CVS Pharmacy

Kill em with kindness and you will go far.
All of my prescriptions are at CVS-​for sake of continuity and ability to travel nationally easily and ability to get what I need basically anywhere. I was in Maryland for a few months on rotation for school and a few things needed to be transferred from my Florida location. Ran into a few snafus on more than one occasion. Pharmacist here was more than accommodating.
At least twice the pharmacist (I believer her name was Sarah) helped me get something released from my other store, requested when I ran out of refills, and didn’t give me an issue when I had an out of state hard copy Rx (which matched my student ID and DL). She also was more than accommodating with getting my mom her stomach meds on NYE before going out of town, and since it’s an expensive brand name drug she always runs the patient loyalty program coupons in addition to the insurance so that the copay drops.
Avoid the drive in-​if you want service, you need to put a face with a name. Screaming into a piece of glass won’t get you what you want. Being nice will, as well as trying not to go on Saturday at 2:00. Be patient and you will have a good experience here like I have.

CVS deserves zero stars from me, but in order to leave a review here, I have to rate it at least one. I have been going there ever since I moved to Calvert County two years ago. Unfortunately, as part of my benefit package, I am forced to patronize CVS with my business.
This review is based solely on my interactions with the pharmacy staff. The store itself is fine, but God help you if you must fill a prescription there. I have had a number of long wait times in the drive thru and inside the store, but that’s not the worst problem. The biggest problem is the pharmacy staff, their attitudes, and their blatant disregard for customer satisfaction.
The medicine that I am prescribed is never in stock, is never ordered when I ask, and the staff refuses to give information out about its availability to me over the phone. (Even though if they bothered to pull my record, they would see that I have been on this medicine for a while.) Their incompetence results in many wasted trips to CVS and wasted time waiting in line only to be told to «come back in a few days» or «the person who orders medicine is vacation» or «try another pharmacy.»
I called the pharmacy to file a complaint about my most recent visit, and the manager at the time, Tyler, laughed at me when I inquired about the medication’s status and told him about my issue with the visit. He proceeded to tell me he «did not have time to deal with this.» I have never been treated so rudely by anyone before.
I am extremely frustrated about my past experiences with this particular CVS pharmacy. I am putting this out here so that no one has to go through what I have been through there.
I have decided that going forward I will take advantage of the mail order part of the prescription plan. I never want to go to this pharmacy ever again.

I am a CVS regular, no matter where I am — school or home. The staff here is usually very friendly, and the store is usually clean. I’ve also gone to the minute clinic a few times and the nurses have always been very helpful and willing to run tests (I thought I had strep).
The pharmacy is usually good with prescriptions and service. I got someone pretty sassy last time, but it wasn’t enough to deter me. I also need to get them to refill prescriptions often because they’ll fill the generic when I need the name brand (for some reason it’s cheaper!). They’re willing to call my doctor and discuss problems you might have. I’ve been coming here for a decade or so and I don’t think that will change any time soon. Love this place.

To say I received poor customer service today would be an understatement. I went to CVS #1881 in Dunkirk, Maryland today to pick up my daughters new prescription of Albuterol that was phoned in by my doctor on Monday. When I made my way to the back, there were 4 staff members working in the pharmacy and at least 3 of them looked my way and never acknowledged me. (a simple «Hi! I will be right there» would have been more than sufficient) When someone did help me she couldn’t find the prescription and passed me off to someone else to look it up. After this new «wonderful» staff member found my prescription she chastised me for not calling ahead to make sure the prescription was filled. If the new prescription was called in on Monday morning it should have been available Tuesday evening for pickup. When I finally got home with the prescription, I realized she gave me Budesonide instead of Albuterol. I called the store and got the same «wonderful» staff member again and she told me that she will send the prescription to a closer CVS and I will be able to pick it up at 9:15 PM. When I arrived at 9:15PM the store was closed. This type of service is absolutely unacceptable and could have harmed my daughter.

Ok, now this takes the cake! I’ve used this pharmacy for over 5 years, I’ve taken the same medicine during that time. I stop thru the drive thru to get my prescriptions filled, once again nothing new, it’s been the same exact medicine! So I pull up the lady sake me to wait to see if the medico is in stock which it was. She comes back asks me to wait again & 2 minutes later she informs me they will not fill 2 of my prescriptions because my doctor isn’t local. The doctor I have is in the same county & I go to this cvs because it’s in between my office & home. What is wrong with this situation. Oh, I forgot about when I asked why all of a sudden the change, the nice lady at the drive thru rolled her eyes & couldn’t give me an explanation… Lol, only at Dunkirk Cvs!

The store seems decently stocked on non-​sale items. Sale items seem to always be out of stock when I shop there. What’s really frustrating about the store, though, is that no matter when I’m there there always seems to be only one employee in the front of the store, and the wait can be slow to check out if there are multiple customers or if the one employee is stocking a shelf far away.

I’ve used this pharmacy numerous times in the past 3 months, and almost every time I go, I’m frustrated. There are always lots of employees in the pharmacy, but it seems like everyone is rushing to do nothing. It’s as if only 2 out of 6 people know what they’re doing. They ask when you want to pick up your prescription, and I sometimes will give them 3 hours or so, and when I show up 3 – 4 hours later, they haven’t done ANYTHING with it, so I stand there and wait. They’re not even courteous about it. I’m never the only one standing there waiting for something that should have been done a long time ago either. This store is CHAOS! I’m switching pharmacies! See ya, CVS!

Obviously if you are trying to do your shopping at CVS it is going to cost you. Make sure you take the time to get the CVS discount card. So what is there to know about this particular location?
The Good: There is a minute clinic inside, the pharmacy has a drive thru, they have an ATM, their Kodak picture maker actually works, they have a Red Box.
The Not so Good: Prepare to wait in line. They simply do not have enough staff. It is rare that I am able to run in and run out.

Ya know, it’s one thing when you tell me my prescription will take an hour to fill and when I show up over an hour later, it’s not finished. It’s a whole other story when you refuse to apologize and give me the alternatives of 1. coming back an HOUR later or 2. coming inside to wait (I was at the drive thru). So, I park the car and drag my sick self inside to wait since I did drive 15 minutes to get there. Perfect, 3 hoodlum children are climbing all over each other and the available waiting seats while their lovely mother digs in her purse for enough pennies to count out to fulfill her $ 10 cost. 35 minutes later…35…my name is finally called and I can leave. Not before one pharmacy staff member took the group’s order for any snacks or drinks they wanted in the store, left to pick them all out, filled out the forms to do so, and distributed the goods. Clearly, they were working hard to get me out of there. Sorry for your wait? No, why would they be sorry? This CVS acts just like the giant they are with little care for the little guy.
As for the store itself, it’s fine. Often they are out of their advertised items. It’s good if you need to pick something up quick. If you can help it, take your prescriptions elsewhere.

Great service. Nice people and they are pretty quick