Autozone

I will give it that they tried and I will give it they were friendly but after 2 hours of working on our battery issue to no avail we just needed to move on. Poor woman tried to look up the battery number but had no idea how to find it. Very discouraging.. We took our bad batteries and left and went to Advance Auto Care the next day where the issue was immediately rectified.

This Autozone has a strong, customer-​focused staff that is knowledgeable, attentive, and helpful. They are genuinely-​trained. Every associate is friendly and willing to help. They are quick on their feet and always have do-​it-​yourself recommendations. The store is also super clean and organized. Finally, the management staff is patient, willing to work with you and your needs, and consistently looking to get you the best deal. This Autozone earns your business– and every time.

Purchased a battery last summer. Had to get it replaced today because it wasn’t taking a charge. I had lost my receipt long ago so didn’t expect to get a refund but thought I’d give it a shot anyway. I was pleasantly surprised when the store associate looked me up in the system and gave me a full refund on the spot. Awesome customer service!

I went here to get a headlight bulb. I had called ahead to make sure they had my car’s bulb in stock and they said that if I got there before 5pm, they would install it for me. There were 3 employees at the front desk and there were no other customers that I saw. I told one them what bulb I needed and I was told where to go, as they all huddled at the cash register socializing. After purchasing my bulb, I asked if they had someone to install it for me. Carlos said that they could not install it (even though I had been told they would!) because there had to be at least 3 employees at the front desk at all times so none of them could leave and that installing it myself wouldn’t be too difficult.
I was shocked and disgusted at the complete lack of help and service I got at this Auto Zone location and will NOT be giving them my business anymore. I’ve had spectacular service at other Auto Zone locations and this one is definitely sub par.