H&R Block

I have had my taxes done at this location several times, and it’s always a hassle. This year, I called a week in advance and made an appointment for my lunch hour. Then I called 20 minutes before the appointment to confirm, and I was told I might have to wait 15 – 30 minutes because some people had walked in ahead of me. Okay, do you understand the meaning of «appointment»? I made an appointment specifically because I had a narrow window of time to get my taxes done. What’s the point of making an appointment if you’re going to just bump me?
They did the same thing last year, too. The year before, the guy who did my taxes forgot to have me sign the return, and my refund was delayed by about a month. They’re also very pushy about stupid stuff. I always tell them I don’t care who does my taxes, it doesn’t have to be the same person as last year, and they always insist on trying to set me up with that person anyway, even though that person isn’t available at the time I want to come in. Then when I’m getting ready to leave, they want to try to set an appointment for NEXT year! Seriously? You can’t even honor the appointment I made this year, and you think I’m going to make another one twelve months in advance? Not so much.
I love having my taxes done for me, but this branch is just terrible.