Gray Manor Cleaners

I am giving this dry cleaning organization a three-​star rating based on my customer service experience alone. I took my comforter here to be cleaned and when I went to pick it up, I noticed that the colors looked a little off and it appeared to be dirtier than when I first dropped it off. They agreed that it still looked dirty and re-​cleaned it for me. The second time I went to pick it up, the colors of the comforter were very wrong and I even brought my pillow shams to show the difference. I asked to speak to a manager, and I was lucky to speak to the owner. The man and I had a lengthy disagreement regarding international dye standards, chemical breakdowns, and the need to buy American products. He was very adamant about blaming others instead of understanding that the problem happened within his store. He then said he was going to package my comforter up and send it to the National Cleaners Association for a review, and I would get my comforter back at the end of summer (it is currently May and my comforter has been in their possession for two weeks). I told him this arrangement would simply not suffice; and it was then, he offered I could write a letter to the Association stating my case.
Before going into this conversation, I read on many dry cleaning sites that most places would replace your damaged item for 40% of its value, plus the expense of the dry cleaning. In my case, I brought the receipt with me, and the cost would be $ 60. After some negotiation, I was able to receive this amount. The owner was clearly upset by the deal and demanded that I leave my comforter in his possession, which now I’m slightly regretting by the fact he has my pillow shams. I would say that if you use any dry cleaners, know that your items may get damaged– it can happen anywhere. However, if you are reasonable, still have your receipt, and are willing to negotiate, you might get a replacement value for your damaged item. Three-​stars, Gray Manor Cleaners. All I ask is that you don’t bombard your customers with factoids regarding international dye standards and the need to buy only American made products.