Dunwoody Post Office

I stood 30 minutes in line as only one USPS employee was serving the 8 people in line. Two other USPS employees came in and out, but assisted no one. There was a disturbance between one customer and another but nothing was done. I will avoid this location from now on.

There are many cases where I feel the average Unilocal rating is not fair but this one is spot-​on. I don’t know how many times I have been to this post office and it is seriously the worst one I have ever been to. I am well-​versed in the workings of visiting post offices, as for years I was an active Amazon and eBay seller and would ship using USPS for the lower prices and reliable-​enough deliveries.
I am forced to come to this post office because the apartment complex I live in won’t accept packages that cannot be left in my mailbox, which is absolute BS in my opinion. I know that I seem entitled and maybe the leasing office’s job is not to accept my gazillion Amazon Prime boxes and other packages, but every other apartment complex that I’ve lived in (and I have ONLY rented my whole life, so I’m not making crap up here) provides this courtesy to its residents. Because my packages can’t stay in my leasing office, I often get slips from the mailperson to go pick up my package at this very post office. The service here is slow as hell and the most employees are either apathetic or obviously hate their job.
I know that not everyone loves their job (I’ve been on this boat more than a few times in my life) but don’t take out your dissatisfaction on your customers. I think about just moving so that I don’t have to go to this post office anymore.

I saw a lot of bad reviews on Google so I was very hesitant about coming here, at the end of the day I just want to send my package off so I could care less. As long as I get a tracking number and it gets there safely. The staff there didn’t seem too bad, I got in and out in about 10 mins on a Saturday right before closing & didn’t even have my stuff filled out.

Absolutely awful customer service standards. We live in an apartment complex and apparently because it would take our carrier «too long» to fill out the standard USPS Delivery Notice form, PS Form 3849, they just leave simple slips of paper only saying that we have a package at the post office. No tracking/​article #s, sender’s name, or any useful information in locating a package is left on these slips. So for about half a year now any time we get a package it takes us two or three trips to the post office to try and get our packages. Sometimes even after multiple trips to the post office employees cannot locate our packages and they are sent back to the senders. The postal employees can’t find our packages because the carrier won’t provide any useful information they can use to find them, and apparently also puts packages in places they cannot find them. They might be putting packages back on the delivery truck, but they never actually attempt to deliver them so what’s the point?!? And, why would a package be put back on a delivery truck when the information for our tracking numbers say we should be able to pick them up at the post office?!? The manager of this location also agrees with these lazy policies implemented by the carrier, and supports them continuing this behavior instead of using the standard USPS forms. If management and carrier practices do not change soon we will be purchasing a PO box at a different location not zoned for our home, just so we can actually get our packages.

Love Love Love this location. Staff were friendly and patient.
I mailed a package to a military base off the coast of Africa and had no clue on how to address the package and all the required forms. Staff had to assist me like 3 – 4 times with all the forms that had to be completed, and not once did they make me feel like I was clueless. They provided suggestions for future military mailings, and I walked away feeling confident in my abilities to mail a package. LOL.
Thanks to the staff, my package is in route to its destination!

Big huge banner at entrance, «Help Yourself at Self Service» but once again, the kiosk is not working. More than ¾ of the time that I come to this post office, the machine is down. The staff are also so non-​accommodating. Horrible service. No wonder the USPS is failing.

absolutely do not use this post office. i purchased insurance on a priority mail package and it is now lost, showing it was accepted at the post office on ⁵⁄₃ with no activity afer that.
heed the warnings on Unilocal and do not make the mistake of shipping a package here! the reviews of people losing their packages are real. go to another post office!

It’s your typical government operation. It’s slow, dirty & the one or two ppl working to serve customers are never usually very interested in making the process any faster nor seem concerned with the long lines that are typically there.

TERRIBLE SERVICE. I live in an apartment building, and they do not actually deliver to doors. This means that if your leasing office does not hold packages, and all of the parcel boxes are full… they will not even attempt to deliver. They will leave a peach colored card telling you they attempted to deliver your package (ha.).
If you live in 30 346… My postman doesn’t actually fill out cards with article numbers, or where to pick up the package. If this is your first time «missing» a delivery, it’s the dunwoody village post office… I had to call the 1800 number to find out where to pick it up. After that, I tried calling the post office to find out why they didn’t deliver it and got a VERY rude associate who when I asked for a manager, simply replied with «NO.» It took me two more times of asking who the manager was, and if I could have their voicemail before he replied with «Mrs. Witherspoon» and essentially hung up on me.
ZERO customer service, and please explain why I would pay for a DELIVERY service where THEY DO NOT DELIVER. Apparently this is governed by the actual post office, and not by the national USPS guidelines, so I can say that this post office is the worst.

Maybe its my New York impatient attitude. I wanted to jump the counter and go «postal» on the lady representative. SLOW as molasses. I timed her…10 min per customer… for some damn stamps!!! Thank goodness the male representative came out and things started moving quickly… thanks to him my pressure went down… NEVER again!!!

This place is infamous in Dunwoody for it’s lack of help. It’s hours of operation aren’t particularly convenient either. To top if off, the employees are usually monotone and frowning, but if you were facing a line of 6 – 12 aggravated people all day/​every day, I suppose you’d be frowning too. It’s too bad they won’t staff this place a little better. I’d frequent it instead of FedEx if they did.