giving me bad service at McDonalds or Burger King instead of acting like they know something about phones.

Do I seriously have to give this place one star? HORRIBLE customer service. The wait is over 1 hour and 30 minutes. Everyone here is unprofessional and rude. They’ve been making me go back to apple and then apple sends me back to this POS location with there POS workers who don’t know anything about POS customer service they give. YOU GUYS SUCK.
PS: EFF YOU!

If this was my first experience with sprint, I would not be with them right now. This store is the worst. They’re slow, they have no idea about the service or the product they are carrying. If you can go to any other sprint location, I would advices you to please do so.

My complaint about this retail location is that they try to con you out of your hard earned money. My wife had a situation with her phone so she called in customer care about the situation, she was told to go into this particular location for them to take a look at it, so she paid the 37.00 for 5 min of them looking at the phone without repairing it. So finally within minutes she asked for a refund, the rep refused so she ended up speaking with a manager and received a refund. «Sprint step your customer service up like your rivals».

I’ve been a SPRINT customer for 10 years now and have always had better customer service over the phone that in person until I visited this particular location. The staff is super friendly and knowledgeable and anytime I need to get in and out, they are willing to work with me.
One of the the services I enjoy through Sprint is requesting a new phone through customer service over the phone and then picking up the device at the store location. The last time I visited the store, I was taken care of immediately and picked up my phone in less than 15 minutes. I was one happy camper to have experienced such a hassle free visit.
The iPhone may not be carried by Sprint, but for all other reasons, such as dependability, great customer service, efficiency and a knowledgeable staff, I am happy to have visited this store location.
#Yelp 365 — ¹¹⁄₃₆₅