Sears Hometown Store

3001 North Hwy 81 Duncan Ok 73 533 store
Bought a stainless steel french door 27.6 cu ft fridge and had it set up to be delivered. Requested Nov 17 for a pm delivery because my husband works 45 mins from the house. We were told to call AM the day the delivery is set for so we did. We were told we were first on the list, even though we asked for and needed PM delivery. Then the fridge was delivered and we were told wait 24 hours before connecting it. (The fridge was on the floor at the store it had never been on its side or lying down not even on the delivery truck). We were not told any of this before hand, thus all of our groceries are spoiling on the floor of the den. We also paid for haul away of the old fridge, although we decided to keep that in the garage the delivery folks did not bother to offer to help move it even though they were paid to haul it away. How very rude and unprofessional the whole procedure was. I will never go through this Sears store again and I have a whole kitchen to overhaul… Lots of money Sears just through away because of careless behavior.
Dennis Eaves, delivery