Enterprise Rent-A-Car

We took a trip down to Indy this past weekend to see the race. Scooping it up was easy and the gentlemen in the office were super charismatic and friendly. But when I had to to return it, I was running late and they actually stayed open a few minutes after closing so insolent be charged a late fee. Super nice of them, very grateful. Thanks!!!

These guys are only interested in getting every last dime out of the customer that they can, and they do it with impunity and no remorse.
Went to Enterprise after a car accident. Explained to salesman that this would be covered by insurance, even gave the claim number. Salesman gives me the hard sell to buy the supplemental insurance, so of course I take it. One month later I get my credit card statement with a $ 297 charge from Enterprise. Call Enterprise to find out it is for the supplemental insurance that the salesman told me I must have. Come to find out State Farm does not pay for supplemental insurance. I complain to manager Joe that his salesman, knowing it was an insurance claim, should not have hoodwinked me into buying something that he knew the insurance company would not cover. Joe repeated over and over that I signed for the insurance and that he personally trained all of his staff so he knows «his guys» would have explained to me what I was buying. Well, they did explain that I was buying insurance that would protect me from anything that could possibly happen to the car. What he did not explain was that State Farm would not pay for it and I would be in the hook. Joe’s response sounded very rehearsed, as if he had learned it during a training seminar for what could very well be a common ploy by Enterprise sales agents to realize a profit.
Not that I have occasion to rent a lot of cars but I will never rent form Enterprise again. I will also make it a point to warn people against their obviously deceptive sales tactics.

In light of the recent national survey of customer satisfaction on rental cars, Enterprise ranked #1. It doesn’t surprise me. I’ve been using Enterprise — East Dundee location for the last six months and they have been GREAT! Excellent communication and service. Top notch! One nice thing about Enterprise is that they will pick you up and/​or drop you off. Way to go Enterprise and keep up the good work.

I was charged 15.00 dollars for a missed toll by Enterprise. Problem is I had a transponder and a 55 cent fee was inflated to 15.00
Good luck in trying to get any sort of customer service. They totally lie and fabricate the situation. They said they tried to call be back 3x. Totally untrue! You never get a live person just a machine. Totally frustrating. Why do they train their employees to lie?
I never even got a chance to rectify the situation before they dipped into my charge card.
Total B.S.I will never rent another car from them!

Spreading the news that Enterprise Rental Car is not a company that I would ever recommend! On a recent rental, we were charged for damage to a car that had a small dent above the back wheel but not visible at night in the rain when we picked up. While trying to get a response from corporate, they sent us to a collection agency! We paid the bill reluctantly, but still getting collection calls, and now wish to warn our friends — Bad business Enterprise!
I would give them 0 stars if that was an option. BTW, they seemed to want us to take this «bigger» car as that is the only one they had available. That should have been my first clue. The second clue is when the guy said, «Don’t worry about the walk around as it is raining and all good!» When the dent was pointed out at car return, my husband took pictures of it. It could only be seen by a certain angle and the second employee called out to look at it, did not see it until it was pointed out to him. I can understand a «scratch» from a car door, or a bump on a fender, but this was an unusual dent that would not have taken place by hitting another car. Mystery will never be solved, but our bank account has $ 650 less for something we did not do.