United Community Bank

Wow, I am still in shock over the treatment I received at this bank 2 days ago. I have been banking with UCBI for over a decade and I’ve dealt with several of their branches. Never, not once, have I encountered rudeness to this degree. I have spent years telling people to go to the bank, telling them how nice all the employees are. Do NOT go to this branch, I am just blown away.
I walked in here at 3:35 on Friday to open a new account. The first desk in the building had a sign on it that said it was for new accounts so I walked over. The woman sitting at the desk acted as if I were invisible as I stood in front of her desk waiting for an acknowledgment of my existence. She finally decides to grace me with her attention by simply saying «hi» and then immediately informed me she didn’t have time to help me as they were closing in 5 minutes. Again, it was 3:35. I reminded her of that and she remembered that 1– it was Friday and they were open later, 2– the bank never closes at 3:40.
Anyway, I was not feeling great about this and wondering if I should just drive on to the next branch but I took a deep breath and sat down anyway. I was then regaled with just how sick she was, how crappy she felt, and how much she wished she was at home instead of work.
Needless to say after a few minutes of dealing with this wretched woman and her supervisor (who couldn’t be bothered to actually speak to or acknowledge me in any way) I gave up and left. Seriously, I sat there while the supervisor acted like she didn’t see me and conversed ABOUT me to the employee IN FRONT of me, but wouldn’t actually speak to me.
I still love this bank, just stay the hell away from this branch, I know I will. I swear I cannot figure out how everyone in the other branches are so awesome but this one sucks so completely…

Worst Bank, employees rude, don’t smile, and close a minute before closing time. If you get there at 3:59 they will not help you. Wish I could switch banks.