Calvert Smiles

Took my son for his first visit. They kept him laughing and smiling. He actually looks forward to his next visit. They were thorough, informative, and really great. Highly recommended!

Everyone in there is so nice and welcoming! They moved to a new location fairly close to the old one. I love their new office but any who, I get my cleanings and fillings done there. For me Luda is the best dental hygienist there. Not only is she so friendly, she is great at cleaning teeth! I always ask for her every cleaning appointments I make. I would recommend her any day. Before she cleaned my teeth, someone else was doing it and not sure what happened but it messed up my gum so now food gets in there and it hurts. Not gonna mention who because I like this place and would like to give a good review for them. Great dental place though no further complaint besides that one bad experience =)

I have been going to this practice for many years and even when they changed the ownership the friendliness of the personnel and quality of care are still very high. A new location is more convenient and an office is very modern and up to date. The office staff is very friendly and concerning.

After hearing horror stories we continued to go here… until we became one those stories. They could care less about customer complaints. I’ve emailed, called, visited, etc about a billing issue. They billed me for an unauthorized procedure. Since then I’ve filed a complaint with the BBB. Holly is the billing department manager and is, as mentioned in the previous post, rude and bullying. I’m glad we live in America… free to choose… we sent our business elsewhere.

I’m sad to be downgrading this office. My opinion about the quality of care is unchanged, but the administration side of it has gone way downhill.
Getting a human on the phone used to be easy; now there are days I just give up because I just get the answering machine, and they’ve never returned my calls. When I do get to speak to a person, the attitude is brusque, bordering on rude, and on more than one occasion I’ve been told something has been taken care of (i.e. made an appointment) and then found out later that it was never done.
They’ve installed a new computer system, which seems to have issues with billing; unfortunately the lack of human availability compounds this problem and I’ve been trying for months to get a clear answer on some bills they’re sending me that seem to have no correlation to what my insurance says — somehow the answers I get don’t make it into the computer system and they keep charging me for the original incorrect amount as well as financing charges.
I just can’t justify the time and aggravation any more. Dunkirk has no shortage of dentists; I’m sure one of them will want my business more.